HT201269 I thought I had a problem after my iPhone suddenly lost an app, I restored from a back up and am now missing some apps. They appear on my I tunes page and say 'open' in the app store, but aren't on the phone. Help,

I was using my iPhone and 'lost' an app. I restored my phone from an earlier backup, but now can't see some of my apps. They are shown as being on the phone in both iTunes and the app store, but clearly aren't on the phone.
Where have I gone wrong.

TheArtificialNerd wrote:
I can say 100% that the AppleCare phone number only redirects to other AppleCare groups.
ALL of them Apple corporate or Apple Authorized partners.

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TS3297 I want purchase the apps in the itunes store, but it was asking the security questions, sadly i forgot the answers. Please help me.

Hello,
I want purchase the apps in the itunes store, but it was asking the security questions, sadly i forgot the answers. Please help me.
Thanks& Regards,
G. Manish Reddy

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78298)

HT1557 i have downloaded Facebook from the iTunes stores but i cannot find the icon on my screen or anyway in the drive. why?

i have downloaded Facebook from the iTunes stores but i cannot find the icon on my screen or anyway in the drive. why?

The apps in the iTunes Store are for a mobile device. Mac apps are in the Mac App Store.

HT204074 When I try to purchase coins for Jackpot I'm told I have to leave the German store but my account shows the US store, what can I do to change it?

I used the German store to purchase a song. I've tried to switch back to the US store and my account shows that I have, but when I try to purchase anything I'm told that I have to switch back to the US store. If my account shows that I'm with the US store, where do I go from there. It's making me crazy!

I had this problem a few months ago, just go to Settings > View Apple ID > Country and go through it all again, so select US, then keep going and verify your payment info and it should stop it - I haven't had any problems since I did it with mine.

Just bought iPad mini 2 last week and FaceTime is missing under settings. Even under restrictions , facetime can't be found. I already reset everything but it's still the same, no facetime. Pls help me

Just bought iPad mini 2 last week. FaceTime is missing under settings. i can't even find it under restrictions. I have reset it but it's still the same, no facetime. Pls help me...

FaceTime is not available on devices purchased or used in certain countries, including Saudi Arabia and the United Arab Emirates. This is by government decree. The FaceTime app can't be downloaded or installed on these iPads.
 Cheers, Tom

I'm trying to buy an album from the iTunes store but is not deducting the price from my redeemed card balance, why?

I redeemed a card in my account but when trying to shop is not giving me the option to use it. Any suggestions?

Hello Carla158,
You dont really have to tell the iTunes Store to use the credit balance. Here is how purchases are charged in iTunes.
Order of iTunes billing methods
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
From: iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
All the best,
Sterling

Y is it when I try to buy something it comes back and says cannot connect to the iTunes Store but in my email the purchase went throw

WHat can I do to fix it

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Re: Just bought iPad mini 2 last week and FaceTime is missing under settings. Even under restrictions , facetime can't be found. I already reset everything but it's still the same, no facetime. Pls help me

I Bought it here in Kuwait. Actually my husband also bought another iPad mini here in Kuwait. And he have facetime in it. My iPad doesn't have it.

my husband and I bought it in the viva telecom store Together. But his iPad mini have facetime while mine doesn't have. there are 3 telecom companies here in Kuwait. My friends have facetime here. is there any way to install it if we go to other country?

I updated my iPhone and am now missing some of my music, how do I find it again?

I updated my iPhone to iOS 5 and Itunes to 10, then synced to my iPhone to my computer and I realized i am missing several albums I have downloaded. I try to re-download thru iTunes on my phone but I would have to reperchase.

sounds like your phone was hacked to work with your carrier. Upgrading has now re-locked the phone to the rightful carrier. You will need a SIM from that carrier to activate the phone.

HT2589 I want to purchase a song in the UK store, but my apple id is Canadian and it won't let me

I want to purchase a song in the UK store, but my apple id is Canadian and itunes will not allow me to purchase it. How can I purchase this song?

You can't, you can only purchase from your own country's store. You can try requesting that it be added to the Canadian store, but ultimately it's the record company that will have to grant Apple a license to sell it there : http://www.apple.com/feedback/itunes.html
Is it available on other music purchase download sites that you have access to ?

I keep getting the message your account is not valid for use in the US Store. You must switch to the Canadian store before purchasing. I have selected the Canadian store, but I still keep getting the same message.

I keep getting the message: Your account is not valid for use in the US Store. You must switch to the Canadian Store before purchasing. I have selected the Canadian store, but still keep getting the same message. Any suggestions?

Hi hi-liter,
Are you certain that you are signed onto iTunes & Apps in the Canadian store?
Settings>iTunes & App Stores, click on your AppleID, and then click on View AppleID. Type in your password, then click on Country/Region. Once there, follow the prompts and then select the Canadian Flag.
Hope that helps!
Cheers,
GB

TS1702 When I backed up my ipad because I thought I had a problem with it in which I didnt, I went to restore my ipad and now some of my app that I had purchased are not there, the free version is on my Ipad and Icloud but not the purchased version?

I thought I had a problem with my Ipad in which I didnt, so I backed up my Ipad and restored it, but now Some of my apps that I have purchased are not available only the free version, not the purchased version. I would have to purchase again and it is not backed up into my Icloud either ?

I assume that you will have to set up as new since it will not let you restore from the backup. Then after you set it up, you can restore from the iCloud backup. The backup should not disappear be use you are setting this device up as new. Your backup should still be in iCloud.
However, after you activate the iPd and update the software, you will have to erase the device in order to restore from the Cloud backup, that is the only way to get to the iCloud backup.
Copied from the article that linked you to this discussion ....
Resolution
Update your device to the latest version of iOS to be able to restore the backup.

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?

Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.

My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?

My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?

HI again Andy,
The last message had some more stuff in between the "Hello" and "Regards" - I have no idea what happened to it. But nevermind...
I started up the Mini with the modem in one usb, and the speaker system in the other (M-Audio Sonica Theatre) - I have one of the Minis that have only 2 USB (and one FireWire) ports. The firewire has the external drive connected to it.
So far, as I"m typing this, I AM able to be online and use iTunes simultaneously. (both SaFari and iTunes respond slower than if I was using only one or the other, but they ARE actually working - in addition to having Adium running) - So I think what you suggested ( that is was something wonky was the USB hub) was a correct, yet assessment.
Would you have any reccommendations for USB hubs? The only thing that I have connected to the hub under normal circumstances that would be constantly "running" would be the RadioShark (even though the Radio soft isn't playing - the blue light on the RadioShark is always on) - and the speakers naturally. Everything else is of the occassional variety - iPod Sync Cable, Dual Layer External DVD Burner, and a "pass thu" to the USB ports on my Hard Drive Enclosure (which had been unplugged before the problem was noticed). The hub I current use is the
Kensington DomeHub USB 2.0 (7 ports) Weighted Hub 33118 http://www.amazon.com/Kensington-DomeHub-ports-Weighted-33118/dp/B0002FHENE/ref= sr16/002-4275642-8664817?ie=UTF8&s=electronics&qid=1187848108&sr=8-6
which (I thought) worked better than the "throwaway" ones I had used previously.
You think it is the hub or something connected to it that may be causing the problem?
Regardless, thank you for your time, and I hope to hear from you soon.

I cannot get out of the French ITunes Store to get to the USA store. I did find the US flag on my IPad in I tunes at bottom of music page and switched to US flag !) but when I go back to trying to update my Apps I still get: you are in the French Store!!

I cannot get out of the French ITunes Store to get to the USA store. I did find the US flag on my IPad in I tunes at bottom of music page and switched to US flag !) but when I go back to trying to update my Apps I still get: you are in the French Store!! Aquavero

See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region = Change Country / Region

HT201269 I thought I had a problem after my iPhone suddenly lost an app, I restored from a back up and am now missing some apps. They appear on my I tunes page and say 'open' in the app store, but aren't on the phone. Help,

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