HT201269 Having trouble with ringtones that were previously paid for and now new ones as well on 4S upgrade

4S trouble with ringtones

Hi,
Thanks for your response. I did restore to new location, drive J, and chose "maintain folder structure". So, the catalog and a complete set of my photos was copied to the new external drive J. However, the catalog is still linked to the original set of my photos that are still on drive M. Any ideas?
JRD

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I don't understand what's happening with my Music. All the songs that I purchased, that were previously on my phone, now show up a Cloud next to them, but I can't play them. If I touch the Cloud, it turns into a red square but never downloads.

I don't understand what's happening with my Music. All the songs that I purchased, that were previously on my phone, now show up with a Cloud next to them, but I can't play them. If I touch the Cloud, it turns into a red square, acts like it's downloading (which I can see happening in iTunes), but never downloads. The Cloud just stays there.
I've sync'd my phone, I've turned it to "show all music" in Settings, I've drag and dropped the songs/albums onto my phone again. I feel like I've tried everything I've seen recommended, but nothing works.
I've purchased a lot of music from iTunes. It should be there. What's going on?
P.S. Same thing happening with my purchased books. Ugh.

Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.

I am having trouble with songs that will not play completely through.

I am having trouble with songs that will not finish playback. The songs play about 75% of the way and then stop mid-song. This is true for my PC and songs transferred to my iPod. I have redownloaded (and repaid) for one song to see if that helps, which it did. But that can become expensive as I am starting to find an increasing amount of songs that are haaving this problem.

Take it to a genius bar. It's probably something with the magnets.

I'm having trouble with my computer, I boot it up and within a few minutes it freezes and I have to restart it, I tried updating it to the latest mavericks but it won't finish the installation it's stuck at the end, what can I do to fix this?

As stated I'm having trouble with my computer, I boot it up and within a few minutes it freezes and I have to restart it, I tried updating it to the latest mavericks but it won't finish the installation it's stuck at the end, what can I do to fix this? I need it for homework tonight.

Crowntheme,
you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it still freeze after a few minutes?

HT1206 my mom somehow ended up with totally different iTunes accounts, based on an old (dead) email address and a newer one as well. She's bought a lot of music on both accounts over time... is there some way to merge the old account into her newer one?

my mom somehow ended up with two totally different iTunes accounts, based on an old (dead) email address and a newer one as well. She's bought a lot of music on both accounts over time... is there some way to merge the old account into her newer one?

No. If one of those accounts is inaccessible, click here and request assistance.
(82012)

I'm having trouble with something that redirects Google search results when I use Firefox on my PC. It's called the 'going on earth' virus. Do you have a fix that could rectify the vulnerability in your software?

I'm having trouble with a virus or something which affects Google search results when I use Firefox on my PC ...
When I search a topic gives me pages of links as normal, but when I click on a link, the page is hijacked to a site called 'www.goingonearth.com' ...
I've done a separate search and found that other users are affected, but there doesn't seem to be a clear-cut solution ... (Norton, McAfee and Kaspersky don't seem to be able to detect/fix it).
I'd like to continue using the Firefox/Google combination (nb: the hijack virus also affects IE but not Safari) - do you have a patch/fix that could rectify the vulnerability in your software?
thanks

''' "... vulnerability in your software?" ''' 
And it affects IE, too? Ya probably picked up some malware and you blame it on Firefox.
Install, update, and run these programs in this order. They are listed in order of efficacy. '''''(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)''''' These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. 
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] 
SuperAntispyware - [http://www.superantispyware.com/] 
AdAware - [http://www.lavasoftusa.com/software/adaware/] 
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] 
Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx] 
Also, if you have a search engine re-direct problem, see this: 
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: 
[http://www.spywarewarrior.com/index.php] 
[http://forum.aumha.org/] 
[http://www.spywareinfoforum.com/] 
[http://bleepingcomputer.com]

We are currently having troubles with our iTunes. Playing different songs and randomly it changes the name of the song to pink time after time. We could go through 5 songs before it will change the next one to song title time after time and artist pink

Hi I am having trouble with iTunes! Randomly when I click on a song in iTunes it changes the song title to time after time and the artist is pink.
I could click on 4 songs and they will be normal but then the 5th one will change the info to time after time.
I haven't done anything different or new, it started doing it all of a sudden, well that I have noticed anyway. Please help.

Hello Schimi. The Time Capsule is a kind of product that offer you two possibility:
- To use the TC as a router or as an external HD.
The difference between WPA and WPA 2 are:
- They are two kinds of internet connection.
WPA uses dynamic key encryption , which means that the key is constantly changing and makes the invasion of a wireless network more difficult than WEP . WPA is considered one of the highest levels of wireless security for your network and is recommended if your devices support this kind of encryption . Newer routers offer WPA2 security . WPA2 is compatible with WPA , but offers higher security level . In fact, it meets the high standards of many government agencies . If the router and computer support WPA2 , this should be your choice.
If you need any help or if you find some difficult setting up it you can contact Apple Support.
I am sure that they can help you with that.
I am sory for the delay. I holpe that you solve your issue.

I am having trouble with syncing my iPhone to another computer and I can't change the settings on the other computer to 'manually manage.....' because the computer is not working!

I am having trouble with syncing my iPhone to another computer because the computer that my iPhone is currently synced with is not working

You can sync/manually mange iphone with one and only one computer. If you sync/manually mange to anther, then it will erase the current content and replace with content from the new computer.
What "trouble" are you having?

I'm having trouble downloading music that i had purchased already and i cannot sync them back to my i pod

like i said im having trouble downloading music that i had purchaced from my i pod and i cannot resync it back to my ipod from itunes b/c when ever i go into my i tunes since ive shared it with the rest of my family only my mom's and dad's music show up not mine

You must have a minimum of OS X Snow Leopard 10.6.8 installed on your Mac to have the Mac App Store. The Quick Links are on the Featured pane.

My Macbook with 10.6.8 is having trouble with certain applications- Word will not open, and text edit or pdf will not print.

My Macbook (13 inch 2008) running OS 10.6.8 is having trouble with some applications. Word will not even open. I cannot print from text edit or Preview or Adobe. Excel sometimes opens but very slow. What could be wrong? I have repaired permissions, used an antivirus program, deleted some old MS fonts, and still no change. I have 1 G RAM and there seems to be plenty available and I have 50 G of hard drive space empty.

Well, first 1gb of Ram is not plenty. It's the absolute bare minimum just to run OS X 10.6.8. The MS Office applications are ram hogs also. I would recommend three things.
1. Get more ram.
2. Reinstall and update your MS Office applications.
3. Reinstall Snow Leopard.
If you're not familiar with Activity Monitor you might have a look at this link and you'll be able to judge your ram situation a little better.
http://support.apple.com/kb/PH5149

Several years ago, I purchased hundreds of dollars worth of music. Subsequently, the computer I used was stolen and I now have an IPOD Nano. Isn't there a way for me to access that music I paid for and download it to the new Ipod.

This is a question. As I previously stated, I purchased hundreds of dollars of music for my original IPOD. It and the computer onto which I downloaded the music have been (for lack of a better term) mislocated or destroyed. I know own an IPOD Nano. Isn't there a way for me to retrieve the music I purchased to download onto the new IPOD. It seems to me that since I paid for it, Itunes should have a record of it and I should still be allowed to access it for a download.

If you are living in the US and using iTunes 10.3 or later you can use the iCloud beta program to redownload your purchases. See this article for more details.
http://support.apple.com/kb/ht2519
B-rock

I'm having troubles with italics that come from nowhere

I am going to paste the code in--don't know if any of you will be willing to wade through it or not. Line 52 is Don't put hands inside of Container. That is supposed to be in italics, a different color. But everything after that appears in italics also. I have tried removing that code, but all I get is the loss of color. Everything past that point is still in italics. I will also paste in the temporary address where it can be viewed. Any help is greatly appreciated. Oh, and the italics don't show up in the Dreamweaver in terface. Odd. Here is the code:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Disposal Instructions</title>
<style type="text/css">

</style></head>
<body>
<table width="900" border="0" cellpadding="0" align="center">
<tr>
 <th scope="col"><img src="images/logo_round.gif" width="208" height="205" alt="logo" longdesc="http://logo" /></th>
 <th scope="col"><img src="images/SANE.jpg" width="247" height="115" alt="sane" longdesc="http://sane" />
 
 Disposal Instructions</th>
 <th scope="col"><img src="images/logo_round.gif" width="208" height="205" alt="logo" longdesc="http://logo" /></th>
</tr>
</table>
 
Disposal 
of Used Syringes

Even though you do not have to turn in used syringes in order to get new, free syringes from SANE, we advocate for and ask participants to return their used syringes to SANE so we may get rid of them safely1. SANE will provide you with official biohazard waste containers (also known as sharps2) to put your used syringes in and/or give you written instructions on how to make your own sharps container3. These instructions tell how to handle used syringes safely (so you don’t get stuck) as well as tell you what to do if you get stuck with a needle (called an accidental needle-stick injury4). If you want to get rid of your used syringes on your own, we will give you a list of places where you can get rid of your used syringes for free 5. Also, if you see syringes in public places, call us & we will come out and get them in a safe manner and 6 dispose of them safely. 
A few do’s & don’ts for safer handling of used syringes:
<ul>
<li> Do NOT RECAP syringes – yours or anyone else’s.</li>
</ul>
Place used syringe and cap in sharps container. Recapping syringes can increase your risk of getting stuck by a syringe.
<ul>
<li> Always wear gloves (latex or others that allow you to move your fingers easily) when handling used syringes.</li>
</ul>
<ul>
<li>Always use tongs to pick up used syringes.</li>
</ul>
 
<ul>
<li>Do NOT put anything other than syringes and caps into the sharps container – no cigarette butts, bloodied wipes, plastic bags, etc.- ONLY used syringes & caps (other materials in sharps containers jam the disposal machines, which then costs a lot of money to repair).</li>
</ul>
<ul>
<li>Do not overfill containers</li>
</ul>
<li>To reduce needle-stick injuries, do not jam or push with hands or force syringes into containers. Do not put hands or fingers inside container.</li>
<ul>
Return full containers to SANE <li>You can call us to pick them up (phone numbers are in Footnote 4) or get rid of them yourself by taking them to the County site in your area that accepts syringes and sharps containers. For places in Sacramento County see Footnote 5 below (we will be adding sites in other nearby counties soon).</li>
At the end of the Footnotes section is a list of California laws and policies related to syringe possession6. The list was put together by the Harm Reduction Coalition (HRC - see Links) and is written in legal language (legalese). If you would like to know what the laws and policies mean, go to {click here}. SANE gives you a copy of the laws & policies with each sharps container or whenever you ask.
>As always, please call us if you have any questions or comments or give us your feedback on the Tell Us What You Think link on SANE’s home page< 
Stay safer with SANE.
<ul>
<li>Footnotes 
 1 Used syringes can carry infected blood from one person to another. Removing used, possibly-infected syringes from circulation in the community is one of the ways SEPs slow the spread of infectious diseases, particularly HIV & HCV. 
 2 We have sharps containers in the following sizes: 8-gal; 2½-gal; ¼-quart, and FitPaks (FitPaks hold about 10 syringes). </li>
3 Homemade disposal containers 
 To make your own “sharps” container:</li>
<li>Use puncture proof containers, e.g. hard plastic, liquid laundry detergent bottles, coffee cans, etc. (2-liter soda bottles are not hard enough – syringes can poke through them; glass can break).</li>
</ul>
<ul>
<li>Use containers with a small opening on top and a cap or lid (a lid that screws on is best) to prevent spills.</li>
</ul>
 
<ul>
<li>If possible, write on the container: Biohazardous medical waste or sharps container and/or Danger. Any or all of these words will do.</li>
</ul>
<ul>
<li>When the sharps is full, tape the lid closed.</li>
</ul>
 
4 If you get stuck with a needle 
(accidental needle-stick injury):
<ul>
<li>Squeeze the site where the needle point went into the skin – try to make it bleed</li>
</ul>
<ul>
<li>Let the blood run out of the opening for a few seconds</li>
</ul>
 
<ul>
<li>Clean the opening with rubbing alcohol or hydrogen peroxide. You can buy both of these at the local grocery store or drug store; they only cost a few dollars.</li>
</ul>
<ul>
<li>If you think the syringe that poked you may have been used by someone with a disease or infection, call anyone at SANE. </li>
</ul>
(916) 397-2434 968-2563 968-1387 869-9335
5 Sacramento County disposal sites: 
North Area Transfer Station Sacto. Recycling & Transfer Station 
4450 Roseville Road 8491 Fruitridge Road 
Tuesday, Thursday, Saturday, Friday & Saturday
Sunday 
8:30 am - 4 pm 8 am – 5 pm 
(We will be adding sites for other counties soon). 
6 HRC’s list of Calif. Laws & policies 
Needles and syringes in sharps containers are not considered paraphernalia. Section 11364 (b) of the California Health and Safety Code states that hypodermic needles or syringes stored in a container that “meets state and federal standards for disposal of sharps waste” shall not be classified as drug paraphernalia. 
California law permits authorized needle exchange programs and exempts program workers from paraphernalia charges. Needle exchange programs that distribute sterile syringes to injection drug users may be locally authorized pursuant to H&S Code 12134.9. California law exempts needle exchange personnel from prosecution for furnishing drug paraphernalia under H&S Code Section 11364.7. 
California permits over-the-counter sales of up to 10 syringes. Pursuant to local authorization of (Business & Professions Code 4145 (2)(c)), adults may obtain up to ten syringes from a pharmacy or physician without a prescription. 
California law permits possession of up to 10 syringes for personal use from an authorized source. H&S Code Section 11364 (c) applies if syringes are acquired from an authorized source, such as a pharmacy or syringe exchange program. 
Drug residue in a syringe is not sufficient evidence to prove drug possession. Police should be aware that pursuant to a CA Supreme Court ruling, an individual shall not be convicted of possession of a controlled substance based solely on drug residue in a used syringe. 
For more information about these statutes, go to <a href="http://syringeaccess.com">http://syringeaccess.com</a> 
 <img src="images/logo_round.gif" width="208" height="205" alt="logo" longdesc="http://logo" /> 
Stay safer with SANE.</ul>
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 <td width="159" height="119" align="right" valign="bottom"><img src="images/logo.gif" width="84" height="74" alt="logo" longdesc="http://logo" /><a href="home.html">HOME</a></td>
</tr>
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</body>
</html>
Here is the link:
http://digitalzenphotography.com/Disposal%20Instructions.html
Thanks!

Comic Sans: the favored font of middle-school breakup letters and silly greeting cards is NOT content appropriate.
You should switch to a more traditional font-family for this project.
Comic Sans
http://www.codinghorror.com/blog/2005/06/comic-sans-the-font-of-the-gods.html
Web Safe Fonts
http://www.ampsoft.net/webdesign-l/WindowsMacFonts.html
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb

Hi! I'm from Brazil and I'm having troubles with subtitles. Watching movies from iTunes and Netflix, the subtitles shows yellow, too small and into gray boxes! I'm having this kind of trouble with my iPad also.

Watching movies from iTunes and Netflix, the subtitles shows yellow, too small and into gray boxes! I'm having this kind of trouble with my iPad also.

Solution found.
I am a Vodafone customer and installed the Vodafone app which asks you to turn off wifi connection on installation as it needs to communicate with their servers over 3G.
After restoring the iPad via iTunes this is the only app that I did nor re-install and seems to be too much of coincidence that while in full screen view watching films my wifi is switched off and 3G data connection is established 10 - 15 minutes into a fiilm and my data allowance gets eaten up!
I would also get push notifications from Vodafone saying "my daily data usage was almost used" with this app installed.
Have tested and on 3rd time watching sky go still wifi is on after 30 mins.
DO NOT INSTALL VODAFONE APP FROM THE APP STORE.

HT4009 I downloaded a game on my Iphone called shopping story from storm8 and purchased coins with diamonds that were not intended for it. How can I reverse it?

Hi, I purchases an app on my Iphone, called fashion story, by STORM8. My Storm id is purrrrfection and I'm at level 19. I made an accidental purchase of 100,000 coins for 100 diamonds and and I also accidentally purchased ankle bracelet for around 25000 coins or 50000 coins, don't really remember. How can I reverse it?

If you want to return your iPhone, you must do so through whoever you purchased the iPhone from. If that was someone other than an Apple Store, either online or physical, then that dealer's return policies will apply; Apple will have nothing to say about it. You may have to talk to Sprint in regards to your contract with them. I believe you have 30 days to return your phone and cancel your contract, but I'm not certain about Sprint.
iTunes works fine under Windows on many, many systems, including Acer. Perhaps if you'll post details here, someone can help you sort things out. The thread you refer discusses an earlier version of iTunes and probably no longer applies even if that were the problem on your system, though I cannot say with certainty. Note that if you are running Windows 7 Starter on your netbook, that version is reported to have problems with a lot of software, not just iTunes. Many people have installed and run iTunes quite successfully, though.
they claim iTunes is a whole seperate brand from Apple computers they know nothing about
I don't know who you talked to, but either there was a misunderstanding - the statement would apply perhaps to the iTunes Store, but not to iTunes as a program - or that person was an idiot. iTunes, the program, is most definitely an Apple product and should be supported fully by the Apple Store technical staff.
Regards.

Having trouble with sound when streaming videos on Netflix and Hulu

When I watch videos on Hulu or Netflix my audio is very bad (as well as my video). It stops and starts and has a horrible robotic background sound, like a speaker is blown (though I know that's not the case because the sound is the same through my TV when connected via HDMI cord). My audio and video files are all up to date... What can I do??

HI @MKC2287
Thank you for your response.
To try and rule out hardware as the issue here is a link to Testing for Hardware Failures (Windows 7)
Have you checked for viruses and malware? Malicious Software Removal Tool
You can try this step to try and find and repair corrupt files.
Go to the command prompt and right click and run as administrator
Type sfc /scannow and press enter.
You mentioned that it is generating a lot of heat so here is a link to Reducing heat inside the PC to prevent overheating
If the issue remains, you can try installing the original driver using the recovery manager
Using Recovery Manager to Restore Software and Drivers (Windows 7)
The next suggestion would be to do a full recovery back to factory.
Performing an HP system recovery (Windows 7)
During the recovery there is an option to backup your personal files to prevent data loss. If you have not done one recently I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Once this step has been completed, please run the HP support assistant to obtain any HP updates.
As you stated you are out of warrant and will not be contacting HP support for assistance you may wish to consider this option. Smartfriend Your 24/7 solution for technology problems
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HT201269 Having trouble with ringtones that were previously paid for and now new ones as well on 4S upgrade

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