HT201263 the "connect to itunes" screen is displayed and will not change
The "connect to itunes" screen is displayed and does not change after an update.
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Similar Messages
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how do I get rid of this and get my phone back
Hi sarahlovebell21,
Thanks for visiting Apple Support Communities.
If you see the "connect to iTunes" screen on your iPhone, that means its in Recovery Mode and needs to be restored.
You can find more information and steps to restore your iPhone here:
If you can't update or restore your iPhone, iPad, or iPod touch
Best Regards,
Jeremy -
The ICloud log in screen is dim, and will not respond to any data entry
My IMac wants me to sign in to ICloud, but the screen is slightly dim and will not accept any data
Please click iCloud - Learn how to set up iCloud for instructions on how to setup iCloud.
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Yeah everything is in the question so plz hep me....
Quinten,
It will erase all of the information on your ipod. When was the last time you synced your ipod? If recently you should be able to recover most of your files. If not you will only be able to have the files since you last synced it to your computer. Can it sync it ignoring the passcode? If so try that. If none of these work you may just have to plainly restore it or put it in recovery mode.
Thank you for choosing Apple!
MH, an Apple expert -
I was attempting to update my iPhone 4 to the new iOS 7.0.4 via my computer after I plugged it in to create a backup copy and something went wrong before it could finish and I recieved an error message. Now my phone is stuck on the "Connect to iTunes screen". I've tried everything to reset & restore my phone with no luck!
I have:
-Restarted my computer
-Updated iTunes to most current version
-Turned phone on and off several times, waiting up to a half hour before turning on (to be greeted directly with apple logo then the connect to iTunes screen)
-Turned on, turned on and held home button (nothing happens)
-My computer is NOT recognizing my device at ALL! But when I plugged my boyfriends iPhone in, it detected it no problem.
I tried calling my phone from the other phone and it goes straight to voicemail. I am super frustrated! Does anybody know what is going on?I was able to restore my phone!!!
I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
Solution:
After trying EVERYTHING this is the ONLY thing that worked-
I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!) -
What do i do now? i tried everything, when i plug my iphone cable into my com, it shows me the connect to itunes screen, when i unplug it it turns off and when i turn it back on it stays the same. help pls
You should not need DFU mode - you phone is already in recovery mode - you just need to restore it in itunes. If you unable to restore you need to try another computer - preferably other network as well. If it is still not restored - it is a hardware problem.
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I see the "Connect to iTunes" screen and the device appears in iTunes. Every time I connect to iTunes, iTunes says my device is in recovery mode and has to be recovered so I do so. The same recovery message shows in iTunes after iTunes is complete. I have a iPod touch 64gb. I have no idea what OS is on it now that iTunes has tried to recover it and erased all info.
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
my iphone is stuck in the connecting to itunes screen, i can not restart my phone the top power button is broke? any ideas? it wont let me connect to itunes either, usb device can not be detected
Hello Alex_boi941,
Thanks for using Apple Support Communities.
I'm sorry to hear that your iPhone's power button is not functioning correctly. To be able to get full functionality of your phone, it would need to be repaired.
Apple - Support - Service Answer Center
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Take care,
Alex H. -
HT201263 the ipod touch is stuck on the connect to itunes screen....help!
Itunes will not recognize the ipod as being plugged in to the computer, and when you try to turn it on or hook it up it stays on the connect to itunes screen. i tried doing the trick where you hold in the home and sleep buttons until the apple logo comes up, but it just keeps going back to that screen. can anyone help me? thanks a ton!
- Have you tried another cable and USB port?
- See if placing the iPod in DFU mode will allow iTues to see the iPod
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try here:
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
- Try on another computer to help determine if you have an iPod or computer problem -
I installed ios 7 to my ipad 2 and it remains in the connect to itunes screen. I have connected to itunes to restore over and over again and keep getting error code. No home screen since update.
You are in Recovery Mode. Follow the instructions below to recover your iPad.
http://support.apple.com/kb/ht4097 -
when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?
After you place the iPod in recovery mode using
iOS: Unable to update or restore
You have to then connect the iPod to your computer and restore via iTunes. Are you doing that? -
Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored. But nothing changed! I still have the same picture of a plug with arrow to iTunes.
It is restored now. Thanks for the comment about disabling firewalls - we did that and tried again and it worked.
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How do you get your iphone out of the connect to itunes screen?
How do you get your iphone out of the connect to itunes screen?
What error message is it displaying? Check this Apple support document for information on specific error messages when restoring the iPhone. http://support.apple.com/kb/ts1275
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How do I turn on my phone when it is stuck on the connect to itunes screen and I dont have Itunes?
I recently was using my phone and i cant get it to turn on because it is stuck on the Connect to ITunes screen and i dont have ITunes and cant download it either how do i get it to work...Please help!
Try a reboot
press and hold the home and power buttons until the Apple icon is displayed, then let go. -
how can we get phone to work after trying to update it has froze on the connect to itunes screen?
Try a reboot
press and hold the home and power buttons until the Apple icon is displayed, then let go.
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