HT201269 Backup process getting stuck
Trying to backup my new iPhone 5s from iCloud. Backup process is getting hung up at around 10% value.
Hi swkharwadkhar,
Thanks for using Apple Support Communities. This article has some steps you can take if you are unable to back up to iCloud:
iCloud: Troubleshooting creating backups
http://support.apple.com/kb/TS3992
If you're having trouble restoring from a backup, this article may help:
iCloud: Troubleshooting restore issues with iCloud Backup
http://support.apple.com/kb/ts4036
Cheers,
- Ari
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Message was edited by: tms2010
Message was edited by: tms2010
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[SOLVED] Duplicity getting 'stuck' when attempting to restart a backup
Hey all,
After a backup attempt failed partway through (first-time full backup) with this error:
AsyncScheduler: scheduling task for asynchronous execution
No handlers could be found for logger "paramiko.transport"
AsyncScheduler: a previously scheduled task has failed; propagating the result immediately
AsyncScheduler: task execution done (success: False)
Backend error detail: Traceback (most recent call last):
File "/usr/bin/duplicity", line 1391, in <module>
with_tempdir(main)
File "/usr/bin/duplicity", line 1384, in with_tempdir
fn()
File "/usr/bin/duplicity", line 1354, in main
full_backup(col_stats)
File "/usr/bin/duplicity", line 500, in full_backup
globals.backend)
File "/usr/bin/duplicity", line 399, in write_multivol
(tdp, dest_filename, vol_num)))
File "/usr/lib/python2.7/site-packages/duplicity/asyncscheduler.py", line 151, in schedule_task
return self.__run_asynchronously(fn, params)
File "/usr/lib/python2.7/site-packages/duplicity/asyncscheduler.py", line 215, in __run_asynchronously
with_lock(self.__cv, wait_for_and_register_launch)
File "/usr/lib/python2.7/site-packages/duplicity/dup_threading.py", line 100, in with_lock
return fn()
File "/usr/lib/python2.7/site-packages/duplicity/asyncscheduler.py", line 207, in wait_for_and_register_launch
check_pending_failure() # raise on fail
File "/usr/lib/python2.7/site-packages/duplicity/asyncscheduler.py", line 191, in check_pending_failure
self.__failed_waiter()
File "/usr/lib/python2.7/site-packages/duplicity/dup_threading.py", line 201, in caller
value = fn()
File "/usr/lib/python2.7/site-packages/duplicity/asyncscheduler.py", line 183, in <lambda>
(waiter, caller) = async_split(lambda: fn(*params))
File "/usr/bin/duplicity", line 398, in <lambda>
async_waiters.append(io_scheduler.schedule_task(lambda tdp, dest_filename, vol_num: put(tdp, dest_filename, vol_num),
File "/usr/bin/duplicity", line 296, in put
backend.put(tdp, dest_filename)
File "/usr/lib/python2.7/site-packages/duplicity/backends/sshbackend.py", line 191, in put
raise BackendException("sftp put of %s (as %s) failed: %s" % (source_path.name,remote_filename,e))
BackendException: sftp put of /tmp/duplicity-9_jssu-tempdir/mktemp-uqQRIn-42 (as duplicity-full.20120507T060530Z.vol41.difftar
.gpg) failed: Server connection dropped:
BackendException: sftp put of /tmp/duplicity-9_jssu-tempdir/mktemp-uqQRIn-42 (as duplicity-full.20120507T060530Z.vol41.difftar
.gpg) failed: Server connection dropped:
the process keeps getting stuck when I try to restart it. There's almost no CPU use and no useful error messages. Here's the output (the version and parameters are included) with -v debug:
Using archive dir: /root/.cache/duplicity/1498ef4c9557164d69523e5aec4c78ce [83/4524]
Using backup name: 1498ef4c9557164d69523e5aec4c78ce
Import of duplicity.backends.sshbackend Succeeded
Import of duplicity.backends.rsyncbackend Succeeded
Import of duplicity.backends.botobackend Succeeded
Import of duplicity.backends.webdavbackend Succeeded
Import of duplicity.backends.hsibackend Succeeded
Import of duplicity.backends.localbackend Succeeded
Import of duplicity.backends.ftpsbackend Succeeded
Import of duplicity.backends.giobackend Failed: No module named gio
Import of duplicity.backends.ftpbackend Succeeded
Import of duplicity.backends.cloudfilesbackend Succeeded
Import of duplicity.backends.u1backend Succeeded
Import of duplicity.backends.tahoebackend Succeeded
Import of duplicity.backends.imapbackend Succeeded
Import of duplicity.backends.gdocsbackend Succeeded
Main action: inc
================================================================================
duplicity 0.6.18 (February 29, 2012)
Args: /usr/bin/duplicity --use-agent -vdebug --encrypt-key YYYYYYYY --sign-key XXXXXXX --full-if-older-than 60D --exclude /mn
t/backup/bfd-training-data --exclude /mnt/backup/fsarchiver --exclude /mnt/backup/media --exclude /mnt/backup/usapparel --asyn
chronous-upload /mnt/backup scp://[email protected]//backups/homeserver
Linux homeserver 3.0.29-1-lts #1 SMP PREEMPT Mon Apr 23 09:41:11 CEST 2012 x86_64 AMD Sempron(tm) Processor 3400+
/usr/bin/python2 2.7.3 (default, Apr 24 2012, 00:00:54)
[GCC 4.7.0 20120414 (prerelease)]
================================================================================
Using temporary directory /tmp/duplicity-OjWCPd-tempdir
Registering (mkstemp) temporary file /tmp/duplicity-OjWCPd-tempdir/mkstemp-GZ2ieI-1
Temp has 490532864 available, backup will use approx 60293120.
Local and Remote metadata are synchronized, no sync needed.
41 files exist on backend
2 files exist in cache
Extracting backup chains from list of files: ['duplicity-full.20120507T060530Z.manifest.part', 'duplicity-full-signat[51/4524]
0507T060530Z.sigtar.part', 'duplicity-full.20120507T060530Z.vol1.difftar.gpg', 'duplicity-full.20120507T060530Z.vol2.difftar.g
pg', 'duplicity-full.20120507T060530Z.vol3.difftar.gpg', 'duplicity-full.20120507T060530Z.vol4.difftar.gpg', 'duplicity-full.2
0120507T060530Z.vol5.difftar.gpg', 'duplicity-full.20120507T060530Z.vol6.difftar.gpg', 'duplicity-full.20120507T060530Z.vol7.d
ifftar.gpg', 'duplicity-full.20120507T060530Z.vol8.difftar.gpg', 'duplicity-full.20120507T060530Z.vol9.difftar.gpg', 'duplicit
y-full.20120507T060530Z.vol10.difftar.gpg', 'duplicity-full.20120507T060530Z.vol11.difftar.gpg', 'duplicity-full.20120507T0605
30Z.vol12.difftar.gpg', 'duplicity-full.20120507T060530Z.vol13.difftar.gpg', 'duplicity-full.20120507T060530Z.vol14.difftar.gp
g', 'duplicity-full.20120507T060530Z.vol15.difftar.gpg', 'duplicity-full.20120507T060530Z.vol16.difftar.gpg', 'duplicity-full.
20120507T060530Z.vol17.difftar.gpg', 'duplicity-full.20120507T060530Z.vol18.difftar.gpg', 'duplicity-full.20120507T060530Z.vol
19.difftar.gpg', 'duplicity-full.20120507T060530Z.vol20.difftar.gpg', 'duplicity-full.20120507T060530Z.vol21.difftar.gpg', 'du
plicity-full.20120507T060530Z.vol22.difftar.gpg', 'duplicity-full.20120507T060530Z.vol23.difftar.gpg', 'duplicity-full.2012050
7T060530Z.vol24.difftar.gpg', 'duplicity-full.20120507T060530Z.vol25.difftar.gpg', 'duplicity-full.20120507T060530Z.vol26.diff
tar.gpg', 'duplicity-full.20120507T060530Z.vol27.difftar.gpg', 'duplicity-full.20120507T060530Z.vol28.difftar.gpg', 'duplicity
-full.20120507T060530Z.vol29.difftar.gpg', 'duplicity-full.20120507T060530Z.vol30.difftar.gpg', 'duplicity-full.20120507T06053
0Z.vol31.difftar.gpg', 'duplicity-full.20120507T060530Z.vol32.difftar.gpg', 'duplicity-full.20120507T060530Z.vol33.difftar.gpg
', 'duplicity-full.20120507T060530Z.vol34.difftar.gpg', 'duplicity-full.20120507T060530Z.vol35.difftar.gpg', 'duplicity-full.2
0120507T060530Z.vol36.difftar.gpg', 'duplicity-full.20120507T060530Z.vol37.difftar.gpg', 'duplicity-full.20120507T060530Z.vol3
8.difftar.gpg', 'duplicity-full.20120507T060530Z.vol39.difftar.gpg', 'duplicity-full.20120507T060530Z.vol40.difftar.gpg', 'dup
licity-full.20120507T060530Z.vol41.difftar.gpg']
File duplicity-full.20120507T060530Z.manifest.part is not part of a known set; creating new set
File duplicity-full-signatures.20120507T060530Z.sigtar.part is not part of a known set; creating new set
Ignoring file (rejected by backup set) 'duplicity-full-signatures.20120507T060530Z.sigtar.part'
File duplicity-full.20120507T060530Z.vol1.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol2.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol3.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol4.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol5.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol6.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol7.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol8.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol9.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol10.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol11.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol12.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol13.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol14.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol15.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol16.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol17.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol18.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol19.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol20.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol21.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol22.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol23.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol24.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol25.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol26.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol27.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol28.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol29.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol30.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol31.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol32.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol33.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol34.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol35.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol36.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol37.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol38.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol39.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol40.difftar.gpg is part of known set
File duplicity-full.20120507T060530Z.vol41.difftar.gpg is part of known set
Found backup chain [Sun May 6 23:05:30 2012]-[Sun May 6 23:05:30 2012]
Last full backup left a partial set, restarting.
Last full backup date: Sun May 6 23:05:30 2012
Collection Status
Connecting with backend: SftpBackend
Archive dir: /root/.cache/duplicity/1498ef4c9557164d69523e5aec4c78ce
Found 0 secondary backup chains.
Found primary backup chain with matching signature chain:
Chain start time: Sun May 6 23:05:30 2012
Chain end time: Sun May 6 23:05:30 2012
Number of contained backup sets: 1
Total number of contained volumes: 41
Type of backup set: Time: Num volumes:
Full Sun May 6 23:05:30 2012 41
No orphaned or incomplete backup sets found.
RESTART: Volumes 41 to 42 failed to upload before termination.
Restarting backup at volume 41.
Registering (mktemp) temporary file /tmp/duplicity-OjWCPd-tempdir/mktemp-Fx_YTQ-2
^CRemoving still remembered temporary file /tmp/duplicity-OjWCPd-tempdir/mktemp-Fx_YTQ-2
Removing still remembered temporary file /tmp/duplicity-OjWCPd-tempdir/mkstemp-GZ2ieI-1
INT intercepted...exiting.
Does anyone have some experience with this? It's a fairly good sized backup (well, for me at least) so I'd really hate to have to start over every time one fails!
Thanks,
Scott
Last edited by firecat53 (2012-05-08 18:23:19)Ok, solved-ish. There were actually 3 issues:
1. There's a problem in the 0.6.18 new python paraminko ssh internals that was preventing it from uploading more than about 1GB at a time, possibly because it's reusing the same ssh connection which some webhosts will kick off after a certain time or amount.
2. The --num-retries parameter wasn't being read by the ssh backend
3. There's a bug in some encryption validation code that had to be removed before a 'resume backup' operation would work correctly (it won't read the GPG encryption key correctly).
So I reverted to 0.6.17 and removed a previously applied patch from the code found here.
So far it seems to be working. The dev who answered me on Launchpad said that there's a memory leak with 0.6.17 so watch out when doing any backups over ~100GB or so.
Scott -
My backup gets stuck and won't finish?
I am trying to backup my old phone and my current computer, and both get "stuck" during the upload, even though I bought more storage.
This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup. Then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup. -
i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?
Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US -
Time Capsule gets stuck at "Preparing Backup..." every time.
This has been happening for about two months now. I was sure 10.5.5 would fix the problem, but it still occurs. My Time Capsule seems to not work any more - it gets stuck "Preparing Backup..." permanently. I have left it running for two days straight and it makes no visible progress. Any ideas? I don't even know where to start.
Jeffrey,
Consider these factors regarding an extended period of "Preparing...":
*Recent Crash or Other Major System Event* (Deep Traversal)
The reasons for this process are described in an article by George Schreyer. “During the preparation step it checks the FSEvents log for consistency. If it determines that something isn't quite right it has to rescan the whole disk. This can take quite awhile. A full rescan is always triggered by a crash, an unplanned shut down event or by booting from some other bootable disk between backups…. After a crash, Time Machine must scan the whole disk to determine what it has to do because it cannot trust the information that it left behind. Connected via an Ethernet connection, this phase would typically take 20 minutes on an older PowerBook. Being connected wirelessly stretches this phase out to over 3 hours.” [http://www.girr.org/mac_stuff/backups.html]
According to the following KB article it can sometimes take a very long time if Time Machine begins this “deep traversal” and has to compare data inventories. This may apply to your situation, particularly if many Gigs of data are involved. (http://support.apple.com/kb/TS1516)
*Software Updates*
Installing new software, upgrading existing software, or updating Mac OS X system software can created major changes in the structure of your directories. Time Machine will backup every file that has changed since the installation.
*Anti-Virus Software*
Running anti-virus software can interfere with the backup process. Either disable it altogether, or try the suggestion outlined here, “If you use third-party anti-virus scanning software and have issues, make sure your Time Machine back up folder (Backups.backupdb on the Time Machine disk) is excluded from virus scanning.” (http://support.apple.com/kb/TS1516)
*Stalled .inProgress Files:*
It may be that the previous backup attempt was ungracefully interrupted leaving remains that Time Machine can’t deal with.
Open your Time Machine drive.
Open the folder labeled “Backups,backupdb”.
Now open the folder containing backups of the computer in question.
Are there any “.inProgress” files there. Delete them.
(For Time Capsule Users)
Select the TC in the SideBar of the Finder window.
Click "Connect as...". Enter your TCs password.
Double click the blue folder that appears in the finder window. The sparsebundle should now be visible.
Double click the sparsebundle and then click “Skip” in the checksum message.
Once “Backup of (Users Computer)” mounts in the Sidebar, click on it and open the “.backupdb” folder. Now open the folder containing backups of the computer in question.
Are there any “.inProgress” files there. Delete them.
Unmount the sparsebundle, then unmount the TC, and try backing up again.
Let us know if any of the suggestions above helped. -
TM backups get stuck if Spotlight is enabled on the TM volume
Hi,
I habe a problem with time machine backups. The problems just appeared recently, I don't know why.
The backup gets stuck in the middle of the process (e.g. it stays at "backing up xx MB of zz MB) for hours, even days. In the logs I do not get any error messages, also the nice Time Machine Buddy widget does not give me any errors.
I tried everything. Nothing helps EXCEPT for one thing: If I turn off Spotlight indexing for the TM volume, everything works fine.
So this clearly is a problem with Spotlight interfering with TM.
Any clues what might be wrong?
Of course I tried resetting the spotlight index, deleting the index, turning it off and back on (in that case, Spotlight indexes the volumen forever end never stops). Nothing seems to help, except for turning it off completely.
I found similar posts to this in the forum, but none ever really presented a solution.
Any help appreciated!Are you running any virtualization software, such as Parallels or vmWare? If so, that may be the culprit. Exclude the vm file from Time Machine (per #10 in theFrequently Asked Questions *User Tip,* also at the top of this forum), and delete all backups of it, per #12 there.
If not, or if that doesn't help, you might be able to find the culprit via the +Activity Monitor+ app, in your Applications/Utilities folder. Examine the various processes associated with Spotlight (mds, mdworker, mdhelper). Select the process, then the Inspect icon in the toolbar (or +View > Inspect Process+ from the menubar), then the +Open Files and Ports+ tab.
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