HT201269 I backed up my phone on itunes before I turned it over to the genius and now i can't find my pictures or videos after May of this year. It makes no sense

Not only are pics and videos gone but I have none of my text messages either. I manually backed up this up on itunes.

You can recover all lost iphone files by a tool.
Recover deleted/lost iPhone Photos, Contacts,SMS Messages,video and more from iTunes backup files,with Wondershare Data Recovery for iTunes,you also can Recover Data for iPad and iPod,including video,music,photo and other files.

Similar Messages

I backed up my phone before updating the software, but now I can't find my pictures. Help!

I backed up my phone before updating the software, but now I can't find my pictures. Help!

Please pardon the intrusion…
Hi, Chris!
Congratulations on advancing to Level 6!
At the Water Cooler in the Level 6+ Lounge, we are throwing virtual confetti in celebration of your attainment of Level 6-dom. Would you care to join us at the Water Cooler?
Towards the bottom of the index on the Apple Support Communities Home Page you soon will find the Lounge link available to you. It should work for you within the next 24 hours if all goes as it should.
Hope to see you there soon!

Hi! I imported my photos from iPhoto to the library and now I can not find them, what I can do to to get them back?

I imported my photos from iPhoto to the library and now I can not find them, what I can do to to get them back?

HOw about providing some details so we don't have to just make wild, off the wall guesses
What versionn of iPhoto? Of the OS? what exactly did you do and how exactly did you import? what happens? are they in the Last Import list? What is the source fo the photos? What else can you tell us?
LN

I just downloaded two rental movies from the iTunes store, proceeded to sync them to my iPad, and now I can't find where they landed. Anybody know where to access rental movies on the iPad? thanks

i just downloaded two rental movies from the iTunes store, proceeded to sync them to my iPad, and now I can't find where they landed. Anybody know where to access rental movies on the iPad? thanks

And just in case .... You don't actually sync rental movies to the iPad....
To transfer a rented movie from iTunes, use the movies pane in iTunes. Rented movies transfer is at the top. You must have an Internet connection to transfer a rented movie. Select the "move" arrow in the direction you wish to transfer, and click the apply button at the bottom right. Rented movies can only exist on one device at a time, they do not sync like other video, but move from iTunes to the iPad.

So I have the iPhone 4 and just updated iOS 8.1.2 on my phone using my computer, and now I can't find any pictures or messages from last Tuesday (1/6/15). How would I be able to get it all back?

I was trying to put more music on my phone, but iTunes said I had to update and restore my phone. The only reason why I update using my computer is because I use up too much space to update using wi-fi, and I'd rather not erase everything to be honest. I started around 5-ish on 1/12/15 and finished around 12-ish on 1/13/15. (I had to keep restarting my computer and phone to get the system update like the troubleshooting website suggested.)The last time I backed up my phone was about a week ago on 1/6/15. But now when I look at my text messages and pictures, everything ends at 1/6/15 as if I never used my phone since then. Honestly, it's really frustrating. I know that you have to back up your phone before updating and everything, but I just wanted to know if there was a way I can get all of my missing stuff back. Maybe I did something wrong?? I'm just hoping there's a way for me to get my pictures and messages back. I don't even really care about the update to be honest lol. Any suggestions would help!!

You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4)

So i've only just updated my phone with itunes - before doing so I gathered some new contacts and now they're gone.

HOW DO I GET THEM BACK!?

Sounds like a problem with the backup. Ay least one other user has reported the same/similar problem.
Try restoring from backup again. If not successful unless y can extract them from the backup.
Are you not syncing the contacts with another app?

I restored my phone on iTunes, but when I did, all my info deleted and now it's my sister's old data. I tried to go back on iTunes and restore, but my original data isn't even an option. How do I get my old data back?

I restored my phone on iTunes, but when I did, all my info deleted and now it's my sister's old data. I tried to go back on iTunes and restore, but my original data isn't even an option. How do I get my old data back?

Before you did the resotore Via itunes you should of made a Back-up of your Data. But to be honest, i don't think that you would be able to get that stuff back.. Sorry mate

My iphone 4 is telling me I have to restore but when I plug in and connect to itunes, it freezes about 30-50 % through the process. Now I can't use my phone at all? I am waiting about 1-3 hours for this process to finish and nothing ever happens. HELP!!

My iphone 4 is telling me I have to restore but when I plug in and connect to itunes, it freezes about 30-50 % through the process. Now I can't use my phone at all? I am waiting about 1-3 hours for this process to finish and nothing ever happens. HELP!!

Put it into DFU mode - hold the sleep/wake button and home button until the screen goes black (ignoring the slide to turn off slider). When the screen goes black release the sleep/wake button but hold the home button. Continue holding the home button for 10 seconds, then release it. The screen should stay black. Plug it into iTunes and it should come up with this message "iTunes has detected an iPhone in recovery mode. It must be restored before use", that's when it is successfully in DFU mode. Now press the restore button in iTunes and it should run smoothly :)

I just bought an I phone and was playing Scrabble when an advertisement popped up and I tried to go back to the game and now I can't use any of my apps because whenever I touch one they shake and have an X on them. What did I do?I just bought an I phone

I just bought an I phone and was playing Scrabble when an advertisement popped up and I tried to go back to the game and now I can't use any of my apps because whenever I touch one they shake and have an X on them. What did I do?

Relax. Nothing is wrong.
You accidentally tapped-and-held a little too long and you entered what many people call "jiggly mode" - i.e. app reorganization and deletion mode. When in this mode, you can move apps around on your various home screens, create and organize app folders, and delete apps (by tapping the X).
Exit this mode by tapping your Home Button one time.

I plugged my phone into my a different computer (mac) that was not mine and it asked me to restore the phone. I started to back up the phone, then ended the phone got unplugged in the middle of the backup. Now we can't find where the iPhone backed up.

I plugged my phone into my a different computer (mac) that was not mine and it asked me to restore the phone. I started to back up the phone, then ended the phone got unplugged in the middle of the backup. Now we can't find where the iPhone backed up.

If it there is a backup you will find in in ~/Library/Application Support/MobileSync/Backup. (Just open Finder>Go>Go To Folder..., past this in the path box and click Go.)

I probably misclicked when I activated the security lock on the iPhone and now I can not figure out what password I entered. Moreover, I have patches and funky looking phone so I can not restore iphine pres itunes. Please advice.

I probably misclicked when I activated the security lock on the iPhone and now I can not figure out what password I entered. Moreover, I have patches and funky looking phone so I can not restore iphine pres itunes. Please advice.

Your only recourse is to force it into DFU mode:
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.

I left my I phone connect to the ITune few hours and it looks like I lost all the info and now I can't activate it..Any suggestion?

I left my I phone connect to the ITune few hours and it looks like I lost all the info and now I can't activate it..Any suggestion?

Is it still charging if you connect it to the adapter? If yes, let it charge for about 10min, then connect to your computer in recovery mode, explained in this article:
iOS: Recovery mode

I had about 6000 pictures on my phone, then said "updating library" was not plugged into the computer, was at dinner trying to pull a picture up. After finished updating i only had 597 photos that were totally random, not in order...help?!

I had about 6000 pictures on my phone, then said "updating library" was not plugged into the computer, was at dinner trying to pull a picture up. After finished updating i only had 597 photos that were totally random, not in order...help?!

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

HT1386 I synced my phone and now I can't find my contacts. I wanted to double check that they are on my computer but can't find them.

I synced my phone and now I can't find my contacts. I wanted to double check that they are on my computer but can't find them. Where can I look?

Where do you get your contacts from?
Do you use Outlook?
Have you made a back up of your iPhone on iTunes/iCloud when the contacts were on it?
Do you use Windows or a Mac?

I deleted some videos on my ipad before synching with my library, and now I can't find them. How can i get them back?

I deleted some videos on my ipad before synching with my library, and now I can't find them. How can i get them back?

Do you live in the United States? If you do then you can download them again for free - as long as the movies are available for free downloads. Apple has not forged agreements with every movie studio yet so you just have to check.
Launch iTunes, and tap on the purchased tab. In the upper left corner you will see a "View" button. Tap that in order to toggle among music, TV Shows and Movies. Select Movies and then see if the movies appear. If they do, tap the Movie icon and then tap the cloud icon next to the icon in order to begin the download.
You have to use the same Apple ID that you used to purchase them.
If you do not live in the U.S. then you will have to purchase them again.

HT201269 I backed up my phone on itunes before I turned it over to the genius and now i can't find my pictures or videos after May of this year. It makes no sense

Similar Messages

Maybe you are looking for