HT201269 iTunes does not acknowledge the phone

I recently had to restore my iphone and change my aple id. I restored the phone to iTunes as iCloud didn't acknowledge the new ID. Now that my phone is restored and functioning properly, I am unable to restore from the iTunes back up, because as soon as I connect to iTunes, and click on device, the icon disappears.  Any suggestions?

http://support.apple.com/kb/ts1538

Similar Messages

  • Had an iPhone 4 updating the OS when it was interrupted by the computer going to sleep and now is frozen on "plug into iTunes" screen.  Home/Power button combo will not reset, iTunes does not acknowledge the phone is plugged in.

    I recently upgraded to the 5s, so I delegated my old iPhone 4 to a music player/daughter checking instagram and email.  Three days ago I plugged the iPhone 4 into iTunes to update it, the OS began updating.  During the update my computer went into sleep mode, interrupting the OS update.  Now the phone will not do anything but show the screen with the graphic indicating to plug the phone into iTunes.  I've tried a hard reset (holding down power button/home button), plugging the phone into iTunes before/during holding down the home button, holding down the buttons for various lengths of time in various permutations according to info I've found online, etc, and nothing happens beyond a brief showing of the Apple logo and then back to the same screen.  iTunes will make a connection noise when the phone is plugged in but otherwise makes no indication that a device is plugged in (no iPhone button in the tool bar, etc.).  Any ideas or do I need to take it to an actual Apple store and hope they don't tell me it is completely bricked?

    Yep, done all that.  Repeatly.  Don't get any sort of recovery mode message or the phone showing up on iTunes at all.  iTunes is most current version, all diagnostics show everything fine, and it works fine with my current phone.  Just....nothing.

  • My iphone 5 is frozen on the screen that shows a cable and itunes symbol.  I can not get the phone to enter DFU mode and itunes does not recognize the phone when plugged in to itunes.  The phone was mid update when it was disrupted....

    I plugged my iphone in to do an update and it was mid way through the update when the phone was accidentally disconnected.  Now the phone is stuck on the screen that shows a cable and the iTunes image suggesting the phone needs to be plugged in to iTunes.  I have plugged it in, powered on and off, attempted to enter DFU mode numerous times all with no success.  ITunes does not recognize the phone and I continue to only receive the screen saying I need to plug in to iTunes..  Please help!

    Hold Sleep Button with Home Button toghether until it restarts Always it takes 8 to 15 seconds, after it restarts leave the sleep button and remember do not leave the home button it automaticlly switches to DFU mode.

  • I was doing OS5 help update iphone but now no longer connects to PC and iTunes does not see the phone

    I was doing OS5 help update iphone but now no longer connects to PC and iTunesdoes not see the phone

    Hold Sleep Button with Home Button toghether until it restarts Always it takes 8 to 15 seconds, after it restarts leave the sleep button and remember do not leave the home button it automaticlly switches to DFU mode.

  • HT201412 my phone says imei and iccid unknown, does anybody know what i might do to fix problem?  Itunes does not recognize the phone. :((

    My phone says IMEI and ICCID unknown, does anybody know what I might do to fix problem?

    While it could be a hardware problem (if so, take it to Apple for replacement), it is also a common sign that your attempted baseband update, (or hack) did not apply correctly.  Whether it is reparable  is not something for discussion on these forums.

  • How can I get my iMac to reconize my LG Optimus 5 phone so I can transfer itunes. When I plug it in it does not recognize the phone

    I have an iMac that I want to transfer stored itunes to my Optimus LG 5 android phone. When I plug my phone into the computer the computer does not recognize the phone. What can I do to so I can then transfer my tunes?

    The screen is all black, so it's not the backlight. It's weird because when I get the computer off of sleep mode, it shows the log in screen really quickly. So my LCD isn't broken either. It just switches back to the wrong resolution I guess. Which makes the screen black again.

  • I updated to ios 5.1.1 and added icloud services. the problem is now whenever i connect my iphone to my PC, itunes does not recognize my phone. i need it to but it just does not connect..

    i updated to ios 5.1.1 and added icloud services. the problem is now whenever i connect my iphone to my PC, itunes does not recognize my phone. i need it to but it just does not connect..

    Try the standard fixes to rule out a software problem:
    - Reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod.
    If you still have the problem that points to a hardware problem. Yu can make an appointment at the the Genius Bar of an Apple store or try:
    fix for Home button

  • TS4062 hi can somebody help me... itunes does not accept the iphone 4s but i already have the version 64 bit to work with windows 7 64 bit,  the computer recognizes the phone but itunes sais i need 64 bit itunes.... please is there something im missing...

    hi can somebody help me... itunes does not accept the iphone 4s but i already have the version 64 bit to work with windows 7 64 bit,  the computer recognizes the phone but itunes sais i need 64 bit itunes. please is there something im missing... thanks

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • I am trying to update my iphone 3GS software but itunes just says that this is the current version of itunes, it does not see the phone update - anyone know how to get the phone updated?

    I am trying to update my iphone 3GS software but itunes just says that this is the current version of itunes, it does not see the phone update - anyone know how to get the phone updated?

    Mike
    I have done that and it is through pressing that update, which tells me that there is anew version of iphone software, that the prompt comes telling me that this is the current itunes?

  • Itunes does not recognise the ipod after update to itunes 8.2.0.23

    Hi, Now find, after putting new songs in my play list, that when I plug in ipod to update songs on ipod itunes does not recognise the ipod.
    The version of iTunes I updated to was 8.2.0.23 - everything worked fine until then. I see there is a newer version 8.2.1 now available - do you think by installing this the "unable to recognise" problem would be fixed???
    Thanks for your thoughts!

    I have a similar problem with the iPhone. Tried everything you can think of and then some. There is apparently some devastating bug 7.6 introduced into normal USB device recognition. I've been able to force the phone into recovery mode; the boot recovery USB driver does still work. Restoring the phone every time I need to sync is both scary and time-consuming.

  • The free space for my iphone on itunes does not match the free space on my iphone after syncing.

    The free space for my iphone on itunes does not match the free space on my iphone after syncing. iTunes shows 6.7 G free, but my iphone shows 6 G free. Why such a delta?

    They've never sussed this out - been a problem the last year or two for me regardless of all the new iOS versions and iTunes versions. Regardless of multiple resets and full restores.  Mine showed 3.7 avail on computer, less than .5 on phone.  I did a reset and full restore.  It helped - but still differs dramatically - now showing 5.8 avail on computer but only 2.9 on phone.
    APPLE!!! I have spent 10s of thousands on your products both at my business and home - why?  "Because it just works" I've been telling people.  Not sure if I can keep on saying that if you don't get this figured out!!

  • Update does not recognise the phone?

    The phone was update then an itunes logo appeared and will not turn on. It has been connected to itunes but the update can not be completed as it does not recognise the phone. Itunes and laptop are up to date.

    Did you try to connect in recovery mode? iOS: Unable to update or restore
    Is Apple Mobile Device Service still installed and active on your computer? iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows
    More tips in this article: iOS: Device not recognized in iTunes for Windows

  • After installing iOS6 on my iPhone 4, iTunes does not recognize my phone as a device.

    After installing iOS6 on my iPhone 4, iTunes does not recognize my phone as a device. It no longer appears in the left devices column. I keep getting an error pop-up from Windows telling me "MobileDeviceService stopped working and was closed."
    Yes, I have the latest version of iTunes for Windows. And when I go into Preferences, it still lists my iPhone as a device back-up, and the date of the last back-up.
    What can I do to fix this?

    If your iTunes is the latest version, restart your computer and reboot your iPhone. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPhone restart. See if that fixes your problem.

  • I have a new windows 7 pc and i want to move my iTunes mediathek (Music, movies) to it. by using an external driver (Hd.). But On the new pc iTunes does Not integrales the Media files.

    I have a new windows 7 pc and i want to move my iTunes mediathek (Music, movies) to it. by using an external driver (Hd.). But On the new pc iTunes does Not integrales the Media files.

    Copy the entire /Music/iTunes/ folder from old computer to /Music/ on new computer.
    Launch iTunes.
    That is all you need to do.

  • I was wondering why the iPhone 5 has the option for a battery percentage and the iPod touch 5g doesn't? I mean... they are almost both the same thing... just the iPod does not have the phone.

    I was wondering why the iPhone 5 has the option for a battery percentage and the iPod touch 5g doesn't? I mean... they are almost both the same thing... just the iPod does not have the phone.

    One likely reason is the % battery is not that accurate because of the smaller battery capacity in the iPod compared to iPhone and iPad. Users why use a % battery app post that the % reading changes a lot.

Maybe you are looking for

  • Adobe Photoshop Elements 10 Stops Working?

    I recently activated Adobe Photoshop Elements 10 from my brand new tablet bundle. The first few times it would work and I had fun fiddling around with a new editting program. Now though, every time I attempt to open the editting program it loads up t

  • Music during games

    I just updraded to the newest firmware 3.1.2 and now I can't listen to music while playing games. These are games that I have had for a while and they do allow your own music to be played. When I double click the button in a game the mini player no l

  • Working within a frame

    I need to be able to run my JSF application inside a frame from a non-JSF application. The JSF application runs fine on its own, but when I try to run it inside a frame I get a FacesContext exception: javax.servlet.jsp.JspException: Cannot find Faces

  • Authorization key for a user

    Hi experts, How can i get the authorization key for the user.

  • ITunes 11.1.1 Freezing

    I upgraded to the new version of yesterday and it constantly freezes.  I have done the full re-installation a few times now and had no improvement.  Any idea what is going on here? maedwar3