HT201269 Mystery email address in app store

My new iPhone 5s has someone else's email address listed when I try to update my apps. I cannot sync to my computer All the settings in iTunes & App Store are correct. Help!

That is a little more involved than just being prompted with another Apple ID when trying to install an app update.
Try logging out of your Apple ID with iTunes on your computer followed by logging back in. At the iTunes menu bar go to Store and select Sign Out. Follow this by signing back in.
If no change after this, try deauthorizing your computer with iTunes followed by reauthorizing your computer with your Apple ID. iTunes menu bar > Store > Deauthorize this computer followed by reauthorizing the computer with your Apple ID at the same location.
All apps, all paid and free apps include DRM protection which is tied to the iTunes account or Apple ID that was used to download the apps. Apps downloaded with one Apple ID cannot be merged with or transferred to another Apple ID.
Does this occur when trying to update any of the apps on your iPhone with an app update available, or just with a select app?
How did this Sprint store transfer the data from your old 4S to the new 5S? With a computer at the store, or direct with the iPhone selecting your iCloud account back for the iPhone 4S?

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I can't remove previous owners email address from App Store so can't use - advice please!!

I can't remove previous owners email address from App Store so can't use - advice please!!

Settings/iTunes & App Stores. Tap the Apple ID. Tap Sign out. Then sign in with your Apple ID. However, if the phone still has Find my iPhone enabled with the previous owner's Apple ID then the phone will be useless to you until you get the previous owner to release Activation Lock on the phone.

The email address the app store is asking me the password for is not the email address i am signed in under in the app store

The email address-appleid that is coming up and asking me the password for in my app store when i am trying to update my apps is not the same email-appleid i am signed in under when i go to my settings and view my itunes and app store. Its a different apple id than i am using for my icloud, apple id, itunes, ect how can I get this to change where i can update and purchase new apps?

codyme0310 wrote:
The email address-appleid that is coming up and asking me the password for in my app store when i am trying to update my apps is not the same email-appleid i am signed in under when i go to my settings and view my itunes and app store. Its a different apple id than i am using for my icloud, apple id, itunes, ect how can I get this to change where i can update and purchase new apps?
That means that you did not buy the apps using your Apple account. Niel has the correct answer.

Wrong email address on app store when asking for password

Hi.
I have the Iphone4 and today I was offered 4 updates for my apps. 3 downloaded but the Paypal update didn't. I then tried to update the Paypal app and the Iphone asked me to put my password in. I entered it but it said the password was wrong. I then noticed that the email address that was displayed wasn't mine, it was my house mate's.
When I go into settings and look at the app store settings I am logged in as me. I tried logging out and back in again but it still does it. If I download another app it just does it without asking for a password so I can't see if it's just Paypal.
Can anyone help me please? I'm really confused.
Thanks
Message was edited by: chesterflaps

Hi.
I just worked it out then came on here to update to say I no longer need help and you're right.
Basically he had the paypal app on his phone and backed them up on the pc. Then he synced my phone for me and accidentally put paypal on which was obviously his app.
Thanks for your help anyway.

I changed my email address but App Store is not updated

I changed my email address and it has been verified and I get emails from Apple to this new address, but when I go to App Store and try to update on my iPad the little box gives my old email address, so when I put in the correct password it says 'your Apple ID or password is incorrect'. Any help would be welcome.

I take it that the old email address was your Apple ID. It sounds like you created a new Apple ID with your new email address. Unfortunately that was not the best way to go about the issue. Instead of making a new Apple ID, your should have just changed the email address for the old Apple ID.
Changing the email address you use for your Apple ID -
http://support.apple.com/kb/HT5621
Now the issue is that content bought with your old Apple ID will be forever associated with that Apple ID. There is no way to change that. Apple does not transfer content from one ID to another ID. So the only way that you will be able to update the content bought with the old ID is to use the old ID. There is no way around that fact.

Entered incorrect email address in apps store

I accidentally entered a mis-spelled (omitted a letter) email account into the apps store site so registration details could not be sent to email. Now I am locked out. Help in words on one syable as I am a bit of a technophobe.

You can only remove it by restoring as new.

Changed email address now apps won't update

I changed my email address with iTunes store and in the Store settings on my Touch (1st Gen, software 3.1.3). Everything syncs OK, but I can't update my apps because the pop-up account verification box on my Touch still contains my old email address and it can't be changed. In the iTunes store in shows that I have updates available, but when I click to view them is says that I have none.
I've tried the suggestion at this thread:
http://discussions.apple.com/thread.jspa?threadID=2543640&tstart=45
without any success. I have reset my iPod without success.
Any help appreciated

iTunes Store Customer Support eventually came up with the solution. Apparently you can't update your iTunes Store account using MobileMe ID. I tried that but the process created a new account instead, without my knowledge, using my advised change of email address as the account name. I signed in to the iTunes Store with this newly created account and the updates proceeded without a problem. I also changed the Store settings in my iPod to the new account, and I can now update my apps that way as well. My only problem now is that I have at least 5 iTunes Store accounts, perhaps more, and they cannot be merged. Hmmmm ...

I have received a weird email from the App Store about the iCloud...

I got a weird email from the App Store saying this...
Dear iCloud Member,
Your annual subscription was set to renew on Oct 20th, 2012 PDT.Attempt to do so has failed.
This may occour as a result of change of credit card or billing address. Please take a minute.
to review your account settings. If you want to change any of the details below, log in to MobileMe
select Account and click continue. .
LOGIN HERE TO UPDATE.
Copyright © 2012 Apple Inc. All rights reserved.
The thing was, when I clicked on the login thing, it took me to another site and I instantly shut the server down before anything happened. Is this a real email or is it a fake? Has anyone else had this? I have already updated from one to the other so I don't know why I am receiving this.

As long as you didn't enter your iCloud username and password on the site the link took you too, you will be ok.
If you did, change your password immediately, and be vigilant for any suspicious activity in your account.

How can I change the email from my app store an use a different email forgot password

How can I change the email from my app store an use another email

Hi there,
You may find the article below helpful.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
-Griff W.

I have changed my itunes account email address but apps linked to itunes have not updated email address on iphone 4

I have changed my itunes account email address but apps linked to itunes have not updated to the new email address on iphone 4

Welcome to the Apple community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

HT2534 where is my email verification for app store?

cantt get email verification from app store, getting all other emails

It should be sent to the email adddress you associated with the Apple ID when you set it up. Apparently it can take up to 48 hrs. This is from Apple:
I didn't receive a verification email (within 48 hours).
Sign in with your Apple ID account and resend the notification. Search all of your mail folders for any emails coming from 'apple.com'.
I didn't receive a verification email (more than 48 hours).
You'll need to restart the registration process. You can reuse the same account information.
If all else fails, contact iTunes store support here: http://www.apple.com/emea/support/itunes/contact.html.

How long does it take to receive email receipts for App Store purchases?

I've been using iTunes for awhile but only recently got an iPhone. Whenever I've purchased music from iTunes I would usually get an email receipt same day or next day. I purchased my first iPhone app from the App Store five days ago but still have not received an email receipt (email address is correct and I checked spam folder). Is this normal? I'm kind of a stickler about keeping records for my credit card purchases and would like to have a receipt for all purchases. I read somewhere an email is sent every $20 spent or every 12 hours, whichever comes first. I've made other app purchases since then but not $20 worth. But since it's been five days since my first purchase, something has to be wrong, no? Additionally, is there a way to find and print receipts? I know you can go to 'purchase history' in iTunes and do a screen grab, but if I have to do that for each purchase here on out, that will be depressing. Also it's not much of a receipt since it doesn't show which credit card was used.
Thanks for input,
Joe

Well wouldn't you know it? I received the email receipt tonight! Only took a full 5 days. Of course it comes right after I posted this question... I guess the 12 hours thing is bunked--maybe only when it comes to app purchases--but at least they sent it.
Joe

I want to change the email address for iTunes Store

I want to change my email address for the iTunes Store

You can update the primary email address on your account by tapping on it in Settings > iTunes & App Store on your phone and tapping 'view apple id' on the popup and logging into it, or by logging into it via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com
If you do change it you may then need to log out on your other devices (tap on it in Settings > iTunes & App Store) and computers (Store > Sign Out menu option) and then log back in with the updated version

My email add on app store is locked i can only input the password. how do i change this?

Hi!
I was wondering if any of you guys can help me with my problem. I have two accounts, both have different apps on them. i always make sure that i'm logged out of app store before i update, but everytime i try press the update button on the app the old email still pops up. it's like the email address is locked in. i tried syncing my ipod while i'm logged out of the store but still to no avail. the old email still pops up.
Thanks

Tap the Apple ID and sign out, then sign back in with the correct ID. Or go to Settings > iTunes & App Stores where you can do the same thing.
Regards.

Bous Email warning on App Store Download

I just got an email about an app download quoting an apple id that is similar to mine but not the same and inviting me to cancel payment for the app. When I click the link I get to a site that looks like apple but asks me to submit payment info (credit car details etc). Is this a scam?

Yes, it's a scam. Just delete it.
Regards.

HT201269 Mystery email address in app store

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