HT201263 Ok so that answers my question how to restore her phone and I realize she will lose all information, which is fine..but what if the sleep/wake button doesn't work?

So I have the directions to restore her old phone and realize her info will be lost..ok..but how can I restore it if her sleep/wake button is not working?

You can back up your phone to itunes on the computer before restoring so that data wont be lost. Once the phone if saftely backed up you click on the "iphone" section to find her phone details. There is a button that says "restore". CLick on it and the phone will restore

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    How do you turn off your phone if your sleep/wake button doesn't work anymore?

    If a reset doesnt fix it (which it wont - that is likely a hardware issue), then get warranty service.
    http://www.apple.com/support/contact/
    1-800-MY-APPLE (1-800-692-7753)

  • HT1430 How do I restart an Iphone 3GS when the sleep/wake button doesn't work?

    I have an Iphone 3GS which I have to restart. But the sleip/wake button doesn't work. What can I do to get it restarted then?
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    If the iPhone is on and working, one way is to Reset Network Settings. Settings App > General > Reset > Reset Network Settings.

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    Try reset iPad
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  • HT201401 I bought an iphone 4s less than six months ago and the sleep/wake button doesn't work because it got "stuck".

    I took my iphone to the nearest retail store in my country and they told me they could not help me becasue I had bought my phone in the U.S. Problem is, the phone is less than six months old and it is already presenting problems.

    The warranty is only good in the country of purchase.
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  • HT1430 the Sleep/Wake button doesn't work

    anyone else have this problem??

    Make an appointment at an Apple Store if there is one nearby to confirm a hardware problem or failure.

  • Sleep/Wake button doesn't work

    I just got my iPod touch yesterday, and the Sleep/Wake button worked for a while... but then after syncing the touch to my computer a second time, the sleep/wake button doesn't work anymore. I can't put the iPod in sleep mode, and I can't turn it off either, and I can't do a hard reset (or whatever it's called when you hold both the buttons down). I've reset using iTunes and through the iPod itself, and it isn't solving the problem.
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    Hi Bayyar:
    Try reading this thread:
    http://discussions.apple.com/thread.jspa?messageID=5475024&#5475024

  • HT201263 how can i go to DFU mode if my sleep/wake button doesn't work? my phones been stuck on the logo for too long.

    how can i go to DFU mode if my sleep/wake button doesn't work? my phones been stuck on the logo for too long.

    You can't. Either get your phone fixed at a third-party repair shop, or go to an Apple store & they will replace your phone for US $199.

  • HT1430 My sleep/wake button doesn't work.

    My sleep/wake button doesn't work. I cannot believe that there is no alternate way to reset my ipod? My wifi is not working (it's "greyed out") and one of the restore suggestions involves restarting it.

    Just try :
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    iOS: How to back up                             
    - Restore to factory settings/new iOS device.
    iOS: Wi-Fi or Bluetooth settings grayed out or dim
    One user reported that placing the iPod in the freezer fixed the problem.
    If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
    Apple Retail Store - Genius Bar

  • HT1430 I would like to reset the iphone but the sleep wake button has stopped working

    how to reset the phone without erasing my data when the sleep wake button has stopped working.  the phone is frozen

    "Why didn't iCare staff which is Apple's do something..."
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  • My sleep/wake button doesn't work on my iPhone 4 is there any apps I can download to make it sleep

    My sleep/wake button doesn't work on my iPhone 4 is there any apps I can download to make it sleep

    There isn't anything you can do about that except to get the sleep/wake button fixed. It is an integral part of the phone and is used for troubleshooting steps as well. Using a device without one is just waiting for trouble. However, if you want to, you can go to Settings>General>Accessibility and turn on Assistive Touch. Then to lock the phone, tap on the Assistive touch button, tap on Device, then tap on Lock screen.

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    My IPad Mini Wont Turn On even with the sleep/wake button trick wont work.
    what do i do?

    It sounds like it's time to get Apple to check it out for you ...
    Apple Support
    http://www.apple.com/support/
    Apple Retail Store - Genius Bar
    http://www.apple.com/retail/geniusbar/

  • HT201401 How can i reset my iphone if the Sleep/Wake button does not work?

    My camera shuts off every time that I try to take a picture. I would like to reset my IPhone in order to try and solve the problem. My Sleep/Wake button does not work.
    How can I reset my IPhone without the Sleep/Wake Button working?
    Thanks for the help.

    When pressing the sheep/wake button, the iPhone's screen is not turned off if on and does not turn on if off, and pressing and holding the sleep/wake or on/off button does not bring up slide to power off?
    And you can't do a reset by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release?
    If so and there is no change after restoring the iPhone with iTunes, make an appointment at an Apple store if there is one nearby since more than likely there is a hardware problem.

  • Sleep/wake button doesn't work anymore

    The sleep/wake button on the top of my iPhone, isn't working any more. Anyone have any suggestions?

    If a reset doesnt fix it (which it wont - that is likely a hardware issue), the get warranty service.
    http://www.apple.com/support/contact/
    1-800-MY-APPLE (1-800-692-7753)

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    My sleep/wake button has stopped working.  I have checked the support site and it states to reset but I can't as the button does not operate.  Do I need my phone repaired?

    Yes. If something is broken, you generally have to get it fixed before it will work again.

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