HT201269 ive recently got a new iPhone 5s due to my old one breaking, it has been sync'd but has now been showing the black apple loading screen for the last 3 hours with less than a quarter of the bar filled. what do i do?

ive recently got a new iPhone 5s due to my old one breaking, it has been sync'd but has now been showing the black apple loading screen for the last 3 hours with less than a quarter of the bar filled. what do i do?

Take it back to where you purchased the device and get another device.

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My daughter got a new iphone and gave me her other one. How do I sync it to ITunes under my name?

My daughter got a new iphone and gave me her old one. How do I now sync it with ITunes under my name?

I believe when you plug her old iPhone in to your computer it will notify you that the phone is synced with another library and ask if you want to register it with your library. At least this is how iPods work. I'm not sure about iPhones. If you want to actually use the phone as your own you may need to go through AT&T.
If you're just looking to use the iPhone as an iPod (without the phone portion of it) you may run in to some problems. The iPhone really wants to be on a cell network all the time. I think you'd have to jailbreak it to get it to work properly as an iPod.
Let us know what happens when you plug the phone in to your computer.

HT2731 my oldest daughter recently bought a new ipod touch and gave her old one to her brother. I need to know how to unlink the old ipod from her account without losing all the music and games on it. He would like to have his own account.

My oldest daughter recently bought a new ipod touch and gave her old one to her brother. How do I unlink his ipod from her account and set up his own without losing the music and apps already on it?

Connect it to his iTunes library and set it up as a new device. You should be prompted to Erase and Sync the iPod if his iTunes library is separate from hers.
Or head to Settings -> General -> Reset -> Erase all Content and Settings.
B-rock

I just got a new iphone since i broke my old one and i cant get my imessage to work? Need help

I just got a new iphone 4 simce i broke my old one and my imessage or facetime wont log in

In regards to texts - SMS/MMS, you need to contact your carrier.

I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?

this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

If you made a backup before you restored it you can restore your iPhone from a backup and your game data should be restored. When you connect your iPhone in iTunes you can right click on it in the sidebar and select restore from backup.

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M.

Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!

Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!

Hi. The two user tips both describe a sequence of steps that should get your library from the point where it threatens to wipe data from your device to where it is syncing normally, while recovering as much information as possible. It may still be necessary to wipe and reload the device but this should only take place once all the data that can be recovered has been recovered.
Doing step 1 of 8 and then complaining things aren't the way you want them to be yet strikes me as premature...
Since you appear to have all your media content, and we are discussing an iPod classic, not an iOS device, the main worries are already taken care of. What's left is ratings, playcounts, playlist membership and checked status. Since your device holds only part of your library at best you could only recover the missing data for the content that is on the device using third party tools.
Recreating the previous checked/unchecked status of every track in your library from where you are now may not be that easy. Syncing with selected playlists has many advantages, one of which would have been that you would have a named playlist that could have been retrieved by 3rd party software if you had used this method.
You haven't explained what caused your problem in the first place, but if you have a Previous iTunes Libraries folder holding old copies of your iTunes database (generated with each iTunes update) then it would be possible to restore the most recent of these and then update the library with any changes in your media folder.
BTW Apple doesn't offer free support for this kind of issue with iTunes.
tt2

I recently got a new iPhone 4 and finally plugged it into my Mac. I hit "restore from backup" and it deleted all of my photos. How do I get those photos back? My iCloud isn't showing them.

I recently got a new iphone 4. Before plugging it into my Mac, I had taken a ton of pictures with it. I finally plugged it in to update my phone and get my music from my Mac. In the process, I selected "restore from backup". After losing all of my new pictures on my phone, and not syncing my music, it seemed like the worst thing I could have done. Is there any way to retrieve these pictures? Any help will be appreciated.

The pics are gone. This is what a restore is. You erased your iphone, reinstalled your software, then added back your settings from the date of the last backup.
You should have imported your photos to your computer as you would with any digital pictures, before any restore or update.
Sorry

I just recently got a new iPhone 4 and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!

i just recently got a new iPhone 4 (my other one had water damage) and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!

May be your carrier but try a reset:
Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears

I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!

I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!

Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security".

ICloud password works on everything but erasing all data. I got a new iPhone and need to wipe this one but am not sure how else to do this since the password is not working. Any suggestions?

iCloud password works on everything but erasing all data. I got a new iPhone and need to wipe this one but am not sure how else to do this since the password is not working. Any suggestions?

Firefox also makes regular backups of your bookmarks in a folder named bookmarkbackups in your personal settings folder. You can restore the backup to your new Firefox, but unlike importing the HTML-format file, it is a complete drop-in replacement, so if you have saved new bookmarks you do not want to lose, the export/import method may work better for you.
By default, Windows hides your personal settings folder so the easiest way to access it is from inside Firefox. You can use either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This will launch a window showing your Firefox settings files.
You might want to back up this whole folder if you have other data you want to preserve from your XP computer.
Either way, you should find the bookmarkbackups folder here and when you click into it, find maybe 10 files with dates in their names.
The procedure to restore the file once you have it on removable media or some other convenient place is described in this article: [[Restore bookmarks from backup or move them to another computer]].
Regarding the other files and what you might find of use: [[Recovering important data from an old profile]].

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?
Thanks.

If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
If you do have access... See Here...
iTunes: How to move your music to a new computer
Or...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

I have a new iPhone and have kept my old one to play music in another room, when i recently updated my new iPhone it has backed up to my old iPhone and I have therefore lost pictures, messages etc from my new phone how can I get it all back?

I have a new iPhone and have kept my old one to play music in another room. I have recently updated my software on the new iPhone and when it backed up it backed up to the old iPhone, I have therefore lost pictures, messages and apps from my new iPhone as it has backed up to the last session of the old phone, how can I get all my new stuff back and stop it from happening again?

BarnsleyMif wrote:
I have recently updated my software on the new iPhone and when it backed up it backed up to the old iPhone
No such thing has occurred. iPhones do not backup to one another.
It is not possible to backup a different iPhone from the one being updated.
If the iPhone was restored with a backup from a different device, restore it again from the correct backup.
BarnsleyMif wrote:
how can I get all my new stuff back and stop it from happening again?
Pay attention when restoring the iPhone and select the correct backup to restore from.

HT201269 hi i need help, i just go a new iPhone 5 and i want to put all my backed up stuff on, but it doesn't show on the list, how do i get all my stuff back and yes i did backup the old phone

hi i need help, i just go a new iPhone 5 and i want to put all my backed up stuff on, but it doesn't show on the list, how do i get all my stuff back and yes i did backup the old phone

Follow the explicit instructions in the article from which the thread was started and restore the device from the backup of the previous device.

HT201269 ive recently got a new iPhone 5s due to my old one breaking, it has been sync'd but has now been showing the black apple loading screen for the last 3 hours with less than a quarter of the bar filled. what do i do?

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