HT201269 I just traded my old phone for a new phone and I am trying to set it up. I am attempting to back up my phone from the latest restore point and it will not allow me to do so.

I am unable to get the information from I cloud to my new device from the latest restore point.

If your old iPhone was more up-to-date it won't restore a newer version's backup.
Set up as a new device (Skip Apple ID Sign-in to save time) and update iOS, then do Settings > General > Reset > Erase All Content & Settings to restart the iOS Setup Assistant and restore your iCloud Backup.
If it still won't work, contact AppleCare as there may be a problem with the iCloud Backup. They never charge for troubleshooting iCloud issues.

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HT201210 Hi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is do

Hi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is done. I have not done any back ups and obviously dont want to lose any information. Please can anyone help
Thanks
Roger

Hi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is done. I have not done any back ups and obviously dont want to lose any information. Please can anyone help
Thanks
Roger
[email protected]

HT4436 On my touch I have an iCloud backup message asking me to check my settings, when I click on settings nothing happens and the screen goes black. It will not allow me to turn my touch on or off. What should I do to rectify this?

On my touch I have an iCloud backup message asking me to check my settings, when I click on settings nothing happens and the screen goes black. It will not allow me to turn my touch on or off. What should I do to rectify this?

Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

After loading the latest Aperture 3 update, aperture will not load and it appears to have corrupted 10.6. 10.6.7 now appears to be missing from the computer and my administrator status has changed to standard.

After loading the latest Aperture 3 update, aperture will not load and it appears to have corrupted 10.6.7. and now appears to be missing from the computer and my administrator status has changed to standard. Update Software says I need to do update to 10.6.7 which I can't do because administrator privileges are gone. I didn't back-up with Time Machine ,BAD, but I have all files backed-up on another hard drive. Should I just reformat and start over? Any ideas or help would be appreciated.

PROBLEM SOLVED! For me at least!
Apple Support gave me the clue - I had run Migration Assistant, and it had obligingly replaced a system file (/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager) with the equivalent from my old system.
I reinstalled 10.6.7 using the DVD supplied and all is well.
The moral is - don't use Migration Assistant.
Along the way Apple Support provided me with a link to download Combo update 10.6.7: this could not be installed on my iMac.
Hope this helps.

I receive the notice that my HTTP proxy will not allow me to use HBO

I Received the notice that my HTTP proxy will not allow me to use HBO

- Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Download/install a new app
- Restore from backup
- Restore to factory defaults/new iPod

Hi, App Store tells me I have installed the latest Pages update, yet it will not open Pages docs created on other machines that DO have the latest version . Any tips?

Hi, App Store tells me I have installed the latest Pages update, yet it will not open Pages docs created on other machines that DO have the latest version . Any tips?

Hi
Pages 5.0 and 10.9.
While App Store tells me there is no update avalable to Pages, which it says was installed Nov. 4, its the old Avatar/logo thingo and, as I say, it will not open the Pages docs created on my MacBook, which definiitely does have the new Pages running smoothly.
cheers

When are you going to make GOOGLE TOOLBAR compatible with the latest version of firefox, i will not update to version 8 until its compatible

Question
When are you going to make GOOGLE TOOLBAR compatible with the latest version of firefox, i will not update to version 8 until its compatible

It's not going to happen. Google announced withdrawal of their Google Toolbar.
Using Google Toolbar features without toolbars - MozillaZine Knowledge Base
:http://kb.mozillazine.org/Using_Google_Toolbar_features_without_toolbars
The Google Toolbar will not be updated for Firefox 5 or later Firefox versions. ([http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html reference]) Google finally decided that their [http://kb.mozillazine.org/Problematic_extensions problematic extension] is beyond repair for the little benefit added for Firefox users. Google as with other browsers is eliminating or making toolbars less accessible.
Consider the features that you are using and see if you can match up features from the list created by Google and by Firefox users.

I am having trouble updating the operating system on both my ipad and iphone. I get a strange message when I open my PC desk top that says "the procedure entry point sqlit3_wal-checkpoint could not be located in teh dynamic link library SQLite3.dll"

I am having trouble updating my operatI am having trouble updating the operating system on both my ipad and iphone. I get a strange message when I open my PC desk top that says "the procedure entry point sqlit3_wal-checkpoint could not be located in the dynamic link library SQLite3.dll" Any ideas what my problem is?

Hi whatsthe77,
Welcome to Apple Support Communities.
You may want to follow the steps in this article to reinstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Have a great day,
Jeremy

In the process of the latest os update my computer will not restart or be started--is dead

In the process of the latest OS update my computer will not restart or be started.It is dead. HELP

sueellen1954,
which model Mac do you have?

ITunes 11.1 and / or the Podcast app on iOS 7 will not allow me to create play lists in iTunes. Is there an app that will allow me to create podcast plays lists and play them on the iPhone running iOS7 ?

iOS 7 will not alow podcasts lists in the music app so we have to use the podcast app
but iTunes 11.1 and / or the Podcast app on iOS 7 will not show podcast play lists created in iTunes (well maybe it does but clicking on the podcasts app causes iTunes to freeze so can not select)
sometime some folders created in iTunes have appeared with the Podcast app but others not.
creating an on the go list in my iphone is agony - I have over 100 podcasts I have subscribed to and when creating a list you can not view by most recently downloadded podcast
AND you can't search (no search bar) so I have to scroll through to find a podcast that might have been updated - but they are not in any logocal order that I can work out (not alphbetical or date added).
Video podcasts are mixed with audio
podcasts I delete (unsubscribe to) keep coming back
its a disaster
my question is there an alternative iPhone app that works with iTunes
no I don't want an app where I have to download to the phone directly, thats 100 subscriptions I will have to make agaian

Agree about the disaster part. I haven't found a fix within iTunes.
I gave up and switched to downcast 2 days ago. Even though it was a hassle to re-subscribe to all my podcasts, im so much happier.
To make switching easier, I found that in iTunes you can "get info" on the podcast and copy the RSS address to the clipboard. Put all of these in a message note. When iCloud syncs the note to your phone, you can copy and paste the urls into downcast one at a time to subscribe.
Downcast has crashed on me occassionally when I'm subscribing to feeds, but so far it has recovered gracefully each time and no data was lost.

HT5621 I changed my appleid online, but I cannot change the appleid on my iPhone, it will not allow me to edit it under settings?

I changed my AppleId online and I cannot get the Id changed on my iPhone 4. Settings will not allow me to edit the existing Id. ???

To change your iCloud ID, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID. This deletes the account and your iCloud data from your device, but not from iCloud. Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.
To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account. To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.

Hi I have been given a two year old MacBook pro and have downloaded the latest up dates but safari will not open. Any suggestions how to fix this would be appreciatedpro.

Hi
I have been given a MacBook Pro and have downloaded all the recent updates.
Safari will not open.
Any suggestions on how to fix this problem would be appreciated
Regards
lb6301

OK, the only thing that I can suggest at this point is to take the machine to your local Apple Store and have them download and install the latest version of Safari. It's likely something that they'll do for free if you get a nice Genius...
I don't know what I was thinking about - finely figured out that you MUST have an iOS or other device!
Sorry we couldn't solve the problem... hopefully, you've a nearby Apple Store? Or an AASP?
Clinton

I am trying to use apple configurator with ipads. I have been successful with all our ipads but 1. It will not allow me to add apps. The error I get is that it is refreshed but with errors e

I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either

Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile.

Up graded to 4.o, now the google function upper left corner will not allow me to open previous sites. How can I correct this?

in the past all I had to do was single click on the previous sites I had visited and they would open up. Now that I have updated to 4.0 I click on them but they do not appear in the google window. I tried to copy and paste to main search bar but they will not let me paste either .
Not sure I like this 4.0

The orange Firefox menu button is hidden by default on Windows XP.
You see the orange (on Linux gray) Firefox menu button if the Menu Bar is hidden.
* https://support.mozilla.org/kb/how-do-i-get-firefox-button
* https://support.mozilla.org/kb/Menu+bar+is+missing
You can hide or make the Menu bar visible via View > Toolbars or via Firefox > Options or right-click a toolbar.
If you need to access the hidden Menu bar then press the F10 key or tap the Alt key to make the Menu Bar appear temporarily.

I can't down load books from the San Mateo library . Adobe will not accept my E - Mail address and pass word. Why.

Why can't I download a book from the San Mateo Co. Library ?

Bugzilla is not the place for this sort of problem. Forwarded this post to the relevant team.

HT201269 I just traded my old phone for a new phone and I am trying to set it up. I am attempting to back up my phone from the latest restore point and it will not allow me to do so.

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