HT201263 What can I do when my phone just stopped working?

My iPhone decided mid-message to turn off (even though on 100%) and came back on to the Apple start-up screen.
It continues to light up, then fade out, then light up again etc. I cannot get on my phone, so I cannot restore it. What can I do?

Plug it in to power. If it doesn't automatically come on within 15 minutes, try a Reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
If this doesn't work, you likely have a hardware issue.

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What can I do if my ipod just stopped working?

what can I do if my ipod just stopped working? I just purchased it on Aug 23, 2013. I was jogging with it then it just shut down and have not been able to turn it back on.

It could be, since Apple is not liable for user negligence. However, there is no way to definitevely say yes or no on these forums. Apple will run a diagnostic on the device and draw their own conclusions. I would advise not telling them that part though. Best of luck.

What can I do when your phone is lost in 13 days after u bought it?

What can I do when my phone is lost after 13 days of purchase?

What To Do If Your iDevice or Computer Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
       Find My Mac can be used from Find My Phone at iCloud.com and via Find
       My Phone on your iDevice.
      The following is third-party anti-theft software:
           1. STEM 2.1
           2. MacPhoneHome 3.5
           3. MacTrack 7.5.0
           4. VUWER 1.7
           5. Sneaky Bastar* 0.2.0
           6. Undercover 5.1.1
           7. LoJack for Laptops
           8. Hidden 2.0
           9. Prey 0.6.2

HT1665 what can i do my ear phones are not working,they are less than 04 months?

what can i do my ear phone are not working,the phone is less than 04 months and its was bought in makro springfield durban kzn south africa

The ear phones carry the same warranty as the iPhone. They're still in warranty. Bring them in to Apple for evaluation and if they are deemed defective they will be replaced free of charge.

HT201263 what do i do when my phone is froze

what do i do when my phone is froze

Power it off and back on, or do a reset which is similar to a computer restart and is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously do you see the Apple logo and then release.

HT4993 its sad that my phone Iphone 4 I have to reset every 3 to 7 weeks as it wont send pitchers n freeze up. been in to your stores as they just rest it an gives it back. What happen to replacement when a phone just store info or pitchers, they just res

Its sad that your support at your store doesn't go be on than resetting a phone.I've loss more data n business info that makes it not worth having your phone at all. I still have to use my old LG phone just for work as I can't afford to lose anything.. Why is your Phone this way? Why does it wig out an the screen just goes blank an I have to rest it, losesing all that I was working on. the store wont replace it as I've had this problem sence day 3 having your phone???? Lost on what elce to do???

Meg St._Clair wrote:
Do you mean pictures? Or are you trying to do something with beverage serving vessels? If that latter, that could be your problem. You're not addressing Apple here. This is a user-to-user forum. Resetting a phone doesn't remove any information.
Restore the phone as new, not from back up.

Phone just stopped working...

The earpiece stopped working. I've never dropped it. It's been in my pocket all day...I used it this morning fine...then tonight it stopped working. People can hear me but I can't hear them unless I put it on speakerphone. I can't even hear the ringing but the call does actually go thru. I can't explain how frustrated I am that a $600+ phone...would just stop working as a phone. Should I take it to ATT or Apple? Can they do anything about it/they better do something about it.

I am having the same problem too
1. Have no plastic thingy on the ear piece
2. Did a factory reset from i-tunes and from the phone
3. Have had the phone for about a week...
4. Pulled out the thingy to the headphone jack 3 times
5. Still nothing.
6. Called AT&T to get a credit for the 50 calls I made that didn't go through
7. My Apple i-phone is a Lemon
8. What the #$%^&@
Its a software glitch could even be hardware (but) when I did the reset from the settings/general/reset/reset all settings it worked for two calls... After that it went back to the above....Could be SIM AT&T said...Time will tell...will have to go to the Genius Bar and bring in my lemon for my smart serving....
The apple team must be working on a solution that will fix it....

My i phone just stopped working

help my iphone just stopped working when i tried to move from vibrate to ring......can anyone help?

Reset, hold both the Home and Power buttons for about 15 seconds, until the iPhone restarts.

TS1630 I was in the middle of a call on speakerphone when the speaker just stopped working. Could the spear on my 1 month old iPhone 5 have blown?

I got my IPhone 5 in April. Today, while on a speakerphone call, the speaker just stopped working. The support on Apple said if their troubleshooting didn't work (which it did not), to reset the phone. I am really not interested in doing that. So.....any other ideas besides what was already explained in the troubleshooting section?

the first thing to try is a reset
Hold both the home and the on/off button till you see the apple logo. Release the buttons and let it reset

What can i do if my phone just randomly shuts down and wont turn back on?

what can i do if it wont turn back on?

Try resetting it:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release.

My i-phone just stopped working. It has coloured vertical bars on the screen. I can't even shut it down

My i phone stopped working . There are vertical bars on the screen . I can't do anything with it and it isn't even possible to shut it down

Hi christinehedden,
If you are having an issue with your iPhone being unresponsive and showing vertical bars on the display, I would suggest that you troubleshoot using the steps in this article -
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Specifically -
If you see lines, missing sections, discoloration, or poor image quality
Try to restart your device. If you can't restart, reset your device.
If restarting or resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.
Thanks for using Apple Support Communities.
Best,
Brett L

What can i do when my I pod touch screen doesn' work??

what can I do when touch screen doesn't work??

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Phone just stopped

My phone just stopped working. It has a charge, I just finished using it, put it down for a few minutes and picked it up to check email and screen was black/blank. I plugged it in, nothing buttons won't work, it's just dead?! Any suggestions

Hi Patipt2000!
I know how important it is to have a working device, so let's get that phone up and running! Please try this and let me know how it goes:
http://vz.to/1a8wZta
Keep me posted, thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

I can't connect to Wi-Fi - keeps timing out. No problem connecting from other laptops / phones. Stopped working after I did a system upgrade. What can I do?

I can't connect to Wi-Fi - keeps timing out. No problem connecting from other laptops / phones. Stopped working after I did a system upgrade. What can I do? I am on OS X Yosemite.

Take each of the following steps that you haven't already tried, until the problem is resolved. Some of these steps are only possible if you have control over the wireless router.
Step 1
Turn Wi-Fi off and back on.
Step 2
Restart the router and the computer. Many problems are solved that way.
Step 3
Change the name of the wireless network, if applicable, to eliminate any characters other than letters and digits. You do that on your router via its web page, if it's not an Apple device, or via AirPort Utility, if it is an Apple device.
Step 4
Run the Network Diagnostics assistant.
Step 5
In OS X 10.8.4 or later, run Wireless Diagnostics and fix the issues listed in the Summary, if any.
Step 6
Back up all data before proceeding.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Enter the name of your wireless network in the search box. You should have one or more "AirPort network password" items with that name. Make a note of the name and password, then delete all the items. Quit Keychain Access. Turn Wi-Fi off and then back on. Reconnect to the network.
Step 7
You may need to change other settings on the router. See the guidelines linked below:
Recommended settings for Wi-Fi routers and access points
Potential sources of interference
Step 8
Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
Step 9
Reset the System Management Controller (SMC).

HT1766 what do i do when my phone is locked and it says to connect to itunes?

what do i do when my phone is locked and it says to connect to itunes?

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
     1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
         of the cable connected to your computer's USB port.
     2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
         red slider appears, then slide the slider. Wait for the device to turn off.
          If you cannot turn off the device using the slider, press and hold the Sleep/Wake
          and Home buttons at the same time. When the device turns off, release the Sleep/Wake
          and Home buttons.
     3. While pressing and holding the Home button, reconnect the USB cable to the device.
         The device should turn on. Note: If you see the screen pictured below, let the device
         charge for at least ten minutes to ensure that the battery has some charge, and then
         start with step 2 again.
     4. Continue holding the Home button until you see the "Connect to iTunes" screen.
         When this screen appears you can release the Home button.
     5. If necessary, open iTunes. You should see the following "recovery mode" alert:
     6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

HT201263 What can I do when my phone just stopped working?

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