HT201269 Iphone disconnected during restore.

I just received a new iphone. I went to restore the phone using itunes. During this time my phone disconnected.
I reconnected it and now it is recognised as my phone in itunes and says 'your iphone is up to date' etc, yet my phone is still on the start up screen.
Im not sure whether to click 'restore' again in risk of loosing all my photos etc?

Yours will be a bit different because we can't force the phone to restart by holding both buttons.
You can try and put it into 'recovery mode' which is slightly different from 'DFU mode'
Try the following:
1) Let the battery run out
2) Plug the phone in (so it powers on), do not have the phone connected to a computer as this will try something else
3) As soon as the screen comes on press and hold the home button (make take 30 seconds)
4) Wait for it to pop up with a symbol showing to connect to iTunes
5) Try to restore in iTunes
-Dib.

Similar Messages

IPhone disconnects during synching

Out of the blue, my iPhone disconnects during synching. Each time is happens during the synch with contacts.
(I did add new contacts this morning. But I assume that my phone should support adding new contacts??)
Note: The error message says that the iPhone has disconnected, but it is still showing as being docked under 'Devices' in iTunes.

Hey klayon,
Make sure the iPhone is directly connected to the Mac Pro and not plugged into a keyboard, monitor, or mouse. http://support.apple.com/kb/ts1286
You can also try Resetting the Sync History in the iSync application preferences.
http://docs.info.apple.com/article.html?path=iSync/2.0/en/isc39.html
Jason

IPhone crashes during restore

I have an iPhone 5s, bought 14 months ago (without Apple Care, so out of warranty).
Background Information:
Since I updated to iOS 8.1.1, my iPhone has been crashing infrequently, in: Blue screen, Apple logo, back to blue screen, Apple logo, etc. This would solve itself after an hour or two (sometimes more), and the phone would then be useable again.
However, even though it would take a long time sometimes, eventually the phone would crash again. I went to my local Apple Premium Reseller (iCentre Delft, the Netherlands), and they said I should restore the phone via iTunes. I did and it worked fine for approximately 5 days. But then, this morning, it crashed again. Same thing as before. But this time it DID NOT go back to usable, and I decided to try and hook it up to iTunes again. It wasn't recognized, however, and therefore I could not restore my phone. I called Apple Support, and they said I should put the phone into recovery (DFU) mode. I did, and it clearly shows the iTunes logo with the lightning cable. But now comes the problem:
The problem:
When I connect to iTunes, I get the normal messages requesting me to reset the phone (2). It starts just fine, but when the first white appears on the bar on the iPhone, it gets stuck (while the bar in iTunes keeps moving). 10 seconds later, and the blue screen pops up again, after which it heads back to the basic recovery mode screen. On iTunes I get error 9, which shows USB connection issues. However, I doubt that this is the case and suspect that it gives this error because it has nothing else to give.
Does anybody have any suggestions?

HEy dear,
for take your device to recovery mode you have to hold home and power then release the power and hold the home for 10 second. Then the iTunes will apear.
BUt for DFU mode you have to hold the home button until the itunes recognize your device and be availabe on your iTunes but there wont be any iTunes logo on your iPhone screen everything will be black on your iPhone. Try restoring your iPhone in DFU mode.

Iphone was disconnected during restore

I had a problem with the iphone3. I was doing a backup and restore and my child disconnected the phone during the process. So now I have a white apple with a hollow line (empty progress bar) but I cannot turn it off or do anything at all. I took out the card but it makes no difference. Any idea how I can get the restore redone? Thanks

Yours will be a bit different because we can't force the phone to restart by holding both buttons.
You can try and put it into 'recovery mode' which is slightly different from 'DFU mode'
Try the following:
1) Let the battery run out
2) Plug the phone in (so it powers on), do not have the phone connected to a computer as this will try something else
3) As soon as the screen comes on press and hold the home button (make take 30 seconds)
4) Wait for it to pop up with a symbol showing to connect to iTunes
5) Try to restore in iTunes
-Dib.

IPhone unplugged during Restore Process, PLEASE HELP Restore!

Hi guys,
I was Restoring my original iPhone through iTunes and during this process my brother unplugged
the iphone from iTunes.
Now, I've been trying to restore again but the iTunes has prompted a little window that says
"Waiting for iPhone". I left it plugged in all night with iTunes on my Mac but it's stuck on that same
message.
Can someone please help me with this issue?
Thanks so much,
Z

Try placing your iPhone in recovery mode.
Turn off your iPhone by holding the "Sleep/Wake" button for about five seconds and then sliding the red slider. If your iPhone is already off, there's no need to turn it on and then off again.
Once it's turned off, press and hold the "Home" button and plug the iPhone into your Mac.Keep holding the "Home" button until you see a dock cable pointing to the iTunes icon. iPhones running older software will display a yellow triangle and text which says "Please Connect to iTunes". You can now release the Home button.
Open iTunes (if it's not already open) and you will be told that "iTunes has detected an iPhone in recovery mode". Click "OK" and you will be taken to the iPhone pane. Click restore.

Iphone froze during restore

Hey, just got my Iphone 4 replaced today at the apple store, the home button was acting odd. Anyway, I plugged it in to restore from my backup, started the restore, and half way through it stopped and gave me an error message saying to restore the phone before updating it, so I hit the restore button. It stopped that with an error message too, and my phone disappeared from itunes. I unplugged it and plugged it back in, waiting for a couple minutes. It didn't show up so I unplugged it again, right as I did it finally showed up, but I had already disconnected it. The screen turned all white at first, then faded to all black. Now I have a black screen that is lit up, so it's on, but it won't respond to anything. Tried shutting off, plugging in, restoring, dfu mode... won't show up in itunes or respond to anything. Do I have to bring it back to the store and get another new one? I've literally had it for like 4 hours. Better off letting it die so it shuts off or charging it? Really frustrated right now, need my phone at work.

Hi ShanaB, could you tell me what version firmware came on the iphone? I'm having trouble also but don't want to lose the unlock. ty

HT201210 iPhone freezing during restore.....

My iPhone 4 keeps freezing about 60% way through a restore, according to iTunes when the firmware is being updated. Any ideas how to fix? I have tried a different computer, disabling my security software etc. and still no luck :o( (Windows)

I was doing exactly what you suggested for hours prior to posting my question. I tried restoring, I tried restore/update over and over and it would always freeze between 25-75% through. I restarted my laptop 20 times, uninstalled and reinstalled itunes 4 times. Finally, today I was so frustrated that when I saw it freeze up one more time, I just pulled the power cord out of my laptop and walked away. An hour later I booted back up and set it to restore before I left the room and ....magic, it finally worked. Whether the unplug event had any real connection, I don't know.
If anyone does freeze during an update and has the "connect to itunes screen with the red itunes logo" stuck on their iphone screen, modular 747 is correct. Just keep trying the restore/update through itunes, but be prepared to do it non-stop for almost 72 hours like I did.

IPhone crashes during restoring. What should I do?

I was busy restoring my iphone 3G but I had no idea that iTunes will demand that your sim-card that was in the iPhone at the first you bought it. And unfortunately I have lost this sim-card, so my phone is kind of dead right now.

iTunes is responsible for making sure your phone gets activated properly, and therefore needs the sim card. You can take the phone to AT&T and give them your account information. They will give you a brand new sim for the device. Then try to restore with the SIM in. Should work fine after this.

Frozen iPhone 5 during restore from iCloud

I backed up my 4s and began setup on my new iPhone 5s. It began the restore from the iCloud but a
Less than inch into the process it froze. It has been an hour with no movement. Should I wait? Shut it off and try again?

Press and hold BOTH the Sleep/Wake button & the Home button until you see the Apple logo on the screen.
if no result
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808

Iphone frozen during restore, itunes doesnt recognize anymore, sleep button on the fritz !!!

After trying to restore my iphone it has frozen on the apple screen with the loading bar. Itunes no longer reads the phone so I am unable to restart a restore. My sleep button is also not working and therefore I am unable to go into DFU mode. Any help would be greatly appreciated...running out of ideas.
Thanks a lot.

anyone ?

Iphone disconnected while restoring and will not turn on

I tried to restore my iphone 4 and after 30 mins of no progress I disconected the phone, and now it won't turn on. I tried to put the phone in restore mode, but it is not responding to any of the buttons, and doesn't show anything on the screen. It had 70% battery when I started the restore so i know it still has charge. What can i do?

Did you try DFU Mode?
I just posted this a second ago! LOL!
-Plug your phone into the computer and open iTunes
-Hold down Power for 3 sec.
-Continue holding Power and press/hold down Home for 10 sec.
-Release Power and continue holding Home for another 8-10 sec.
ITunes will detect your phone is in DFU Mode and ask you to restore.
***FYI, In DFU Mode, your screen will be black. It is not the same as the Restore Image (iTunes w/ plug).
Let us know...

Iphone freezes during restore - should I re-install itunes?

I downloaded iTunes to a new computer today. I synced my iphone and then tried to update the software. Each time I go through this process however, it freezes at the same spot. I'm trying to restore my phone and I can't complete the process. If I delete iTunes and re-install it, will I lose all of the information that was synced? My last computer died and I'm unable to get old sync information off of that. I have no back-up calendar or contacts. Any suggestions?
I have been working on this for 3 hours now and I use my phone as my alarm clock and I am laughing at how I'm going to figure out how to get up tomorrow. Can someone call me? No. Phone won't turn on past the plug into iTunes logo. Maybe I should have just kept a landline, datebook and alarm clock. Please help!

Arafatsapey, dead wrong. The current iTunes for for windows is compatible with:
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Above from:
http://www.apple.com/itunes/download/
Yudna, I would install the latest iTunes if not already installed
http://www.apple.com/itunes/download/

Ipod became disconnected during restore.

i was int he middle of a restore that seemed to be taking forever to finish at the end. i kind of forgot it was still going on and ended up restarting my computer. when the do not disconnect display went away the apple boot up screen came on and then went to a picture of a plug in a wall. i took this to mean hook it back up to a charge so i hooked it back up to the computer real quick. it started to restet itself but just got stuck on the apple screen for a while and then went blank. now i cant get it to reset and it does nothing when i plug it in to a wall adapter or to my computer. anyone experience anything like that or have any suggestions?

I Understand, but the basic steps there are for an iPOd that has not completly had its software installed on it, or has became corrupt. this is what happened when you was restoring it and then restarted, it didn't install the iPOds software COMPLETLY onto the iPod.
I'll describe the basics of what you will be doing here tho. First with the iPOd disconnected from the PC, put it into "Disk Mode" as described at this link (Right click the link and hit Open in new window so you can continue reading this post) http://docs.info.apple.com/article.html?artnum=93651
Now with it in disk mode, you will run the latest iPOd updater which is 03-23-2006 (If you do not have this version it can be downloaded here http://www.apple.com/ipod/download/ ) Connect the iPod to the PC while its in disk mode and run the updater/restore on it.

IPhone disconnect during update, now is not working and I can't see im

My iPhone 4s is not working, I see the screen connect to iTunes.
I have try to proceed ton an update via iTunes, but my wire have a trouble, so the phone disconnect, to process of update begin and stop.
I have change my wire, I connect my iPhone to windows, I have de sound of connecting, I have iTunes open, but I can't see my phone in iTunes and neigther in my computer.
Know I have phone dosen't working and I can't try to do something, I look in tutorials they don't have anything, they solutions for problem close, but not this one.

Did they have a kind of BBSAK like for BlackBerry? if I can just swipe and reinstall iOS it will be easy for the rest.

IPhone 5 not restoring (error)

My iPhone 5 is refusing to restore... After countless attempts to restore the phone it just won't restore
It keep coming up with am error message... Or the phone can't be decked
I took it to the apple shop the other week to see what was going on.. They said I need to replace the phone but I just can't afford a replacement
Is there anyway I can get my phone working again it do I need a replacement
They said the same when my iPhone 4 when Into Black Death but a month later I got it working.. So I don't Believe when the apple people say they can't do anything!
HELP!!

Hey Linard Michael,
Thanks for the question. I understand you are experiencing error 4005 when attempting to restore your iPhone. The following resource provides a potential solution for this error:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, thentroubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
- Use another USB cable.
- Plug your cable into a different USB port on your computer.
- Try a different dock connector (or no dock).
- Add (or remove) a USB hub between your device and computer.
- Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
Thanks,
Matt M.

HT201269 Iphone disconnected during restore.

Similar Messages

Maybe you are looking for