HT201269 Best Buy started the setup assistant on my new iPhone 5 and now I can't make it sync with iTunes.  How can I reset and start over?

I bought an iPhone 5 at Best Buy, and they started the setup assistant process.  Now I can't go back and start over so I can sync my phone to my iTunes account.  I have an old iPhone 3GS and didn't use the iCloud.  I backed up to my computer.  And now I can't reset my iPhone 5 to sync to my iTunes.
Help.

I purchased a iPhone 5, and after completing a backup of my old iPhone 3GS, I in error selected Set Up as a New iPhone in the Setup Assistant.
I connected to iTunes and did a Restore iPhone, which set the iPhone5 back to factory defaults, and I was able to restart the Setup Assistant, and following the apple support instructions, restored from my 3GS backup and synced with my iTunes account.  The Restore kept my phone number intact.
I was worried that I would lose the setup of my phone number that was done in the store, but everything worked perfectly.

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