HT201263 Restoring problem (error 4013)

When restoring my iPhone 4S, I get the 4013 error message from iTunes. I have read tons of remarks (Apple community and anywhere else) and tried all the solutions to solve that, but none of these worked ... do you have a good solution ? Thanks !

Still no resolution for this? I need help.

Similar Messages

How to fix when restore. it error 4013?

hey guy. help me please. when i try to restore it error 4013 how to fix it please.

See this discussion: https://discussions.apple.com/message/23183544#23183544

Restoring problem - error 3001

During updating my new iPhone 3GS to FW 3.0.1, itunes tried to restore the phone...but during restoring unknwon error occurred (3001), iphone was in restore mode and there was nothing to do with it...I´ve PC with Windows XP Proff SP2 - I listened (a lot of people has same problem) - there is not possible to do restoring on XPs, my friend with Win Vista ended restoring of my iphone succesfully, but now i cant update my phone on my pc...is there any possibility to run it in XPs? Mayby there is something bad in new itunes....some tricks? thx all

I've used an iPhone on WinXP since the introduction of iPhone. There could be an issue with the USB driver for the iPhone and the computer. The next time you have the iPhone connected to the computer, right click on My Computer and click on properties. Check device manager and see if there is a yellow exclamation point or red X in any area concerning USB. If so, it could mean an error for the iPhone. Right click on that error and remove it. Unplug your iPhone and plug it back in again. It should reload the USB driver for the phone and everything should work.

Please Help: Attempted install of new IOS 7 for iPhone - cell then requested to be plugged into iTunes - told it was in recovery mode - tried to restore - got error 4013

After attempting to install the new update, my iPhone is requesting to be pugged into iTunes. On the screen is a picture of iTunes and a cord. When I plug it into my MacBook air it will no recognzie it - though it did so in the past. I attempted a number, if not all, suggested I could find posted but nohting worked. As per one reconmondation, I have attempted to plug it into my PC (Which I don't use often - so I had to do all the updates). My PC recognized the phone and said that my phone was in recovery mode. So, I allowed iTunes to do its thing - iTunes said it was installing updates and recovering the phone (which took about an hour). When it was done, iTunes informed me that the phone needed recovery. So, I clicked recovery. It went through its thing then popped up with an error message 4013. When I requestion further information (button on the bottom), it opens a blank workd document (not really sure what that is about). After the error message, I reset the compuer and plugged it back in. Clicked the restore button but I received the same error message again.
I have also tried to plug it back into my Mac but still no luck.
On both my Mac and PC I have
- Done all the update to both software and iTunes,
- Reset the computer (multiple times)
- reset the phone - but the picure of iTunes and cord remains
- tried different cords
- disabled my security settings
- tried different USB ports
I am at a loss. This is my only phone so I am unable to call apple support. Plus I live in a small town, so there are no apple aproved stores near by.
Thank you in advance for your help

Spent hours trying everything suggested and finally this morning hit on a solution. iTunes must be run as an administrator. Even though you are logged into your PC as an administrator, using the iTunes shortcut does not make you an administrator in iTunes. I found this out by using the diagnostics in iTunes and reading through the results report.
I am using Windows 7, so I clicked the start button and right clicked on iTunes and selected "Run as an adimistrator". The first restore attempt got the 4013 error. I then did the DFU thing, hold power and home buttons for 10 seconds, release power and continue holding home for 10 more seconds.
iTunes gave me the restore message and I clicked it. I clicked the restore iPhone button and it started. The drivers loaded a couple of times. I got the apple logo with the progress bar and this time instead of disappearing, it started to fill in.
End result, a successful restore to factory settings and a happy 14 year old.
Hope this helps others.

Ipad restore problem error 102

Hi All,
I've diligently backed up our iPad and used TM to archive the backups.
Unfortunately now, when I need to restore from a backup I am getting the following error from AppleMobileBackup:
ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Library/SafeHarbor/com.omnigroup.OmniGraffle/Container/Documents/S ite Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
From reading that it looks like it is having trouble creating a directory on the iPad for some reason. I guess something wasn't getting saved correctly in the backup and thus can't get restored properly or this iPad directory was in a strange state when it was backed up.
I've searched the Web and there are some similar problems to this with different details (e.g. can't rename file) for the 102 error but no real solution.
I've tried a number of my backups going back a number of months and they all seem to have this error. I guess something on the iPad got messed up a while back and all the backups since then have it included, unfortunatley.
I'm wondering if anyone has a solution that can help me complete this restore?
I'm really not worried about Omnigraffle, I would happily reinstall it, but don't want to lose the rest of the backup.
I wonder if there is a way to make the backup continue / complete ignoring this error?
Or perhaps to remove everything with regards to Omnigraffle from the backup?
Thanks for any suggestions.
Cheers,
Ashley.
PS Not really happy when I have backed up all these times and now it is not working. I think Apple's restore software seems a bit too fragile and should work around issues like this to do the best it can.
This is for an iPad 1 with iOS5.1.1 restoring from latest iTunes on Mac OS X Server 10.6.8 Snow Leopard.

Hi BKN,
Thanks for your post and sorry to hear you are in the same situation (but it's good not to be alone ;-)
Some notes on your comments (can't seem to easily split quoted messages here):
1. I don't seem to get the "Unexpected connection closure..." error from iTunes that you get (not sure that is significant though)
2. With regards to the special character(s) in the filename. I have hex edited the manifest.mbdb and changed my "&" to a "A" in the filename and the problem still existed (with an "A" in the error path), so I hope we can rule that out.
3. I have not really used Omnigraffle iCloud syncing, just turned on iCloud at the end of the change-over period and haven't used it for file sync-ing (at least not that I know of), so perhaps can rule that out.
4. I have Dropbox running on Mac and client is on iPad (and iPhones). I don't think my Omnigraffle docs have come anywhere near Dropbox though, again not use Omnigraffle on iPad for a while. Have used on Mac quite a bit though.
5. I am still running Lion on my MacBook Pro and the machine doing the iTunes syncing is a Mac mini running Snow Leopard Server, so I think we can rule out iCloud issues, again since I haven't really gotten into iCloud yet.
I have done a lot of investigating and experimenting (with no luck unfortunately). I have used iBackupRobot (free version that works well, click cancel past the registration dialogs to get full functionality I believe) and Hex Fiend as mentioned above.
I also tried another one (called iBackupRestore or something like that but it required mono and X, which I had, but ran very slowly and failed - I think it only works for iOS4 or less). So, don't try that.
With iBackupRobot I extracted my problematic document and associated files. It gave me:
Documents_Site Wireframe & Mockup.graffle
Documents_Site Wireframe & Mockup.graffle_data.plist
Documents_Site Wireframe & Mockup.graffle_data.plist.info
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf.info
Documents_Site Wireframe & Mockup.graffle.info
_ is for /
The .info files just contain details of the mapping from real filename to the hex filenames inside the backup (useful to find the files and remove them as I did, see below).
I noticed that the data.plist file seemed to be empty so I filled it with content from another data.plist file in Omnigraffle's documents. Interestingly, the error message changed a bit then (IIRC) to this:
20/10/12 10:47:40 PM
[0x0-0x37b37b].com.apple.iTunes[4493]
2012-10-20 22:47:40.605 AppleMobileBackup[30109:903] ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Applications/8AF90D98-FB52-4E3E-877F-FD0A0F45C0A1/Documents/Site Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
Note the path no longer includes SafeHarbor (which I believe is the temporary storage area whilst apps are being loaded etc). So some progress but a very similar error.
I have tried removing the hex-name files from the backup but MobileBackup detects them and says the backup is corrupt and will not proceed. The problem is I can't see how we can edit the manifest.mbdb (apart from simple hex editing).
I've tried editing the plist files Manifest.plist and info.plist file (with Property List editor) but again no luck, deleting items (Omnigraffle application entries) is detected as a corrupt backup and MobileBackup will not proceed.
It is interesting how it is the QuickLook folder that is listed in the error. Mine contains a Preview.pdf file which seems to be fine.
I'm also not sure what the error message actually means. I guess it mean that when trying to create the QuickLook directory the path up to there didn't exist (e.g. the "Site Wireframe & Mockup.graffle" directory or one of its parents didn't exist).
I could be wrong though.
I visited an Apple Store and tried to talk to a Genius but didn't get much help from the iPad Genius (should have registered for a Mac Genius apparently), he admitted he wasn't a Mac or iPad Genius (good on him) and went out back to ask his guru colleague.
He came back and said his colleague thought the real error was the -1, which he said indicated a hardware fault.
I don't think they knew what they were talking about, on some Apple support pages it does refer to -1 being something about hardware / comms fault, but I also think it is just a catch-all error code for iTunes when it doesn't know what else to report.
He suggested trying on another iPad but I don't have one and he wouldn't let me use one of theirs. I guess I could buy one and return it after testing for a refund, but I doubt it is a hardware problem myself.
I was hoping they may have some secret way to force the restore to continue or to selectively ignore certain applications on restoring (which may come to iTunes one day I hope). It seems the Apple stores don't specialise in this kind of suppor though.
He suggested ringing Apple phone support / Applecare but I wasn't too keen on trying to explain this and share details over the phone. I might give it a go, even though you had no success because I might luck out on someone who knows more etc.
I think I have done a full reset, sync'ed all apps and then tried the restore - fail.
I have tried so many things I am now having trouble remembering what I tried and how each failed.
My restore seems to go pretty well for quite a while before it fails, so I think it is restoring it's just getting an error when doing this one document for Omnigraffle and can't get past that.
If we could stop it restoring Omnigraffle I think we would be good to go but, as mentioned above, I can't see how we could do that without some serious editing of the backup, especially the plists and manifest.mbdb, but I am not expert ont hose.
Very sad to hear that Apple had no ways to work around a file or error. I think it is a fault in their restore software - it is too fragile, not catching the said error and fixing the directory path. But I am not holding my breathe for them to assist (but will try to get help).
Thanks for your notes and please keep me informed of how you go / if I can help in anyway.
Unfortunately, I am very busy at work these days and can only work on this on the weekends.
Cheers,
Ashley.

Restore problem error 10

i tried to update my iphone 4 to ios5 and i got this error "could not be restored an unknown error occured (10). the only option it gives me now is to restore to original settings. Is it ok to do that? am I able to get to my backup some where?

I explain better my problem:
I just updated my iTunes software to the latest version (7.4.2).Then, considering i have the yellow triangle,I try to restore my iPhone from iTunes.
The process start, Itunes connect to server and download in about 4 minutes the image, but, after finish,get the following error: "The iPhone could not be restored. An unknown error occurred (-48).Please check you network settings...."
I have no third part sw, i have used iphone without problems in the past...and now im offline.
What is the meaning of "ERROR 48"?
Thanks,
DLegolas

IPod Restoration problems Error 1413

I am having problems restoring an iPod to factory defaults. I wanted to do this just to wipe everything off of the 8GB nano before I gave it to my girlfriend for X-Mas.
I loaded it with music and photos and enabled it to be used as a hard drive. Through iTunes I went and deleted all the music and photos from the iPod. I then opened up the ipod in Windows Explorer and deleted the files that I transfered from my computer to another.
When I tried to restore it, it gave me an error 1413. I was able to find this information on it.
http://docs.info.apple.com/article.html?artnum=304505
I downloaded the latest version of iTunes already. I havent had a chance to try solution 2 but I tried solution 3 and it didnt work. If solution 2 doesnt work what else can I try? Could I just go to the iPod through Windows explorer and delete the folders on the iPod and then try to update it?
Acer Aspire AMD Sempron , 512MB, 60GB,15.4" Widescreen, XP Home Edition Notebook, AS3004WLCi - LX.A5505.A74 Windows XP

IT WORKED! I uninstalled Spycatcher, rebooted, uninstalled iTunes and Quicktime, made sure that all the files were deleted, rebooted again and re-installed iTunes and quicktime and I was able to restore the ipod with no problems at all. Thanks for all the help. I really do appreciate this. Now that I know this I will have to make sure when my girlfriend tries to load iTunes on her laptop that she gets rid of spycatcher first.

IPod restoration problem Error:1418

Hi everybody...
i downloaded the latest version of the itunes..
i then connected my ipod, it asked me to update... so i updated but it couldnt update it somehow and gave me the following error:
the iPod could not be restored. An unknown error occured (1418)..
All my songs has disappeared.. and all i can see on its screen is.. "use itunes to restore"
i dont know what to do... its my uncles ipod.. should i go to the apple store.. or is there any other way out..
help!

I bought a new iPod nano and had problems when plugged into the iMac. I wrote the following post on another thread but it should also be applicable here.
"Apple should tell the buyer/user on the package (or the instruction booklet) that the 3rd generation iPod nano requires Mac OS X v10.4.8 or later, and iTunes 7.4 or later (I have to do a little search to find these info on http://www.apple.com/ipodnano/specs.html).
The best way is to use the latest version of Tiger (v10.4.??) and the latest version of iTunes. Otherwise, if the existing versions are not update enough, you plug in your new 3rd generation iPod nano, it will come up with errors. That was my experience this morning. To get the latest version of Tiger update and iTunes update, the easiest way is click on the blue Apple icon on the top left corner of the screen and choose Softeware Update. Then choose to update Tiger and iTunes, if the computer does not already have the most recent version.
Restart the computer after updates, plug in your iPod nano, there will be a Finder error message about 'an unknown disk' or something like that. Don't worry, just ignore that message. Start up iTunes and you will be asked to Restore the iPod software. Say yes and things will go smoothly from there.
Again, Apple should do better by telling the buyer/user what software is required in the package or instruction booklet. This will avoid surprise and disappointment which could happen when you plug in your brand new iPod nano and the first thing you receive is ERROR messages! Apple, get your act together for the customers! This is for your good and the good of the customers! Apple needs to listen to its customers in order to provide a genuinely good service, and not just sound bites!"

Iphone Restore Problem - ERROR 48

Hi guys,
I have this problem: when i try to restore my iphone, i receive this error from itunes. "ERROR -48".
Do you know why and if there is a possible solution?
Thanks a lot,
DCLegolas

I explain better my problem:
I just updated my iTunes software to the latest version (7.4.2).Then, considering i have the yellow triangle,I try to restore my iPhone from iTunes.
The process start, Itunes connect to server and download in about 4 minutes the image, but, after finish,get the following error: "The iPhone could not be restored. An unknown error occurred (-48).Please check you network settings...."
I have no third part sw, i have used iphone without problems in the past...and now im offline.
What is the meaning of "ERROR 48"?
Thanks,
DLegolas

I phone 3g restore problem- error 1013

I have recently purchased an i phone 3g from vodafone, it worked immediately but within the day it asked for system restore which i did succesfully... 2 hours later it asked again.. this time and evertime since it has tried to restore and then comes up with error 1013.. and the phone itself just shows itunes and usb image..
any ideas.. i have tried reinstalling i tunes, a different computer, different sim cards etc.... all the options and suggestions!!... NO LUCK
very frustrating.... any ideas??

Error 1013 is a hardware failure. You will not be able to restore your phone, if in fact it has suffered a hardware failure. To confirm, try restoring on a different computer. If you get the same error, this would tend to confirm a hardware failure. Make an appointment at an Apple store, if under warranty & the failure is determined to be covered by warranty, your phone will be replaced. If out of warranty, Apple has an out of warranty replacement program, cost in the US is $199.

Ipod 6th restoring problems error 1413

I just bought used ipod 6th gen on ebay and i can't restore it. Message error 1413 apears. Previous owner has been using Mac and i'm using Windows.I've latest version of itunes and do not have SpyCatcher.I need help please
Thanks
33mk79

I assume you have tried everything in this article?
iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
It could be an indication or a damaged or dying hard drive. Sometimes a low level reformat of the iPod's flash storage can correct this issue.
http://www.methodshop.com/gadgets/ipodsupport/erase/
B-rock

Iphone Restore Problem (Error 1011) Any Help?

I am (was?) the proud owner of a 25 day old iPhone. Yesterday I got the "unable to make calls need repair" message. I've been trying for hours to get my phone to recover using itunes. It downloads all the all the firmware (version 1.1.4) but just as it is about to finish I get a message
The iPhone could not be restored, error 1011.
Any help/suggestions?
Thanks!

we might not be thinking of the same notification. when your fone is in sleep mode and you press the sleep/wake button on top, do u always see a message that says something along "Your iPhone cannot make/recieve call. Please visit www.apple.com/support" (Emphasis on that last part.) have you contacted apple? have you reset your iphone. have you tried restarting your iphone (probably) have you tried to restore ion a different computer? i would try all of these before calling apple bc most likely that is what they will have you do.
i hope im to some help =]
bryan

HT201263 Restoration problem!

I do everything exactly like you said to do to begin restoring, but during the process it stops and the device comes back to normal, as if I never started the restoration before. What can I do?

Nope... Tried it... The time kept increasing evertime I tried it... But now its at 6h
rs and is.pretty much stuck there! :( any suggestions?

Ipad froze, restore error 4013

My iPad Air was in "frozen" mode when I tried to turn it on yesterday morning. I have tried multiple times to re-boot via on/off and home button combinations as well as the iTune restore.
All updates have been installed on my Mac laptop - (latest iTunes and OS). I've tried the "restore" 6 times and continue to get the same message "iPad could not be restored, unknown error (4013)". I have the Restore error instructions to install latest iTunes, restart computer, update OS, use differ USB cable....(I don't have a different PC to restore to). Lastly, use another USB power/cable.
no change.... still no boot or restore, or recovery.
ANY suggestions!!??

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

How can i fix error 4013 on my 4s

can anyone help me with a problem with my iphone 4s. i updated my phone last night and when it finished, it told me to conect to itunes and restore now it wont do anything but show me a sighn to plug into itunes nd it wont restore.

Hi, error 4013 could not restore ipad/iphone
I had the same issue as you what I did to reslove the issue was to:
1.   Make sure the ipad is in restore mode (waiting for you to plug into itunes symbol)
2.   Use an original ipad cable that came with it our from another ipad
3.   Do not use any type of extension cable between the ipad and the pc/mac
4    Before you plug in your cable to the ipad move it to another USB port on your pc/mac one that you have not tried before or normally use
5.   start itunes by right clicking on itunes run as administrator.
6.   when itunes detects in recovery mode start the recovery.
7.   Your pc/mac now detects the ipad hardware again and installs the driver properly again.
8.   sit back and voila.
hope that helps.
regards,
LaCalaTech.

HT201263 Restoring problem (error 4013)

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