HT201269 Hello in trying to restore from backup to my new phone I'm receiving a 'restore failed' message which I can't get rid off to start again. Any ideas please?

Hello in trying to restore from backup to my new phone I'm receiving a 'restore failed' message which I can't get rid off to start again. Any ideas please?

Hi there HotFerrari,
It sounds like you are unable to restore your device from a backup you have in iTunes. I recommend the troubleshooting from the article named:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Thank you for using Apple Support Communities.
Cheers,
Sterling

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Check to be sure the the "new" phone isn't running an older version of iOS than the old phone was when you made the backup. If it is, you will need to update the iOS first (you can't restore a backup that was made from a device running a newer version of iOS than the device you are restoring to).

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Thanks for responding but the link seems to be relevant to Windows. Is there a similar method for Android phones?

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How can I restore from iCloud on my new phone if I didn't do it on the intial setup process?

You can't merge the backups, you'll have to delete the backup of your old phone. If it says it's currently in use when you try, that will normally clear up on its own but may take 3-5 days to do so. Give it a few days and try deleting the old backup again.
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HTH

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Hi kattaylor49!
I hope you are enjoying your new phone! Here are the steps to restore your content:http://bit.ly/1z5kb40.
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport

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HT201269 Hello in trying to restore from backup to my new phone I'm receiving a 'restore failed' message which I can't get rid off to start again. Any ideas please?

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