HT201263 My phone is stuck on insert usb cable connect to itunes screen. this happened during my iOS 7 update.

I was updating my iPhone 4S to the iOS 7 system. During update my phone froze. It's stuck on insert USB cable connect to itunes screen. I've already tried turning my phone off holding Home key while inserting my cord into phone and nothing worked. I've tried DFU mode and that wont work either. What the heck do I do now? So annoyed with this.

I've also restarted my computer and still nothing.

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  • HT201263 my iphone is stuck in the connecting to itunes screen, i can not restart my phone the top power button is broke? any ideas? it wont let me connect to itunes either, usb device can not be detected

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  • HT201263 I did all these steps and my phone is still not responding. It is stuck on connect to itunes screen.

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  • HT201263 My phone is stuck on the connect to itunes screen and i cant go into DFU mode, what do i do now?

    What do i do now? i tried everything, when i plug my iphone cable into my com, it shows me the connect to itunes screen, when i unplug it it turns off and when i turn it back on it stays the same. help pls

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  • Phone stuck on connect to itunes screen after update attempt

    Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
    When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
    At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
    I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
    So I tried a few things:
    - I disconnected and reconnected the phone several times.
    - I restarted the computer several times.
    - I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
    - I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
    - I held down the Home and the Sleep/Wake button until I see the Apple icon.
    - I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
    - I tried a different USB port and there are no other devices connected to the machine.
    Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
    I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
    ============
    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    ASUSTeK Computer INC. 1005HA
    iTunes 9.1.0.79
    QuickTime 7.6.6
    FairPlay 1.7.16
    Apple Application Support 1.2.1
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.0.0.102
    Apple Mobile Device Driver 1.46.0.0
    Bonjour 2.0.0.34 (214.3)
    Current user is an administrator.
    The current local date and time is 2010-03-31 02:42:39.
    iTunes is not running in safe mode.
    Video Display Information
    Mobile Intel(R) 945 Express Chipset Family
    Mobile Intel(R) 945 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-03-31 02:22:42.
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.1.0.79 is currently running.
    iTunesHelper 9.1.0.79 is currently running.
    Apple Mobile Device service 3.0.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Device Not Currently Connected:
    Fifth Generation iPod (iPod with video) running firmware version 1.3
    iPhone 3G running firmware version 3.0
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    Message was edited by: gobblygook
    Message was edited by: gobblygook

    Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
    See if you can force the phone into recovery mode:
    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

  • HT201263 My iPhone 4 is stuck on the "Connect to iTunes screen" after trying to update to iOS 7.0.4! Help!

    I was attempting to update my iPhone 4 to the new iOS 7.0.4 via my computer after I plugged it in to create a backup copy and something went wrong before it could finish and I recieved an error message. Now my phone is stuck on the "Connect to iTunes screen". I've tried everything to reset & restore my phone with no luck!
    I have:
    -Restarted my computer
    -Updated iTunes to most current version
    -Turned phone on and off several times, waiting up to a half hour before turning on (to be greeted directly with apple logo then the connect to iTunes screen)
    -Turned on, turned on and held home button (nothing happens)
    -My computer is NOT recognizing my device at ALL! But when I plugged my boyfriends iPhone in, it detected it no problem.
    I tried calling my phone from the other phone and it goes straight to voicemail. I am super frustrated! Does anybody know what is going on?

    I was able to restore my phone!!!
    I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
    Solution:
    After trying EVERYTHING this is the ONLY thing that worked-
    I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!)

  • IPhone stuck on "Connect to iTunes" screen. Connect to computer, "USB device not recognised". Can't reset. Suggestions?

    Above says it all. Frustrated, no one seems to have an answer. Anyone know of anything that could get me closer to fixing it?
    Happened when iPhone 4 was updated to iOS 5. Problem was Kaspersky was on - I know this because I have had trouble when updating my iPhone in the past when it was on. Unable to get anywhere in terms of restoring because it's stuck on Connect to iTunes screen, computer won't recognise it and reset won't work.
    Any help would be appreciated. Thanks in advance.

    I had this problem before and fixed it. Its happened to me again very recently so its not uncommon. I had to completely uninstall ITunes and most importantly uninstall Apple Mobile Device Support which can all be found in the uninstall programs in the control panel. once you have done that, re install the most up to date iTunes (don't worry about having to find another Apple Mobile Device Support software as the most up to date version of that gets installed with iTunes). Once that is done take out the USB cable make sure the iPhone is off or blank ad iTunes is not open. Then simply plug in the USB and iPhone you don't have to hold any buttons and the phone should light up and you get a message about the apple mobile device support software being installed then itunes opens asking if you want to restore this iPhone. if this doesn't work don't worry take out the phone and try a different USB socket making sure iTunes isnt open for some reason it doesnt like it open.
    Hope that helps im only saying whats helped for me so sorry if it doesnt for you

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