HT201269 HELP! My touch screen broke/froze. I am getting a new phone replacement (5) tomorrow and I was told to back everying from my phone onto itunes on my computer. One big problem, I can't unlock the phone to get the backup process started. Any su
How can I unock my phone when the touch screen is broke/frozen? I have a replacement phone coming tomorrow and need to back-up to itunes. The phone is a 5.
All help is most appreciated.
If the device has been regularly backed up and synced with iTunes, simply connect it to the computer and do a backup via iTunes.
If it has not been backed up regularly (or never backed up) there is no way to force a backup without a functioning screen.
Similar Messages
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My ipod will not sync fom library to ipod. The sync option is not hilighted. What do I do now?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Do you have any Restrictions (Settings>General>Restrictions) set that would prevent syncing those songs? -
"iTunes couldn't connect to this iPad. Can't establish a secure connection to the device."
Hello anyone this might concern,
I'm having a problem with my week-old iPad 3 WiFi + 4G (although not 4G in Sweden, but anyway). When I yesterday (19th of June 2012) tried to hook my iPad to my mid 2011 iMac 27" wanting to synchronize it, I got a warning message that I've never seen before and not being known on the interwebs when searching for it.
Translated from Swedish it says: "iTunes couldn't connect to this iPad. Can't establish a secure connection with the device". No error code or anything. Just a window saying this and an OK button. Wierd I thought, tried to search for it and got hits that were similar but not in my opinion the same problem at all. Some people had problems a couple of years ago giving the similar error message, that had to do with the date and time not being the same on the iDevice as the computer hooking it up to. I checked my settings but everything checks out all right.
After a couple of tries of restarting both the iPad and the iMac, reinstalling iTunes etc etc I tried to connect my iPhone 4S. That went just fine, without a hitch. I was able to synchronize it, do whatever. So I took out my MBA 13" late 2010, connected the iPad to it and started iTunes - voilá it worked just fine! But still, the issue remains on the iMac today. I can't for the love of Steve understand what the problem is.
So, anyone out there sitting on an awesome fix?
Thanks,
JacobOK!
So I myself had this issue and have solved the issue. Let me recap:
1: Purchased a 13" Mac Book Pro
2:Already owned an Ipad that was syned with the PC I was previously using
3: When I connected my Ipad to the brand new Mac and opened Itunes was told (paraphrase) "Itunes can not connect to your Ipad...can not find secure connection
4: Called a multitude of Apple customer service folks who were really nice but couldn't help
1) I tried different ports
2) various apple connectors were used (not technical word but you know the cord that you use to connect your iPad to your cable with the usb)
3) and on and on.....and no the date and time thing mentioned on many forums didn't work
4) was able to sync photos through iPhoto with no issues
So what solved it:
1) Back up your iPad to iCloud (make sure it fully completes)
2) Go to General~Reset~Erase All Content and Settings
3) When iPad restores it will eventually get to a promp "restore from iCloud" say yes
4) At this point you are home sweet home...connect to itunes and Walla!
I also discovered how to sync Google calendars (if you have multiple like me) and google contacts to address. Holler at me if you need those too...don't waste your entire day like me. Peace Out!! -
My PC Windows 7 hard drive crashed. I have a new hard drive. But i lost all my CD's that i had burned onto iTunes. They are all still on my iPhone 4s, but when i sync, only the purchased songs will import. Is there anyway to retrieve them? Thanks!
Restore your library from your most recent backup (you do keep regular backups, I hope). If the hard drive is in any way salvageable it may be possible to mount it in an external enclosure, connect it to your PC, and retrieve data from it even if it is not functioning as a primary OS drive (if you don't have the kit necessary to do this, your local PC repair shop may be able to help). Failing that, you can always recreate your library by re-importing your CDs.
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Can't unlock my phone using the touch screen on my LG Cosmos Touch
Hi,
I can't unlock my phone using the touch screen on my LG Cosmos Touch. Which means I can't access the calender, recent calls, and the other features on the phone. The only thing I can do is slide the phone when I need to answer a call or send a text. I'm not sure what the problem is. I also don't want to pull the battery out and re insert it because I think if I do that, my phone will lock up permanently. Will someone help me please?
Thanks,
MackenzieHi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
-Griff W. -
hi ihave the sprint iphone i bought it on ebay but i will use it at turkey i need the unlocked phone how can i unlocked this phone i am not living in usa
Return the phone to the seller for a refund and buy a phone that is already unlocked or will work in Turkey
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I tried adding mobile accessibility and now i can't unlock my phone. Can anyone help?
I tried adding mobile accessibility and now i can't unlock my phone. Can anyone help?
From
http://www.windowsphone.com/en-GB/how-to/wp8/basics/accessibility-on-my-phone
Tap Restart phone.
After your has phone restarted, a message about the lock screen will be read aloud. Tap the lock screen at any time to hear the time, date and notifications read aloud. To unlock your phone, flick the screen up. (If you have a password, tap any number key to hear that number read aloud, then double-tap to enter the number as part of your password.)
If this is the first time you've turned on Mobile Accessibility, you'll be presented with a training session to help you quickly learn how to use it. (You can return to the training at any time by triple-tapping the screen to access the Quick Menu, then selecting Support > Touch Training.) Otherwise, the Mobile Accessibility home screen will load.
Worse case a hard reset will clear it (you will of course erase the phone)
http://support.verizonwireless.com/support/devices/knowledge_base.html/66350/ -
My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
<Edited by Host>xinyi93 wrote:
My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
Yes, the iPhone 5S is a global phone. However, Sprint will only unlock phones for use on GSM networks outside of the U.S. In the U.S., that phone can only be used on Sprint's network. -
HT4993 Hi.My phone is iphone 5s sprint.I can not unlock this phone.How is unlock .Please help me.
Hi.my phone is iphone 5s sprint .I can not unlock this phone .please help me .I waiting from your answer.
Unlock?
You forgot the passcode? Restore the iphone.
Carrier unlock? ONLY Sprint cna unlock it and they will only do so for foreign carriers. Contact them and see if you qualify.
Something else? Please explain -
Can't unlock my phone using the correct password
I can't unlock my phone and I'm using the correct password. I'm at my final attempt to enter the password or ALL of my personal information will be lost!! I just got off of the phone with customer service and was told basically I'm going to lose all my business contacts & personal notes that I entered this morning during my morning meeting and that it's my fault because I didn't back it up!!! How the heck can I back up my device while during my company meeting?? I'm the owner and I have many notes and etc on my device that I put there this morning!!! Now I lose money because I can't get my information. I'm so ticked off right now!!! Customer service wasn't helpful at all...he just blamed me for my problem!! Never mind the fact that the darn phone keeps turning itself on and off randomly!
i went through that exact experience and what saved me was entering the password, which i knew, on my laptop with the BB connected
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My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
SN:F2*****FDR
<Edited by Host>See the response in your other thread:
https://discussions.apple.com/message/24641427#24641427 -
How can i unlock my phone when i forgot the password
How can i unlock my phone if i forgot the password?
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
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I bourgh the iphone 4 in apple store UK. When I buy they said its already unlock. I came to my country and try to use diffrent SIM card but its saying 'No Services'. How can I unlock my phone Please? If anyone know UK tec support email ID please let me know????
ThanksThe ONLY source of unlocked iPhones in UK is Apple retail Stores ( Apple owned )
all others will be locked to a carrier (did you buy from carphonewarehouse )
Only the carrier who locked it can unlock the iPhone
Apple do NOT unlock iPhones
If you purchased from Apple (the Apple ) then contact the store
if not it is locked to a carrier
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one -
Just updated to itunes 12.1.0.71 - big problem - can no longer access the legacy "Get Info" where you could change multiple files, easily add artwork, add album name for TV show, and much more. In previous iTunes 12 you'd right click and hold shift key and be able to get to it. Anyone figured this out?
The "legacy" metadata editors, for which there was a "back door" in iTunes 12.0, have gone from 12.1. However, the revised editors in 12.1 provide access to (almost) all the metadata elements that were available in iTunes 11, albeit in a different layout and with some additional constraints based on media kind. Some users have / will have an issue with the statement that "Get Info has been completely redesigned in iTunes 12 to focus your attention only on what’s necessary for the selected item" since that removes some metadata elements that people may have been using in creative ways. iTunes 12.1 basically gives you access to the fields that Apple think are necessary ... . Some of the things that have been excluded by this rule:
track and disc number fields for video media kinds
show and episode fields for music
description tab for audiobooks made up of more than one file
Obviously the first two examples can be regarded as "overloading" the metadata elements - i.e., using them in ways that the designers didn't intend - but given that some users do find valid cases for this it's a shame that they've been deprecated in the new UI. There are couple of workarounds:
in songs view (or any of the other columnar views), you can still select any fields to display, independent of media kind, and these can be edited (though only one at a time) by double-clicking in the relevant "cell"
you can (temporarily) change the media kind of an item (or group of items) to get access to metadata elements that would otherwise be inaccessible.
It may be worth submitting an issue via https://www.apple.com/feedback/itunesapp.html - I can't see it as a huge development task to have a user preference to switch between "show all fields" and "filter fields based on media kind".
One other oddity/irritation is that some of the tabs don't, by default, show all the available fields - you need to scroll up/down to access them or to expand the window by dragging on one of its corners. Fortunately, the latter seems to be persistent - once you've done this to make all the fields visible the editor will open at the same (larger) size when opened again. -
iPhone could not be activated because activation server is temporarily unavailable. this is now the third day and nothing improves please help. iTunes says my sim is locked but I can't unlock it
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
If your iPhone has not been jailbroken, see the troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US
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