HT201269 I accidently used the old iPhone 4s, and did not set as a new phone for my 5, now I dont know how to fix it
I got a new phone last month. I just tried to sync it to my computer and I forgot to click on new account,, it synced with my old phone now I dont know how to get my new phone info in here
Hey philly rose,
It sounds like you accidentally restored your new iPhone 5 with the backup of your iPhone 4S. If you want to return the iPhone 5 to factory settings, and have the option to setup as new, you'll want to restore it with iTunes (omitting the steps about backing up and restoring from backup):
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Enjoy your new iPhone!
Matt M.
Similar Messages
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how do i get photos from my old phone(which i no longer have) on to my new phone i backed them up i dont know how to access them though
Hi Hannah,
Welcome to Apple Support Communities.
The article linked below will walk you through restoring the iPhone from a previous iCloud or iTunes backup.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Restore from an iCloud backup
If you have a new iOS device, or if you need to restore your iOS device to resolve an issue, follow these steps.
Follow the initial steps in the iOS Setup Assistant (select your language, and so on).
Select Restore from iCloud Backup when the assistant asks you to set up your iPhone (or other iOS device).
Select the backup you created earlier.
You can restore a backup only by using the iOS Setup Assistant.
If you've already set up your device, you can erase all current content to go through the iOS Setup Assistant again. Tap Settings > General > Reset > Erase All Content and Settings. Do this only if you already have a backup, because this step will remove all current content from your device.
Use iTunes
Restore from a backup
If you have a new iOS device, or if you need to restore your device to resolve an issue, follow these steps:
Connect your iOS device to the computer that has your backup.
Make sure this computer has the latest version of iTunes.
Choose File > Devices > Restore from Back up.
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Restore from Backup.
-Jason -
hi...i'm still using the old iphone 3G...my phone is no longer charging...when i tried to charge it, what i see on the screen is the usb cord with the arrow pointing the itunes logo...can someone help me?
It sounds like your phone is in recovery mode, which means it needs to be restored through iTunes on your computer in order to get out of it.
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Changed my ID but the Iphone 4 continue with the old ID name and does not syncronize. How can I change it in my Iphone so I can continue to use all my data stored like contacts and notes?
Do you mean through iCloud? You need to go to settings > iCloud and "delete account" and then sign in with the newly named account. You'll want to do similar for facetime, messages, and store.
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I want to delete my old iPhone backup since I can not back up my new phone. Will I lose any pictures? Can you ever see what is actually on the cloud? Last, how do I delete the old iPhone back up. Thanks, been trying to do this for a long time.
Deleting the backup only permanently deletes the backup from iCloud. It doesn't do anything to the data currently in your account or on your devices. To delete it, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of the device that you want to delete the backup for, then tap Delete Backup.
You can't see anything in an iCloud backup, if that's want you're asking. You can only restore it to your device. You can, of course, see your other iCloud data. -
I install an old version of itune since the new version does not sync with my iPhone but the old version I installed did not play rather it says that it can't read a file 'itune library .itl' written by Newer version of itune how do I installed this old version to work
You need to restore the pre-upgrade backup of the library file in the manner shown in Empty/corrupt library after upgrade/crash.
tt2 -
Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
I have a 2 yr old Iphone 4 and have not backed up or connected to Itunes up for 1 yr. I have new Windows 7 computer and want to connect and copy Itunes backed up folder from external HD (a year ago) to new computer and install new Itunes and new IOS. What steps should I take and what precautions? I don't want to lose any data on my phone such as music, photos, contacts, notes, texts etc, nor lose music from prior backed up Itune folder. Apps should be OK from app store? Thanks for any help.
Hello CosK,
The following guide can step you through the process of using a backup of your iPhone 5 to transfer your content to your iPhone 5s.
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Should one or both of your phones fail to appear in iTunes, the following article provides troublesooting steps that can assist.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen -
I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that. When I open iTunes it has a button that say "Back Up iPhone", but I'm not sure what that does. When I go into the sync options it say I have another user account and asks me if I want to merge of replace. I'm assuming it's trying to tell me I have an older iTunes Library, but don't know that. Geez, maybe people over 60 shouldn't have iPhones, iTunes just bafles me.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
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if i used the same apple id and email to set up both my ipad and ipod what can i do to be able to use face time to call from one device to the other
They can share an Apple ID, but each device must use a different email address when setting up FaceTime. Create a gmail email (or hotmail, or ...) address and use that on one of the devices when you setup FaceTime.
You don't actually have to use the 'new' email address, it is probably just used as an index to reference the correct device when initiating a call via the FaceTime server. -
Someone used my email address to create an Apple ID. I logged in to appleid.apple.com and I changed the password because it is freaking me out. I want to report it to Apple but dont know how to go about it. I want the Apple ID deleted. How do I go about that? Is there also a way to ensure that the email address wont be used again by this person to create another Apple ID?
This is compounded actually by a Gmail issue. I have had this email address for ages, since the start of the beta. But lately in the last year or so, I am getting mail that seems to be intended for other people but it is using my email address. It is probably one of them who created the Apple ID.Contact iTunes support: https://getsupport.apple.com/Issues.action
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I have am IPhone 3GS. I put all my pics in folders and now I dont know how to pull the folders off my phone on my laptop . I want to change up and delete some of them, Can anyone help
You have to make the changes you want in the folders on your computer, then sync your new choices via iTunes. iPhone, iPad and iPod touch: Syncing photos via iTunes, http://support.apple.com/kb/HT4236
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After downloading and trying to install the newest version of i tunes on my pc, I got an error message telling me: unable to locate component MSVCR80.dll. Now I can't use the version I had and obviously not the newest version. Any ideas about how to fix ?
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process. -
my iPhone 3g has 2 white horizontal lines i don't know where did it came from. I turn it off then on but its still there. the lines spreads everyday. I dont know how to fix it. need some help guys.
If you take a screenshot (Press the home button and Lock button at the same time), does it appear on the screenshot? Zoom in on the screenshot and see if it's still there.
If not, then your display is failing. I would recommend taking it to an Apple Store if you can, if you can't then to an authorised Apple reseller.
If it does appear on the screenshot when you zoom into the spot, then it's a really weird software issue! You might have to backup and restore the device.
Let me know!
xeni -
I need to clear all data from my old iphone 4 so i can set up a new iphone4
i need to clear all data from my old iphone 4 so i can set up a new iphone4
settingss -general - reset - erase all contents and settingss.
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