HT201263 while update & restore error 1015

Hi,
while update & restore error 1015, please help me in this issue

1015 error: There are 4 possible causes of this error:
The activation server truly is unavailable. Rare, usually fixed within minutes.
Your antivirus or firewall or router's firewall is blocking access to
gs.apple.com on ports 80 and 443.
Your iPhone is jailbroken or otherwise hacked.
The computer you connected to during the restore/update was
used to hack/jailbreak some other iOS device, and its
network database was corrupted during the process.
(Thanks to Lawrence Finch for the wording in
https://discussions,apple.com/thread/4793244?start=90 )

Similar Messages

  • My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. Help

    My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.

    Hi there owain11,
    It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information. 
    Resolve iOS update and restore errors
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.
    -Griff W. 

  • I had erased all contents and settings of my iphone 3G,it had stucked on apple logo,I found that it needed to be restored,i tried to restore  but each time i try to restore,error 1015 occurs,I tried all solns in support page ?

    i had erased all contents and settings of my iphone 3G,it had stucked on apple logo,I found that it needed to be restored,i tried to restore  but each time i try to restore,error 1015 occurs,I tried all solns in support page ?

    punknotdead11 wrote:
    what if my iphone isn't  jailbroken/hacked?
    Then you will not get error 1015, the error will be some other number.
    http://support.apple.com/kb/TS3694#1015

  • TS3694 I forgot my passcode, then I decided to restore through Itune but it says iphone 3 could not be restored error 1015 occurred. what should I do?

    I forgot my passcode, then I decided to restore through Itune but it says iphone 3 could not be restored error 1015 occurred. what should I do?  

    Was the computer used to jailbreak a different iOS device? Are you trying to forcibly install a version of iOS other than the current version for your device? (4.2.1 for the 3G, 6.0.1 for the 4 and 4S, 6.0.2 for the 5).
    Those are the only other reasons you would get that error other than an extremely rare hardware failure.

  • TS3694 hola, quiero restaurar mi Iphone 3G y aparece un error que o me permite hacer el restore, error 1015 aparece y no veo como solucionarlo, alguien me puede orientar como solucionarlo!!

    hola, quiero restaurar mi Iphone 3G y aparece un error que o me permite hacer el restore, error 1015 aparece y no veo como solucionarlo, alguien me puede orientar como solucionarlo!!

    Ese error es un sintoma de que el telefono ha sido hackeado. Lo fue?

  • TS3694 try to restore my iphone and is telling me can not restore, error 1015. please me

    try to restore my iphone and is telling me can not restore, error 1015. please me

    jailbreak haiku
    Her iPhone 3Gis useless when jailbroken
    and she can't fix it.

  • TS3694 plz tell me about restoring error 1015

    plz tell me about restoring error 1015

    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    You will need to look else where for help if you are attempting to, or have jailbroken your device.

  • IOS4 update, restore error

    While updating my iphone 3G it asks for a restore... but it won't, says an unexpected error occurred, error code 9. Tried different usb cables, different macbooks, nothing works.. My phone won't work ..
    Anyone else have the same problem, even better, know how to fix this?

    I had about the same problems yesterday while updating to iOS4. My error was 0xE800006B: this iPhone could not be restored. Unknown error. NOT FUNNY when you see that on screen for the first time. Xcuuuuse me????. Another error seen in the process was 0xE8000065.
    After a 7 hours I did this (I must admit by then I also almost gave up on my phone) ;
    -shut of iPhone with top- and homebutton.
    -Open iTunes.
    -Connect iPhone to the cable and hold your home button pressed. It takes longer than useual but hold on!
    -Wait until you see the iTunes logo with usb wire on your phone.
    -Keep holding on to the home button!
    -Computer says that it has made connection to an iPhone that needs to be restored.
    -Follow instructions on computer and it will immediately start restoring your software and firmware. This takes a few minutes.
    -Hold on to homebutton until you see the Apple logo.
    -And be patient....again! iPhone will come to live in a few minutes!!!
    -After all this close iTunes (I downloaded a new version of iTunes) and open again and connect the phone. I believe I had to disconnect the usb cable once.
    -DON'T restore your old settings because the phone will get back in the same loop as before and give the same error again.
    -Setup as a new iPhone. (Unfortunately you will lose some dat in your phone such as text messages, foto's, music and notes. For example I had the Passwords App and lost a lot of important passwords.)
    -Now it will synchronize to the agenda's, adressbook, e-mail and all of your Apps you already had.
    -After lots of stressful hours I was back in business with my iPhone
    -Good luck! I hope this will work for others too!
    -I'm now going to make sure that Apple will hear of this.

  • OS 4.0 beta install failed. Can't restore (Error 1015)

    Well, I tried to install OS 4.0 on my development iPhone 3G. iTunes says my device is not provisioned for development (even though it is), and my phone is locked.
    So I tried booting the phone in recovery mode, and reinstalling "latest" from iTunes. Now iTunes gives me "error 1015", and my phone is bricked.
    Has anyone else had this issue? All I want is to be able to restore my phone!

    http://www.maclife.com/article/howtos/downgradeiphone_os_40_beta_back_iphone_os313
    This worked for me, hope this does for you guys.

  • HT201210 what is problem when itunes shows 'cannot restore error (1015)'

    what is problem when itunes shows  "cannot restore this iphonr ."error (1015)

    riveroak wrote:
    what is problem when itunes shows  "cannot restore this iphonr ."error (1015)
    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • TS1424 when i try restore my iphone 3G, 8GiG, i get an error message, " iphone could not be restored, error 1015"

    hello:
    i have an ATT sim card in the phone, then i get this error message, Error 1015

    I got the same error as well, and what people say to me is that error 1015 is most likely caused when you have your phone hacked/unlocked unauthorized in other words like jail breaking or trying to downgrade or upgrade with means OTHER THAN  or not through upgrading through itunes or however appple authorized procedure

  • HT201263 While updating Iphone 4 to latest on phone itself it got frozed and now apple sign is coming up after every 10-15 secs , even itunes is not able to detect phone, please help

    While updating Iphone 4 to latest on phone itself it got frozed and now apple sign is coming up after every 10-15 secs , even itunes is not able to detect phone, please help

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    But... if the Device has been Modified... this will Not necessarily work.

  • Error (-34) while update/restore iOS 5

    I have a completely stock normal iPod Touch 3rd gen that I updated to iOS 5 this morning. I have a backup from before the update and a backup from September but I'm having major issues.
    The update to iOS 5 seemed fine, but I got an interuption during update error at the end. I turned on my iPod and I have iOS 5 and I have ALL my apps and all my bookmarks and contacts and everything but the most important thing is missing -- music!
    Now whether I try todays backup or last months backup I get an Interuption and error (-34) every time. I can't get any of my music back, not all of it came from itunes and I've lot tons of music.
    Suggestions please, thanks!

    That is for an iPhone though.. does that matter? I use Android and only my iPod for music!
    I don't care to have iOS 5, I just want my music back
    edit* Ahh i see, might be because I only had 1GB left on update, that thread you linked to shows that might be the problem. I'm trying again now with 128kb convert checked and Praying it works!

  • IPad Syncing / Update / Restore errors...

    I was trying to update my iPad to the new iOS4 Software and it starts the search for the update and after a while the Plug > Earth icon appears. I have the newest version of iTunes and this is the second time it has happened. Last time this happened I brought it to the Apple store because every method I tried to restore it didn't work. The guy @ the store just plugged it into his laptop and boom, it was fixed with all my old info on it in about 2 minutes. Any reason why I try to update the software on my iPad it keeps basically bricking my iPad? Again, I have tried every method out there when it comes to restoring the iPad ... Hold both home+Power ...rinse and repeat, no luck. Any ideas?

    #9 is loss of USB connectivity, the other two are security software errors. Sounds like you may have third party security software that is not allowing iTunes to connect.

  • How to resolve this IOS 8.3 update/restore error : RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage

    Yesterday, I encountered failed update from IOS 8.2 to IOS 8.3 on my ipad mini (model:A1455). Have tried several attempts but still getting below error on the time update/recover was almost done, thus, stucking my device on recovery mode
    [18:12:45.0849] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0864] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0864] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0895] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0911] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0911] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0958] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0958] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0973] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:46.0036] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:46.0083] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 2
    [18:12:46.0192] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 2
    [18:12:46.0270] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 3
    [18:12:46.0348] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 5
    [18:12:46.0426] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 6
    [18:12:46.0504] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 8
    [18:12:46.0535] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 9
    [18:12:46.0629] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 10
    [18:12:46.0707] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 11
    [18:12:46.0785] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 13
    [18:12:46.0878] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 14
    [18:12:46.0956] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 16
    [18:12:47.0050] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 17
    [18:12:47.0128] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 19
    [18:12:47.0206] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 20
    [18:12:47.0221] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 22
    [18:12:47.0315] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 22
    [18:12:47.0393] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 23
    [18:12:47.0471] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 25
    [18:12:47.0549] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 26
    [18:12:47.0643] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 28
    [18:12:47.0721] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 29
    [18:12:47.0814] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 31
    [18:12:47.0892] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 32
    [18:12:47.0955] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 33
    [18:12:48.0033] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 35
    [18:12:48.0126] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 36
    [18:12:48.0204] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 38
    [18:12:48.0282] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 39
    [18:12:48.0360] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 41
    [18:12:48.0438] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 42
    [18:12:48.0516] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 44
    [18:12:48.0579] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 45
    [18:12:48.0594] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 47
    [18:12:48.0672] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 47
    [18:12:48.0688] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0688] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0703] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0781] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0797] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0797] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0813] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0906] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 48
    [18:12:48.0984] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 58
    [18:12:49.0015] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 67
    [18:12:49.0078] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 68
    [18:12:49.0140] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 75
    [18:12:49.0156] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 81
    [18:12:49.0234] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 81
    [18:12:49.0281] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 90
    [18:12:49.0296] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0296] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0296] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0312] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0327] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0421] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0483] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0515] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0530] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0546] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0546] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0561] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0577] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0593] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0608] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0639] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0655] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0671] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0686] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0702] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0717] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0733] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 96
    [18:12:49.0749] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0764] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0780] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0795] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0827] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0827] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0842] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0858] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0951] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 97
    [18:12:49.0983] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 98
    [18:12:50.0014] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0014] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0014] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0029] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0045] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:07.0439] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:07.0642] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:07.0845] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:08.0219] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:08.0297] amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: NO
    [18:13:08.0359] device returned CFError with code -1
    [18:13:08.0359] dumping CFError returned by restored:
    [18:13:08.0375] CFError domainXXXXXXXXXXXXXXXXXXXin code:-1 description:failed to update device firmware
    [18:13:08.0375] CFError domainXXXXXXXXXXXXXXXXXXXin code:-1 description:ramrod firmware update failed
    [18:13:08.0375] CFError domainXXXXXXXXXrorDomain code:1004 description:update_baseband: failed to perform next stage
    [18:13:08.0391] CFError domainXXXXXXXXXr code:48 description:Modem returned to download mode
    [18:13:08.0391] Sending acknowledgement that final status was received
    [18:13:11.0011] Restore completed, status:-1
    [18:13:11.0011] Failure Description:
    [18:13:11.0011] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1
    [18:13:11.0011]    Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)
    [18:13:11.0011]       Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)
    [18:13:11.0011]          Depth:3 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)
    [18:13:11.0011]             Depth:4 Error:The operation couldn’t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)
    [18:13:11.0011]                Depth:5 Error:The operation couldn’t be completed. (BBUpdater error 48 - Modem returned to download mode)

    If it has NEVER been jailbroke, here are some standard repair procedures:
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

Maybe you are looking for