HT201263 Unable to update or restore

i tried the steps of recovery mode but after i had clicked the restore button a message appeared and it said The ipod software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later !!! what should i do now ??

Maybe:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Similar Messages

HT201263 Unable to update or restore due to password lock.

I have an Ipod touch 4g (front and rear facing camera). I bought it last year and synced it to a laptop i no longer have now that I use Itunes on the device itself. I use my ipod at the gym i work at to play music for the entire gym. Someone decided to play around with it and add a password to it without telling me. Needless to say, my Ipod is locked and since I do not have the laptop that it was originally synced with I cannot use it now. I have tried the steps on your website and have been unable to reslove the issue, but each time it comes up that Itunes cannot sync due to password lock. I can't have the password sent to an an email because Ipod's don't have that function for some odd reason. I need to get this thing working. Help me out.

Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Or try using this program to place the iPod in recovery mode
RecBoot: Easy Way to Put iPhone into Recovery Mode

HT201263 Unable to update or restore my iPad 2,need help.

I got ipad2 with 5.1.1 when I tried to update for higher ios directly from my iPad it say "an error occured on installing ios".when I tried to restore/update from pc it gives error 3194,even after changing the host file.i dnt know whats wrong,so plz help me out....thank u..

Check out: http://support.apple.com/kb/ts3694
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

HT201263 3g hung in recovery mode and Unable to update or restore

Had new IPHONE 3G 2 days and when finished sitting phone up it locked in recovery mode with itunes app and usb cord, so how do i recover unlocked 3g hung in recovery mode and unable to update or restore.

If the Device has been modified this will not necessarily work.
Unable to Update or Restore http://support.apple.com/kb/HT1808

TS3694 I have a Ipod touch 4G, and i am unable to update or restore it.

I have been unable to update or restore my Ipod touch to the 5.1, and 11.1 for my computer. each attempt to update has lead to the error report 3194. I'm not sure what it means or how to fix it. Please someone point me in the right direction to get this fixed.
P.S. - Don't put me thru the Apple support run around.
THANK YOU

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need ser

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs.

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs. This is a new out of the box iPad Mini 2. Am on a managed network, but have not had this problem previously.

First thing to do is make sure you have the latest version of iTunes on your computer.
This Apple support page will provide more information:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

HT201263 Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTune

Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTunes.Help! Thank you.

Besweet, I'm having the very same problem with 60GB colour which was bought new and worked for 6 months before suddenly just not being recognised by PC. I hadn't changed anything at all.
I've followed all troubleshooting advice and reinstalled and updated iTunes and iPod updater software but all troubleshooting routes seem to hit the dead end of either the need to access the iPod via the PC (which isn't possible as it's not showing up at all) or the iPod in disc mode stuck at "ok to disconnect".
It's still under 1yr warranty so will have to take to a dealer.
I'm sorry that's not much help for you but at least you know it's not a unique problem.
PC Windows XP

HT201263 i try to update nothing work and i fellow the step iOS: Unable to update or restore but still same things showing connect ypur phone to itune

i cannot update and restore my iphone its kept saying an error what are the solutions to fix that....Please help me!!!

Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Unable to Update or Restore 5th Gen Ipod

I just bought a new ipod and have been unable to transfer music from my g5 to the ipod.
From itunes, under my ipod, it shows the playlists and all of the songs in the playlists are greyed out. It shows the capacity that the songs are on my ipod, but I can not see/play them on the ipod.
I followed the 5 R's, and am unable to do Restore.
From the itunes summary screen, the Update and Restore buttons are both greyed out, and it says only Macintosh-formatted ipods can be updated.
From the Ipod > Settings > About > Format - The format shows as Windows, and I am unable to switch to mac.
I have the latest versions of Tiger and itunes.
Thanks

try opening Disk Utility (with your iPod plugged in) and repair disk permissions on both the iPod and your main hard drive.

Unable to update or restore Ipod due to firmware not found?

Can anyone help me? I've had my Video Ipod for about a year and a half and have never had trouble with it until now. I can't update it to the lastest software as a message comes up Unable to update software due to firmware not being found. I tried to resort to restoring it to the original factory settings but I ran into a message that said Unable to restore ipod due to firmware not found. Has anyone else had this problem? Help!!!

For step-by-step instructions, go here:
http://docs.info.apple.com/article.html?artnum=304309

Unable to update or restore Ipod, never once put songs on it

I am unable to format the Ipod. I couldn't update or restore it. All I get when I plug it into the usb is a message saying that it found a usb mass sorage device. I have Ipod updater 2005-09-06 and it does not recognize the Ipod. I have Itunes 5 and it does not recognize it either. What should I do?

Welcome to Apple Discussions.
Did you charge your iPod first?
When you run the iPod software updater, did you run it first or did you plug in the iPod first? You should run the updater first and then plug in the iPod as instructed.

Unable to update or restore iPad, any help?

I need help to solve this problem. I can't update my iPad through iTunes. For several weeks now I've been trying it but get the same error 3194 or 3014 even after following all the troubleshooting steps. I ran iTunes diagnostics and here is the report
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP 620
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00CBB05C02A1C3B8
Current user is an administrator.
The current local date and time is 2012-01-09 20:00:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:           {B564CD6A-E46D-4FEC-999E-84D3C0A28335}
Description:                 Microsoft Virtual WiFi Miniport Adapter
IP Address:                 192.168.86.1
Subnet Mask:             255.255.255.0
Default Gateway:       0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:         Thu Jan 01 00:00:00 1970
Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:              192.168.86.1
Adapter Name:           {6A9E8567-4F62-4657-950F-65F24F6FCBBD}
Description:                 Realtek RTL8191SE 802.11b/g/n WiFi Adapter
IP Address:                 192.168.1.9
Subnet Mask:             255.255.255.0
Default Gateway:       192.168.1.1
DHCP Enabled:          Yes
DHCP Server:             192.168.1.1
Lease Obtained:         Mon Jan 09 10:49:58 2012
Lease Expires:           Tue Jan 10 10:49:58 2012
DNS Servers:              192.168.1.1
Adapter Name:           {96A150FC-3362-4461-9577-007B851EA201}
Description:                 Realtek PCIe FE Family Controller
IP Address:                 0.0.0.0
Subnet Mask:             0.0.0.0
Default Gateway:       0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:         Thu Jan 01 00:00:00 1970
Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:                  Yes
Online:                          Yes
Using Modem:            No
Using LAN:                  Yes
Using Proxy:               No
SSL 3.0 Support:       Enabled
TLS 1.0 Support:        Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-01-09 19:58:56.
**** Device Connectivity Tests ****
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Jbenzins iPad, iPad 2 running firmware version 4.3.5
Serial Number:            DQTG4MK5DFHW
**** Device Sync Tests ****
Sync tests completed successfully.
I don't know what to do again, please helpppppppppppp

Check out this Apple article -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes.
From the failed connection attempts in your iTunes diagnostics and the connection related tips in the article, it sounds like you should look at the security software on your computer and the hosts file.

Exclamation Point Error Message - Unable to Update or Restore

I have tried everything to get my mini to work. I keep getting the error icon of the exclamation point & folder. I've gone through all the troubleshooting tips posted for this error message but they don't work. I've "updated" and "restored" my ipod and as soon as I disconnect to go plug it in the wall per the instructions that same error message comes up, then comes up again after the apple logo about 17 seconds after I plug it in.
I've tried going to disk mode. I've tried everything. Sometimes it will start copying files, but then I get the message "Disk could not be read from or written to". I've gone through the troubleshooting tips for that message (e.g., updated USB settings, disabled spam killer) and it still doesn't work. Maybe I have incompatible files, but how do I know?
Also, even after updating and restoring it still comes up saying I have version 2.0, which isn't the most current, so the updating isn't working properly. I've been without my iPod for over a month trying to resolve this and it's driving me crazy. Please help!

sirjames,
Here is a pretty comprehensive post about the sad iPod icon and folder ! Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod icon.

HT201263 Unable to update IPhone, I get the message "this update requires at least 2.4 GB of available storage"

I'm unable to update IPhone. I get the message, "this update requires at least 2.4 GB of available storage". What should I do?

The error message is talking about storage space in your iPhone not on iCloud which is what you bought.
You are going to have to clean up space on your iPhone by removing files from it. Good candidate for removal are music and photos.
Allan

HT201263 iOS: Unable to update or restore - I followed this twice and my phone is still stuck? help

I followed these instructions twice after performing latest update iOS 7. 0. 4 - and my phone is still stuck on restore screen?? help!

Take your time... pay particular attention to Steps 3 and 4.
If no joy... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) may be required...
Be sure to make an appointment first...

HT201263 Unable to update or restore

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