HT201263 what do i do when my phone is froze

what do i do when my phone is froze

Power it off and back on, or do a reset which is similar to a computer restart and is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously do you see the Apple logo and then release.

Similar Messages

  • HT201263 What can I do when my phone just stopped working?

    My iPhone decided mid-message to turn off (even though on 100%) and came back on to the Apple start-up screen.
    It continues to light up, then fade out, then light up again etc. I cannot get on my phone, so I cannot restore it. What can I do?

    Plug it in to power.  If it doesn't automatically come on within 15 minutes, try a Reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
    If this doesn't work, you likely have a hardware issue.

  • HT1766 what do i do when my phone is locked and it says to connect to itunes?

    what do i do when my phone is locked and it says to connect to itunes?

    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    iOS- Understanding passcodes
         If you have forgotten your Restrictions code, then follow the instructions
         below but DO NOT restore any previous backup. If you do then you will
         simply be restoring the old Restrictions code you have forgotten. This
         same warning applies if you need to restore a clean system.
    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup.
    If you can not restore your device then you will need to go to recovery mode.
    Placing your device into recovery mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
             of the cable connected to your computer's USB port.
         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
             red slider appears, then slide the slider. Wait for the device to turn off.
              If you cannot turn off the device using the slider, press and hold the Sleep/Wake
              and Home buttons at the same time. When the device turns off, release the Sleep/Wake
              and Home buttons.
         3. While pressing and holding the Home button, reconnect the USB cable to the device.
             The device should turn on. Note: If you see the screen pictured below, let the device
             charge for at least ten minutes to ensure that the battery has some charge, and then
             start with step 2 again.
         4. Continue holding the Home button until you see the "Connect to iTunes" screen.
             When this screen appears you can release the Home button.
         5. If necessary, open iTunes. You should see the following "recovery mode" alert:
         6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • HT4623 what do i do when the phone tells me to insert sim card, when there's a sim card in it already

    what do i do when the phone tells me to insert sim card, when there's a sim card in it already

    Hello there, DJ Makobi.
    The following Knowledge Base article provides some great steps for troubleshooting your issue:
    iPhone: Troubleshooting No SIM
    http://support.apple.com/kb/TS4148
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT201412 what do you do when your phone numbers no longer have the contact persons name just a number. Also names are missing from the address  book where contacts are.

    what do you do when your phone numbers no longer have the contact persons name just a number. Also names are missing from the address  book where contacts are.

    I, too, love everything about my phone. The other day I tried to crash my Z10 by running multiple apps and having videos running in the background. Do you think my Z10 showed any signs of slowing down? Nothing doing! It ran as smooth as silk. I'm very impressed.
    Cheers.
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • What can I do when your phone is lost in 13 days after u bought it?

    What can I do when my phone is lost after 13 days of purchase?

    What To Do If Your iDevice or Computer Is Lost Or Stolen
    iPhone, iPod Touch, and iPad
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
    Mac Computer
           Find My Mac can be used from Find My Phone at iCloud.com and via Find
           My Phone on your iDevice.
          The following is third-party anti-theft software:
               1.  STEM 2.1
               2.  MacPhoneHome 3.5
               3.  MacTrack 7.5.0
               4.  VUWER 1.7
               5.  Sneaky Bastar* 0.2.0
               6.  Undercover 5.1.1
               7.  LoJack for Laptops
               8. Hidden 2.0
               9. Prey 0.6.2

  • HT4137 what do i do when my phone won't let me update my software? it keeps saying an error occurred

    what to i do when my iphone wont let me update my software? it keeps saing an error occured.

    Can you give us more details about the error message, maybe an error number as well?
    Some of the error numbers and what you can do about it are mentioned in this article:
    Update and restore error messages on iPhone and iPod touch

  • What do I do when my phone tells me connect to iTunes to use push notifications

    What do I do when my iphone 4 tells me to connect to iTunes to use push notifications

    Hello Taylor_14,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: Understanding notifications
    http://support.apple.com/kb/HT3576
    Troubleshooting notifications
    Push notifications require an active Wi-Fi or cellular connection.
    Note: Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications. For more information, see Unable to use Apple Push Notification service (APNs).
    If you're not receiving notifications for a specific app, try these steps:
    Verify that the app supports notifications.
    After installing an app or restoring a backup to a different iOS device, open the app to begin receiving notifications. If the app requires entering or logging in to an account, you will need to do this before receiving notifications.
    Check Settings > Notification Center to ensure that the app is configured for notifications. If notifications do not appear in the Notification Center, verify that the Notification Center setting for the app is enabled.
    Best of luck,
    Mario

  • HT201263 what do i do when itunes seys it cant connect because my ipod is locked

    What do i do when itunes says it cant connect because my ipod is locked

    you have to put the iPod in recovery mode.... http://support.apple.com/kb/HT1808, then resotre the iPod... http://support.apple.com/kb/HT1414?viewlocale=en_US

  • TS1702 What do I do when my phone says "contact iTunes Store support to complete purchase"

    When I try and purchase something from the iTunes Store it tells me to contact iTunes Store support to complete transaction. What do I do?

    If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

  • HT4993 its sad that my phone Iphone 4 I have to reset every 3 to 7 weeks as it wont send pitchers n freeze up. been in to your stores as they just rest it an gives it back. What happen to replacement when a phone just store info or pitchers, they just res

    Its sad that your support at your store doesn't go be on than resetting a phone.I've loss more data n business info that makes it not worth having your phone at all. I still have to use my old LG phone just for work as I can't afford to lose anything.. Why is your Phone this way? Why does it wig out an the screen just goes blank an I have to rest it, losesing all that I was working on. the store wont replace it as I've had this problem sence day 3 having your phone???? Lost on what elce to do???

    Meg St._Clair wrote:
    Do you mean pictures? Or are you trying to do something with beverage serving vessels? If that latter, that could be your problem. You're not addressing Apple here. This is a user-to-user forum. Resetting a phone doesn't remove any information.
    Restore the phone as new, not from back up.

  • What do i do when my phone keeps restarting but wont fully turn back on

    my phone just shut off and i dont know what to do. it keeps restarting but it wont fully turn on.

    This is something where iPhone tools written by the jail break community could actually come in handy to self-fix your phone's issues.  The primary thing to realize though is that Apple may be able to help with the problem themselves.
    I don't personally jail break anymore, as I have no need to now, but I have experience with some of the tools out there.  If you are having this issue and your phone was jail broken, then you might want to deal with it yourself rather than taking it to Apple.  In many cases, it's totally solvable without too much trouble, and most likely you keep everything on it too.  Before I go into details on that solution, let me exhaust the Apple support logic.
    If your phone isn't jail broken, then Apple is going to be more cooperative in helping resolve this.  If it isn't under warranty anymore, then that is a possible coin-toss.  If it's not under warranty, but you purchased AppleCare+, then you might have a real good chance.  Either way, you might just take it into an Apple store (you can make a reservation ahead of time), then explain the problem to them and see what they do.  If it is under warranty and not jail broken, then they're absolutely going to find a way to make it right for you.
    So the final logic boils down to whether you don't have it under warranty and Apple won't help, or you have jail broken it, or you just feel brave and want to try fixing it on your own.  I'm not sure if I can mention specific tools here on the forum or not, but you should be able to easily google the tools which have Exit recovery, and Fix recovery as actions you can perform to try to fix the phone.  Both of these may require that you know how to put your phone into DFU (device firmware update) mode, which is another thing you can easily search for.  The tool I'm talking about may have a name that refers to a collapsible portable covering used in rain that may or may not happen to be some form of very small.  I think one should be able to catch the reference here without me totally naming that tool.
    I have used said tool myself in the past and it worked great on several occasions where my previous phones acted up.  Having said that, I think Apple would appreciate me reminding you that they do not condone the use of such programs or tools which they have not authorized.
    Good luck!

  • What do I do when my phone has "no service"? I already tried all of the tips on the apple website, and I contacted my carrier! Please Help!

    Hello,
    I have the iPhone 4 and I usually shut my phone off to get sleep at night. When I turned it back on it, the service bar never reappeared. My phone is basically my only means of communication with the rest of the world, so I would appreciate if I could have help rather quickly! Thanks

    Your carrier didn't mention that your iPhone's SIM card might be bad and needs to be replaced?
    Your carrier didn't try to reset your connection which requires the iPhone being off when doing so?
    And you restored your iPhone with iTunes as a new iPhone or not from the backup?

  • What does it mean when my phone shows a picture directing me to plug in to itunes after i did a software update?

    My phone said I had a new software update and I was hesitant to do it because last time I did it erased everything from my phone. Well, I did and once again its asking me to connect to Itunes as it did last time. What are the proper steps I am suppose to take?

    It means your phone is in recovery mode and you need to plug it into your computer running iTunes to restore it.

  • HT1695 what do I do when my phone says no wi-fi but the wi-fi in my house is on?

    Today when I got home my wi-fi didnt seem to connect like it always does so I tried to do it myself. When I did it took almost 15minutes to load and after that I gave up so I turned my whole iphone off. After that I tried to connect again but this time the whole icon said no wi-fi and wouldnt let me click on it. I then got onto my computer making sure the wi-fi was on but still no luck even after turning the wi-fi on anf off, so here I am waiting for your help!

    troubleshooting wifi   http://support.apple.com/kb/TS1398

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