HT201269 how do i switch off icloud if i dont know my password and its linked to an old email address that does not exist

i am trying to reset my iphone for my son to us but its asking for an old password for the icloud that i dont know and its linked to an old email account still for some reason and i no longer have it active

Then you're going to have to contact Apple and speak to someone in account security, because there is no way to bypass the activation lock.

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    A related probelm is none of my apps will update as they are on the old account hence the need to delete the iCloud email account and create the new iCloud with the new email sign on address.

    If the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address (you won't need to verify it) and save the change.  You should now be able to use your current password to turn off Find My iPhone, even though it prompts you for the password for your old account ID.  After turning it off you can delete the account, go back change your ID back to the way it was again.

  • Apple is sending a password reset to an email address that does not exist. How do I update the email? Can't find it in my account.

    Why is Apple sending an email to an address I can't find in my account??

    Agro1 wrote:
    Why is Apple sending an email to an address I can't find in my account??
    Apple will not send you password reset requests in an email. It is likely a phishing email trying to get your personal or security information. Ignore the request and send the email to trash. Do not provide any personal or security information in response to the email. Do not click on any links in the email.

  • My IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

    my IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

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    You should see an option to skip that step and then sign out of it when looking in Settings. Check out the article below for more information.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Regards,
    -Norm G.

  • HT5312 how do i delete WRONG cloud ID from my ipod touch?  it was typed WRONG and I cannot delete it because it does NOT exist and I don't know password for email accoutn that does not exist

    how do i delete WRONG cloud ID from my ipod touch?  it was typed WRONG and I cannot delete it because it does NOT exist and I don't know password for email accoutn that does not exist

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    How do i change the iCloud account on my phone when i don't have the email address or password to the one that is on it now?

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  • Cannot get into iPad, it keeps wanting me to sign in using old email that does not exist, and for a password that she does not remember, so I am unable to change password. How do I get around this?

    Cannot get into old iPad, it keeps wanting me to sign in using old email id that does not exist, and for a password that she does not remember, so I am unable to change password. How do I get around this?

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  • How can I change my Apple ID that is set up with an old email that does not exist anymore

    I set up an Apple ID years ago with a hotmail email account. I also deleted that hotmail email account years ago. I now have a gmail email. I cannot back up anything to icloud because of my apple id that is connected to the hotmail email account that does not exist anymore. To change my ID, apple sends a verification email to my old hotmail account which i cannot access, and it also says my gmail account is my rescue account, so I wouldn't be able to change it to my gmail account anyway.  Any ideas? I'd like my ID to be associated with my one and only current gmail email account. I have a lot of songs that I've spent a lot of money on over the years that I don't want to lose.

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...

  • HT204053 I have set up a new Icloud ID  using a new email address on my I mac however my Iphone Icloud ID is still using an old email address that is no longer in use.  How do I change my ICloud ID on my Iphone to that on my  IMac computer. I only want 1

    How do I change  my  Icloud ID on my Iphone to match my ICloud ID on my IMac computer? My phone has an old email address that is no longer in use.  I have a new email address that I have used as my ICloud ID ( Apple ID )  on my IMac.  I want to be able to send photos from my Imac  to my Icloud account  and see view them with my Iphone.  Can you help me ?? Thanks

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. 
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  • I have an old email address that comes up when my IPad wants to backup. Can't remember the old password  My new email is on my apple account  but not on my iCloud.  How can I change my ICloud email to my new one?

    I have an old email address that pops up when I turn on my IPad and it wants to backup the ICloud. Can't remember the password for my old email so it won't back up.  My new email is on my Apple account so that isn't a problem. how can I get my new email on the
    I cloud account so I can back up my IPad?

    settings->iclound and logout of the old appleID account

  • How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?

    How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
    Pretty much the the email that I used (but didn't verify) to create my iCloud account was hacked and now I can't remove it from my iCloud account due to the iCloud password also being changed by the same person and the fact I had "Find my iPhone" app on my phone also??? I had to change my iTunes email as well but that was far easier so yeah :S.
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    If you truly change your existing Apple ID's email address to a new email address, follow these instructions: iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    If you created a whole new Apple Account because you couldn't access the old one after being hacked, you will need to contact the Apple Account Security Team. Apple ID: Contacting Apple for help with Apple ID account security

  • How do you change your icloud account information? It contains an old email address that i no longer have access to

    I have an icloud account but i need to change the user id for it as its an old email address that i no longer have access to. This is different from my apple id.

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  • Hey guys i please i need a help on my ipad. i have received an ipad from anonymous person but she has already logged in to iclouds, since i dont know her password how do i sign out without using password on ios 8?

    Hey guys i please i need a help on my ipad. i have received an ipad from anonymous person but she has already logged in to iclouds, since i dont know her password how do i sign out without using her password on ios 8?

    You can't. Your mysterious benefactor must remove the device from her (I guess you know it's a her?) iCloud account by logging into icloud.com, going to Find my iPhone and removing from there.
    Matt

  • I have restored my ipad mini and it has an activation with a email i dont use cause its fake and i dont know the password and it wont let me activate it till i sign it in how do i take it off my ipad

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    Try:
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • I had an Apple ID under an old email address that I have now changed, but the old address still shows up in my iCloud account since I installed Yosemite.  How do I get rid of that old account altogether?

    I had an Apple ID under an old email address that I have now changed, but the old address still shows up in my iCloud account since I installed Yosemite.  How do I get rid of that old account altogether?

    You cannot merge accounts.
    You need to sign into the old account on your computer.
    iTunes Store: Retrieving and changing passwords (Apple ID)

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