HT201269 my itouch was not backed up to itunes or icloud before malfunctioning. Can I restore Apple store Apps I have purchased?
my itouch was not backed up to itunes or icloud before malfunctioning. Can I restore Apple store Apps I have purchased?
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
You will lose app data
Similar Messages
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My itouch will not back up in itunes so I can not run updates
When I connect my iotouch and try to run a back up before updating it runs forever and will not backup. I can transfer purchases and was able to sync apps but I can not run update because I can not back up.
Hopefully you aren't doing this with a PC running Windows 2000 since 2000 is not supported.
Try deleting the existing backup and manually creating a new backup.
Go to iTunes > Preferences and under the Devices tab, select and delete the existing backup.
Then right-click on your iPod Touch under Devices in the iTunes source list and at the menu window that appears, select Back Up to create a new backup. -
How can I restore my old photos after a recovery if not backed up through itunes or icloud
Here's the story. I dropped my phone in a swimming pool. It did not start at first. I layed the phone in a bag of uncooked rice and after 5 days it seemed like it was going to startup again. However something was wrong with teh battery so we ordered a new battery. The phone started up with the new battery but it wanted to go into that recovery mode. I did go through the backup procedure in iTunes and then recovery. The phone is now starting up fine but it is blank from apps and photos like a new phone. I did not have any photos backed up over iCloud before this happened. However shouldn't the photos still be on teh memory card of the phone? I thought the recovery process just resets the phone to factory standard, not deleting my photos. How can I get my old photos out of the phone? They are not in the DCIM when I log on through Windows explorer as well.
What a crappy design. This is where Android is so much better. It seems to me like you have no control over your iPhone. It does whatever Apple has designed it to do without asking you first. On Android you can actually go in see all folders, document files, photo files etc and you have so much more control of everything. Apple s..cks!
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Film download was faulty but Apple Sypre will not let me start th download again. What do I do? I don't want to buy it again!
Hello Zoocan,
The best thing you can do is contact Apple Support, they will be able to help you. You can tell them you have receipts of your purchases.
Apple Support (United States): 1-800-275-2273
Cedric -
Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased had no problem downloading to my new phone from itunes with no charge, but I can't download music that I have already paid for that was not backed up w/out paying again. How can I get these songs to my new phone without having to buy them again?
Whether you can re-download music depends upon what country that you are in (and whether it remains in the store). If you don't have a Music section in the Purchased tab in the iTunes store app on your phone for re-downloading it, then do you not have you library on your computer's iTunes or on your backup of your downloads ? If not then you could try contacting iTunes Support and see if they will grant you a re-download
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Apple store app using location in ios7.1 even when not launched
Just updated to iOS7.1 on my iphone. SUDDENLY the location icon on my menu bar remains on and is showing active use of location (under settings..... privacy.... location..... )... APPLE STORE is turned ON for location services..... but it is showing as ACTIVELY using location (battery life and phone resources) despite the app not even being launched
My fix? Turn off LOCATION services for APPLE STORE APP... and the location icon goes away.
Closing out the app manually DOES NOT stop the active use of locaiton services BY THIS APP.
Only app acting this way since change to iOS7.1
Is this affecting other people the same way?I do, but the same was happening with earlier iOS versions. I think its due to system services using location, like for traffic, cell network search, etc. For me they typically go away after 10 or so minutes, so I left the ones I think may be useful on, but if you turn location off for system services then you shouldn't get the intermittent location querying at all.
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Hi! I have a library of around 1000 songs on my iTunes, I recently synced my phone and all was lost, my partner has the same songs on hers with a different sign in, but not backed up anywhere, any suggestion on how I can store her tunes in my account ??? Then sync them to mine? When I sign her phone into her account I get a message warning that if I sync the dogs on her phone will be replaced by the ones in the library! But as there are no songs there I'm reluctant to continue!!! Please help this non techi guy.!!!!!
Hello Solid Buck,
Thank you so much for providing the details about the duplicate song issue you are experiencing. It sounds like you would like to remove the duplicate songs that will not play on your iPhone, but when you connect it to iTunes, iTunes only shows you one copy of the song on your iPhone.
In this situation, I recommend deleting the individual songs that do not play directly from your iPhone. I found the steps to do this on page 61 of the iPhone User Guide (http://manuals.info.apple.com/en_US/iphone_user_guide.pdf):
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I had to replace my hard drive on my MacBook and iTunes was not backed up. All of our purchases were recovered, but we are missing music that we now have only on other devices (iPad, iPod and iPhone). Is there a way to recover music from these devices? Also, the missing music on the MacBook that is on the iPhone is greyed out so I can't play it. What's the deal? How can I change that?
BTW- I am going to purchase an external hard drive to make sure this never happens again. I'm am also discovering other missing very valuable data. I'm considering investing in iMatch, too.Try PhoneView: http://www.ecamm.com/mac/phoneview/
iTunes Match is not a backup strategy. Do not rely upon it for disaster recovery. For that you need to use Time Machine or "clone" software. -
My phone was run over. It still works enough to see some of the screen but not the number pad. I cannot unlock the phone because I activated find my iphone. How can I unlock the phone so I can save my photos? Is there a way to unlock it from find my iphone. It was not backed up in iCloud. When I plug it into my computer, the computer tells me that I have to unlock it first. Help?
No I haven't synced my iPhone with the computer I'm currently using. The computer that I normally sync my iPhone with is being repaired.
I read a nearly identical question to mine (in which you answered) and I found my the answer. Thanks!
Now I have a few more questions: If I mail my broken iPhone to Asurion, will I be able to get my data off of my iPhone once Asurion has it? And what will happen to my old iPhone and the data on it if I activate my replacement iPhone? Will my broken iPhone just become de-activated and will the data be erased or lost or something? Could I still sync it (with the computer ir originally synced with) and back up the data?
Thanks. -
How to get existing library imported to new itunes install, old library was not backed up or exported. This occured due to Win 7 user profile was corrupt.
I know that in Mac OS X one can pick which library to use by holding down the option key while starting iTunes. What's the Windows equivalent?
Press the Shift key.
WIll the fact that the music is now on another physical drive make a difference
No.
I know the previous install is at least 7.0, but I have no idea about which point release.
Try checking the content of the iTunes Music Library.xml file.
Finally, what's the expected behaviour (or required procedure) with respect to reauthorization of this computer to use the same ITMS-purchased files?
You will be asked to reauthorize the computer.
(28446) -
I locked my iphone 4s, I forgot the passcode and it says disabled connect to itunes. I have some very important information on the phone I can't lose, How can I retrieve that information if the phone was not backed up to icloud of my mac? I will go to court over this to prove it is my phone. I just can't lose this information. Please, Please, Please, help me. I will mail the phone in to apple store if that will help.
LeslieKyderbylove wrote:
I locked my iphone 4s, I forgot the passcode and it says disabled connect to itunes. I have some very important information on the phone I can't lose, How can I retrieve that information if the phone was not backed up to icloud of my mac?
You can't. If your phone is disabled, the data has already been erased...that's the whole point of the passcode. Your only option now is:
Turn your phone off, then force it into recovery mode & restore it:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. -
i lost all my contacts upon upgrading to ios7. Does anyone know how I can get them back. my phone was not backed up beforehand.
You can solve this problem by this method.
You may need a third party easy iPhone recovery tool to recover your contacts.
http://easy-iphone-recovery.blogspot.com/iphone-recovery-resource.html
This tool can help you to recover the lost contacts directly from your iPhone. Please have a try.
If it works, try to pay for it to get the full recovery feature. -
I accidentally deleted an app that was not backed up to the cloud; can I get it back?
I accidentally deleted an app that was not backed up to the cloud; can I get it back? It wouldn't matter too much except that it was a paid app. A search of topics wasn't successful. I've learned a lot from these discussion support communities. Thank you for any help.
Download past purchases - Apple Support
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I just accidnetally deleted email account and there wa sno warining so it went through and I lost all my emails. The email was not Back up. Is there any way how this account could be recovered?
If the account was an IMAP account your emails should re-appear if you recreate the email account. If the account was POP you hopefully have backup (TIme Machine?) you can restore the emails from.
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While performing a system update, I shut down my iPod touch. Can the pictures on my iPod be recovered if my iPod was not backed up?
iPod is fourth generation, the system update was a little over half complete.
I want to get the pictures off the iPod so that I can keep them. Is there any way to do this?Maybe,
- if when you connect the iPod to your computer you can make a backup? If yes yo can restore from that backup
iOS: How to back up and restore your content
- Go to iTunes>Preferences>Devices and see if there is a backup dated when you started the update. the first stiep of an update is iTunes making a backup.
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
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