HT201269 Phone has been restoring for 2 months - please help!

I have been trying to update a new device from iCloud for the last 2 months but the update never completes. The phone is still said to be 'restoring' itself, and until this is done it won't let me update the software or anything. Please help!

Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.

Similar Messages

  • My iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore

    my iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore

    Hey p0507!
    Here is an article that addresses your error message, and can help you troubleshoot this issue:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Configure your security software
    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
    Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • My phone has been restored using iTunes.  All of my previous photo are not downloaded on my phone and I'm unable t delete - no trash bin.

    My phone has been restored using iTunes.  All of my previous photo are downloaded. I'm unable to delete the photos from the phone - no trash bin.  It has utilized all my storage and I'm unable to use any of my apps.

    Hello there, Jeanne2919.
    There is a great Knowledge Base article that is right up your alley:
    iOS and iPod: Syncing photos using iTunes
    http://support.apple.com/kb/HT4236
    Specifically this section:
    To delete synced photos and videos
    In iTunes, select the device icon in the Devices list on the left. Click the Photos tab in the resulting window.
    Choose "Sync photos from."
    On a Mac, choose iPhoto or Aperture from the pop-up menu.
    On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
    Choose "Selected albums" and deselect the albums or collections you want to delete.
    Click Apply.
    To delete Camera Roll photos and videos
    There are two methods to delete items from the Camera Roll:
    Import the Camera Roll to your computer, choosing to delete items after import.
    or
    Delete photos and videos from your device manually. Open the Photos application, open the Camera Roll, tap the Action button, tap each photo to select it, and tap the Delete button.
    Note: For photos and videos you want to save for later, import them to your computer before deleting them from the Camera Roll.
    Thanks for reaching out to Apple Support Communities!
    Cheers,
    Pedro D.

  • My phone has been rebooting for 4 days now

    PLEASE HELP!!!! my phone has been rebooting for 4 days now it stuck on 99% i tried the paper thing on the batery but to no avail. please help

    Did you replace the cable as well ?  Maybe thats your problem.

  • HT1212 I can not unlock my sons Ipod, and it does not ask for a code, not that he remembers it now.  It has been locked for monthes, and dont know what to do.  Can you help

    Trying to unlock my sons ipod and he doesnt know what his password was.  It has been disabled for monthes.  Cant get it reset with itunes apple.  And doesnt even ask for a passcode anyways.  It just isnt doing anything.I have beentrying to unlock it for 2 hrs already

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
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    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • I lost my iPhone recently. It has since disappeared from support profile. Does this suggest that the phone has been restored and synced with another account?

    I lost my iPhone recently. It has since disappeared from support profile. Does this suggest that the phone has been restored and synced with another account?

    See:
    What to do if your Apple ID has been hacked
    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

  • My phone has been frozen for an hour. How do I get it unfrozen?

    My phone has been frozen for over an hour. How do I get it unfrozen?

    For "iPhone frozen",  you can try these ways to unfrozen it:
    Force quitting app: Press and hold the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then press and hold the Home button until the app quits.
    Reboot iPhone: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
    Reset iPhone settings: Go ahead to select Settings > General > Reset > Reset All Settings
    Reset iPhone to factory default: As the method of last resort, you can restore the iPad to its original factory settings. However, it will erase all your iPhone data. Therefore, you must backup your iPhone first. Then, go to Settings > General >Reset > Erase All Content and Settings.
    Hope it can help you.

  • My phone has been updating for two days. How do I stop it? I need my phone!

    My phone has been updating for two days. How do I stop it? I need my phone!

    Hello, Linda BC. 
    Thank you for visiting Apple Support Communities.
    Here is an article that I would recommend going through when experiencing this issue.
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Cheers,
    Jason H.

  • IN TROUBLE! Phone has been restored, lost everything - forgotten Apple ID and Password!!! HELP

    IM IN TROUBLE! Phone has been restored, lost everything - forgotten Apple ID and Password!!! HELP

    As for forgetting your Apple ID, head to If you forgot your Apple ID password - Apple Support  and follow those instructions.
    As for those things you lost, well that's your own fault for not syncing to iCloud or your computer. You can re download most previously downloaded items once you log into your Apple account in iTunes or the AppStore.

  • WHEN will you support raw files for Canon 70D in PE? This camera has been out for months!

    WHEN will you support raw files for Canon 70D in PE? This camera has been out for months!

    Hi,
    PSE 12 with updates or PSE 13 should support the Canon 70D.
    Which version do you have and which operating system are you running on?
    If you have an older version of PSE, you could use the DNG converter to convert the CR2 files to DNG files - then you can use the DNG files in PSE.
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  • 30" has been flickering for months on start-up until warmed up. Also, brightness won't stay on, but cycles down repeatedly.

    30" has been flickering for months on start-up until warmed up. Also, brightness won't stay on, but cycles down repeatedly.

    OK, I tried setting Energy Savings to 1 minute. The Mac shut down and would not power back up via the power button, had to pull power plug. So it seems to be tied to the Energy settings.

  • My phone has been upgrading for a few days ,how do I stop it?

    My phone has been upgrading for a few days,how do I stop it?

    Greetings Watchandpray,
    After reading your post, it sounds like you are experiencing an error while updating your iPhone. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
    Turn your iOS device off and on (restart) and reset
    How to restart
    Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
    How to reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Thank you for contributing to Apple Support Communities,
    BobbyD

  • I just tried updating my iPhone 5 to the new iOS7 and it keeps saying the activation server can not be reached...My phone has been down for almost an hour now. Can anyone help? thank you

    I just tried updating my iPhone 5 to the new iOS7 and it keeps saying the activation server can not be reached...My phone has been down for almost an hour now. Can anyone help? thank you

    Too many people are flooding Apple's servers, everyone is having this issue, try every so often, or wait until tomorrow.

  • HT1222 My new ipD will not finish the restore.  It has.been restoring for 3 days

    My new iPad mini with retina display has been restoring for 3days and will not end.  How do I get it to finish?

    My new iPad mini with retina display has been restoring for 3days and will not end.  How do I get it to finish?

  • My apple ID: my device is iPhone 5s 32Gb but now i forgot password. I've been restored my iPhone :(( Please help me, Thanks so much

    My apple ID: my device is iPhone 5s 32Gb but now i forgot password. I've been restored my iPhone :(( Please help me, Thanks so much.
    P/s: sorry, I'm not speak English well.
    <Personal Information Edited by Host>

    First, remove your personal information from your post.  None of that is needed.
    This is not Apple.  This is a user-to-user PUBLIC forum.  You've just given out a lot of personal informaiton to thousands of strangers.
    Go to iforgot.apple.com to reset your Apple ID password.

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