HT201269 Backup from iCloud incomplete and passcode not recognised

I've just purchased an iPhone 5c, I have a message on the phone saying the restore from iCloud couldn't download some items and the phone now won't accept my pass code.  When restoring from iCloud via iTunes I also clicked on downloading the latest version at the same time which I'm beginning to suspect has caused the issue.  Can anyone advise how I can get in to my phone and also complete the restore?
Thanks.

Follow the article below to restore from an icloud back up:
http://support.apple.com/kb/ph12521
Hope this helps

Similar Messages

  • I just get a new iPhone 4s I will like to backup from iCloud but I can not cuz the lattes backup is wiv version 7.1.1

    I just get a new iPhone 4s I will like to backup from iCloud but I can not cuz the lattes backup is wiv version 7.1.1

    Huevomix wrote:
    I just get a new iPhone 4s I will like to backup from iCloud but I can not cuz the lattes backup is wiv version 7.1.1
    Update the iPhone 4s to iOS 7.1.1 and then Restore from your iCloud Backup.

  • TS1369 My computer (Win 7) recognises my ipod but when Itunes is automatically started the ipod is removed from "my Computer" and is not recognised in itunes, my device manager states he device is being "uninstalled by window" error 21, what is happpening

    My computer (Win 7) recognises my ipod but when Itunes is automatically started the ipod is removed from "my Computer" and is not recognised in itunes, my device manager states he device is being "uninstalled by window" error 21, what is happpening.

    Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
    What happens if you try to reset the device with it still connected to the PC?
    How to reset iPod
    Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
    Have you carefully worked through each and every single suggestion in this Apple support document?
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • Impossible to delete POP accounts from iCloud keychain and SMTP not working

    Hello,
    After an aborted Mavericks clean install, I reverted to Mountain Lion via Time Machine and started experimenting with iCloud Keychain on Mavericks using trashable Virtual Machines.
    I am hitting two serious problems with email accounts :
    1. I turned on iCloud keychain ONLY on my Mavericks test installs (not on my iOS device)
    2. First time I turned it on and used my usual AppleID, the test install retrieved all my email accounts (I have many of all types)
    3. I could not make password SMTPS work on any IMAP accounts, so I decided to delete ALL email accounts from my iCloud Keychain
    4. When you ask to delete an email account, it asks if you want to delete it from ALL your accounts, whoch is what I did (make a clean slate)
    5. Of all the accounts I have, I have two old disabled POP3 accounts. I deleted them as every other one (including FB, Twitter, LinkedIN, Exchange, ...)
    Every time I set up a new test install with iCloud keychain enabled, these two POP accounts continue to show up on the list.
    Every time I delete them again from ALL keychains they disappear, but anytime I launch Mail they come back, and if I delete them again, and then I add a new email account they come back.
    No way to delete them from ALL keychains
    And BTW user/password SMTP on SSL for IMAP accounts does not work for me. It fails all the times on my postfix server.
    So, my issues are :
    - iCloud keychains seems unstable with email accounts (probably with POP accounts only)
    - SMTP over SSL with user/password doesn't seem to work
    Anybody hit the issue ? For me is a severe showstopper for Mavericks and iCloud keychains
    Best
    Luca

    Restore it as new.  Why wouldn't you do that when purchasing a used device from another individual?

  • IPhone not connecting to the Internet during setup. This means I cannot backup from iCloud. Help!

    Hi,
    I was having some issues with my iPhone. I went to the apple store and was told that I was experiencing common software issues and that the best thing I could do is restore my phone to factory settings and then restore from iCloud.
    I successfully restore my phone to factory settings, however now I am trying to set up my phone, I cannot connect to wifi and as you know wifi is needed in order to restore backup from iCloud. I do not have an iTunes backup so iCloud is the only option for me.
    I am at a complete loss. Please can somebody help!

    It only has one Ethernet output and all the devices do connect to the Internet when the switch is out the equation they are hooked up directly through the modem.
    You have a simple cable modem that must connect to a router with 3-4 Ethernet ports, then you can connect an Ethernet switch to the router, or if the router has enough Ethernet ports, you can connect directly to the router.
    This could be an inexpensive wired only router and you could plug the Express into one of the ports to provide wireless for your network.
    Unfortunately, you really need an AirPort Extreme or similar product, since the AirPort Express cannot do what you need without another wired only router.
    Be sure to reset the modem and power it off for 10-15 minutes before you connect it to the new router.

  • HT4847 I have a new iphone and cannot delete the backup from icloud.  It says that it is in use.  I have read some of the other threads and it only seems to be haphazard solutions. Is there a definite way to fix this? I am not able to change icloud accoun

    I have a new iphone and cannot delete the backup from icloud.  It says that it is in use.  I have read some of the other threads and it only seems to be haphazard solutions. Is there a definite way to fix this? I am not able to change icloud accounts.

    Follow the steps in wjosten's post here: https://discussions.apple.com/message/13356770#13356770 (for Windows, substitute Outlook in step 2).

  • After moving from Canada to the US, getting a new iPhone 5C, and restoring my backup from iCloud, I can't update my apps. I get an error message that my account is not valid in the Canadian App store and I must change to the US store. How do I do that?

    After moving from Canada to the US, getting a new iPhone 5C, and restoring my backup from iCloud, I can't update my apps. I get an error message that my account is not valid in the Canadian App store and I must change to the US store. How do I do that?

    Change here:
    Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
    You must have a verified billing address & be located in the country whose store you are trying to use.

  • HT203756 How can I remove 'old' or 'incomplete' backups from iCloud?

    How can I remove 'old' or 'incomplete' backups from iCloud? 
    When I attempted, the iPhone 6+ message asked if I wanted to remove ALL of the backups... without giving me the option of selecting the specific one I wanted to remove.
    I had performed 'backups' of my old iPhone, but, when I tried to RESTORE to the REPLACEMENT iPhone, at least one of the iCloud backups shows 'incomplete'.  There was no 'error' on the original iPhone...when it 'failed' to complete the backup.
    Now, I would like to 'clear up' the 'storage' on the iCloud, but am unable to select specific ones. I can either keep all instances or shut off iCloud Backup which would, according to the message, remove/delete ALL of the BACKUPS.
    This shouldn't be this difficult.....

    I too wondered how you remove apps from iCloud.  Judging by the quantity of questions, comments, suggestions and replies (some rather rude) there is a clear need for Apple to make their literature a lot clearer.  The page describing what iCloud backs up refers to "app data" as an item which is backed up.  To the uniniated this might mean the app program but it seems not.  The app is "bought" via iTunes or the App Store and details of your purchase (free or otherwise) is held there separately on the server.
    It would be nice however to be able to remove the reference to junk I have downloaded and decided I don't want so that it doesn't appear on the purchased apps listing!  Apple please note this.
    It must be remembered that Apple products come pitifully supported by manuals "out of the box" on the assumption that it is so easy to use the product that no explanation is needed.  They forget that most buyers of Apple products (me included) don't know (and don't want to know) how they work, so when something is not obvious they are required to plough through Lord knows how many web pages of "knowledge base" material until they find an answer.
    All I can add is that it is worth spending time reading the multiitude of discussion threads before asking the question yet again...

  • HT4859 The guy at the verizon store programmed my phone before I got the chance to restore my apps, etc. from icloud- therefore i did not get to go through the setup assistant..  How do i get my apps and app data back on my phone w/o having to go through

    The guy at the verizon store programmed my phone before I got the chance to restore my apps, etc. from icloud- therefore i did not get to go through the setup assistant..  How do i get my apps and app data back on my phone w/o having to go through and re-

    To restore from an iCloud backup you have to erase the phone and start over.  To do this, go to Settings>General>Reset, tap Erase All Content and Settings, then go through the setup assistant again and when given the option, choose Restore from iCloud Backup.  There is no other way to do this.
    Be sure you phone is connected to wifi and your charger as this is likely to take some time to finish.

  • Hello, i purchased the movie Changeling and its shows in Itunes library but will not transfer to my Ipod. It has the Icloud icon showing in the top right hand corner and if i click on play it starts to download from Icloud again and it does this each time

    hello i purchased a movie recently and it shows in my Itunes library but will not transfer to my ipod. It has the Icloud icon in the top right hand corner of the cover and if i click on play it starts to download from Icloud again and it does this each time i wish to play it, the same now happens to all my purcased movies which of course uses additional ISP download allowance. Before the recent update and lay out of Itunes this didn't happen i just purchased a movie and downloaded it then synced it to my ipod and enjoyed it. But now this latest movie purchase will not download to my ipod. I have sent the problem to Itumes and if  there is answer i havent received it. Appreciate any advice
    regards john

    Hello hotsone,
    You may need to download a lower resolution version of the movie in order for it to sync to your iPod.
    iTunes: Sync purchased HD videos to iPod or iOS device
    http://support.apple.com/kb/TS4223
    Cheers,
    Allen

  • I did a backup from my 3G and want to get the backup now on my iPhone 4, but the backup from the old 3G is not shown as an option to configurate. How do I get the information on my new phone?

    I did a backup from my 3G and want to get the backup now on my iPhone 4, but the backup from the old 3G is not shown as an option to configurate. How do I get the information on my new phone?

    First, back up your old iphone manually:
    Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your phone without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your old phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the phone for the first time.
    About backups and what's saved: http://support.apple.com/kb/HT1766
    How to back up and restore: http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    After that, connect your new phone and let iTunes set it up. iTunes will detect the old 3G backup and ask you, if you want to use it to restore the info on your new iphone. If you agree, all settings and data will be present after the process is finished.
    This is also explained in this article: http://support.apple.com/kb/HT4137

  • How do i backup from iCloud (not the last)

    i have a new device and when i tried to backup from icloud i couldn't find the last backup.  the newest backup was blank when i plug the new device in, and i need the backup i did yesterday.  where can i find it?

    just to double check you did the back up and restore right take a look at the link http://support.apple.com/kb/HT4859

  • TS3297 Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine.  However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help pleas

    Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine.  However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help please?

    So it appears iCloud/iTunes Match isn't the issue - the error message would seem to be complaining about where the music is being downloaded to. So with this in mind:
    In iTunes select Preferences and select Advanced. The iTunes media folder should be set to /Users/<your account>/Music/iTunes/iTunes Music. <your account> would be whatever your user account is. If you see something else there I'd guessing it is a folder you don't have permission to write to.

  • Guys am using an iphone 5s that is sealed new, and i tried to restore my backup from my itunes and it was restored a wrong backup that doesnt belong to me and it contains an icloud account, and i want to delete this account. Any help please.

    Guys am using an iphone 5s that is sealed new, and i tried to restore my backup from my itunes and it was restored a wrong backup that doesnt belong to me and it contains an icloud account, and i want to delete this account. Any help please.

    This phone was new. And it was sealed from the box that was closed. And the backup was on my laptop. And this icloud account was saved by mistake on my laptop.

  • Trying to backup from icloud. Enter username and password - OK. Select backup date - OK. I'm then presented with an old username that of course doesn't match my password. Now what?

    Have a disabled iPad2 that's been wiped. Using current IOS system.  Trying to backup from icloud. Enter username and password - OK. Select backup date - OK. I'm then presented with an old username that of course doesn't match my password. Now what?

    Hi Bluehouse44,
    If you are having difficulty restoring your iPad from an iCloud backup you may want to use the steps in this article to try to get back on track -
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Thanks for using Apple Support Communities.
    Best,
    Brett L

Maybe you are looking for