HT201269 Problems with new iphone

Hi, I've recently upgraded to an iphone 5s. It has the latest software and I have just installed the latest itunes. However, when i try to sync the new phone it says "This iphone cannot be used becasue the required software is not installed. Run the itunes installer to remove itunes then install itunes again". Can anyone explain this as I have the latest software on both!

Where are you seeing this message, on the phone or the computer? See this support document about removing and reinstalliing iTunes on a Windows computer. http://support.apple.com/kb/HT1923
Follow those instructions completely, as doing it a different way could prove to create more problems. After that, try the sync process again.

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Mail exchange problem with new iphone

My home button stopped working so I went to the store and got myself a new iphone under warranty (Thanks apple).
It is running version 4.3.4
Anyhow, when I got home and restore from backup, everything works beautifully. However, the only problem is that I can't sync my hotmail using exchange. My Gmail is set under exchange as well and it works fine.
I have tried the following but it didn't work
==============================
I deleted and re-entered the account info, though everything are 100% correct, I still getting the "Unable to verify account info.". If I save the profile and open "mail" the message "Cannot Get Mail" would pop up
Re-formating the phone doesn't work either
I installed EAS Default task timeout profile, which I found online and it didn't work either
Any help would be appreciated, thanks

Basic troubleshooting from the manual is:
Restart
Reset
Restore
http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf
You can make an appointment with the Genius Bar if you have tried these and they have not worked. If they determine your iphone to be defective, they will replace.
You can also call 800-my iphone for assistance.

Problems with new iPhone 5S HELP!!!

Hi so i recently got the new iPhone 5s. I have been experincing problems since two weeks after purchase. People have problem hearing me during phone cals not network also on facetime i have tried holding the phone in numerous postion with tierdless effort but no result also the phone itslef get burning hot whilst playing the simplest of games like candy crush and no its not because i play it for hours on ends it gets a such a temprature after 3 minutes of use. I recently attempted to purchase infintey blade 3 it couldent complete the download because i have used up the capacity and then a notficaton pops up on my lock screen saying 'you have used up all your storage' it has been only a month and couple of weeks how can this happen with only 72 apps 132 songs and i have used up the suposed capacity 12.9gb what should do?

Search these forums for hints on how to maximize your battery life. after trying the many suggestions on these forums you still feel your battery is draining too fast Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Problems with new iPhone Texting

My husband and I have new iPhone 4s. He can only receive text messages to an old email address (not his new email address or current phone number) I tried to add his new email address but in Settings, Messages he does not have the field titled "Receive At" like I do on my phone. In fact he also does not have "Send Read Receipts" or Send As SMS" Can any one help !! Thanks!!

Turn iMessage on on his iPhone.
Settings -> Messages -> iMessage -> Switch to on
The fields should appear

Problems with New iPhone connecting to wireless at home

Hi everyone,
just got back from the Apple store in Bristol ( UK ) where I had my 'old' iPhone exchanged for a New one because of some problems.
Anyway I get home and I am 'trying' to get my iPhone on to my home wireless ( which is protected so have to 'add' the phone to the accept list ), the problem is when I try to add the iPhone I keep getting a 'error' message telling me that the "MAC" address ( from the phone ) is not a MAC address.
I know where to look - 'About' - 'Wi-Fi Address and there is the Mac address ( 14:8F:C6:D9:9B:6D ) , so does anyone know what I am missing or doing wrong !!
I had no problem adding my 'Old' iPhone or anything else, iPads ( one a friends for when they visit ), iTouch, Macbook ect ;-(
Not happy at the moment.
Steve

Try the setup assistant and diagnostics by clicking "Assist me" on the network system preference page.
Chris

Problems with new iPhone

Hi, I hope someone can help.
SO I finally bought an iphone on pay as you go. Set it up including syncing eMail and Calendar from Google through the Microsoft Exchange settings following googles intructions.
I then switch the phone off, using the red slider. When I switch it on in the morning it takes ages at teh apple logo and then tells me I need to plug it into iTunes. The phone has been activated.
I got home plugged it in and it all started working fine. Then when I powered off again over night the same thing happened but this time when connecting to itunes I am told itunes cannot connect to any content on the iphone and a factory restore is required.
Selecting to continue with this, it down loads the latest software and then starts preparing the iphone for restore before erroring saying iphone could not be restored unknown error (1602)
Please help I have only had the phone 48 hours and am not happy!

About the freezing, When i first bought my iphone when they came out I got a phone that after going to sleep or idle it would just freeze and i would have to hard boot the phone to come back up. I took it back to the store and they gave me a brand new phone. It was within the first 2 weeks that i purchased it. If your after your 2 weeks i think they will make you send it back to them so that they could look at it and repair it.

Problem with new Iphone 4, mms not working to receive.

My Iphone 4 is not receiving mms texts, but will send them. Ive checked for updates, made sure all settings are correct and rebooted it. What else can I try before restoring? Its brand new as of 3 days and has never received mms.

Help here > iPhone: If you can't send or receive text messages

HT1296 Having a problem with new iphone 5c. have backup iphone 4 and trying to move info to iphone 5c. is not working. when plugging into computer backups from iphone 5c which does not have contacts on it. what am I missing?

I have backuped my iphone 4 on itunes.
plugged in iphone 5c- automatically backups the new phone and gets rid of the obackup on the iphone 4
How to transfer information from iphone 4 to iphone 5c

Is your 5C already setup? If so, you'll have to erase it before you can restore the backup of your iPhone 4 to it: Settings>General>Reset>Erase All Content & Settings.

Help! Big problem with new iphone update: infos & contacts disappeared from my iphone!

Hi,
I tried to update my iphone, it seemed to work but to let my iphone completely empty: no more phone numbers, pictures, etc.. in it. I thought I could pick the info on my itunes in computer but apparently the update broke the itunes program as well: it says that some elemets are missing... does someone have an idea??? THANKS SOOO MUCH!

Contacts and calendar events aren't backed up? That's a complete load of hokey. They are backed up, and I ran into a similar problem and recovered them FROM the backup. Here's my post:
http://discussions.apple.com/message.jspa?messageID=8078597#8078597
and
http://discussions.apple.com/message.jspa?messageID=8078453#8078453
Hope this helps.
dijitul in Hawaii

Cellular Problems with new iPhone

I ordered the iPhone 5s from the apple store app and it got here today and there appears to be some cellular issues, as in, I can't send or receive calls or messages. iMessage also will not activate. Please help this is very frustrating.

Bring your phone into Apple for evaluation

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add APN. Now when i switch to safari its showing you are not subscribed for cellular data. But I am able to use data on other phone.
Will you please help me in this regard?
Another issue, since i bought my new iphone there is dust inside back main camera.
Your advises are highly appreciated.

Hey Shaiju isac,
I'd take a look at the following article, it'll guide you though steps to you troubleshoot cellular data issues on your iPhone:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
David

I have migrated from London to New Delhi and i am facing some problem with my iPhone 4s and i am not able to setup a repair .My phone is in under warranty too. Can anyone tell whats the matter?

I have migrated from London to New Delhi and i am facing some problem with my iPhone 4s and i am not able to setup a repair .My phone is in under warranty too. Can anyone tell whats the matter?

The warranty is NOT international. You must take it back to the country of origin if it needs repair. The E.U. is considered a single country for warranty purposes.

I have one problem with my iphone 4s i c"ant make facetime calls with other iphons. olso when i make calls on the facetime icon is question sign! can any oane hellp me! wath my be the problem because it is all new iphone!

i have one problem with my iphone 4s i c"ant make facetime calls with other iphons. olso when i make calls on the facetime icon is question sign! can any oane hellp me! wath my be the problem because it is all new iphone!

First question where ae you located? If you're in the Middle East or UAE, factime has been restricted by the government.
If your not from there look here:
http://support.apple.com/kb/TS3367

I have problem with my iphone 3gs , ISO 5.0.1 , i tried to update it to new 5.1.1 and not getting and showing below massage the iphone could not be updated. an unknown error occurred 11

I have problem with my iphone 3gs ( ISO 5.0.1) , it is stuck on apple LOGO and just restaring from time to time after long time will open then i am able to see all app so i tried to update it to new 5.1.1 but not getting update and showing below messege the iphone could not be updated. an unknown error occurred 11
thanks

if itunes can no longer pickup your ipod, and you cant even do anything to your ipod, your best option is to either call apple care, or just take it to the nearest apple shop. i had a similar problem, mines currently at apple care repairs and they might just end up giving me a replacement.

I just started using my iphone 5s. I have a problem with new incoming emails from my POP account. Why are they marked as read automatically even though I have not even opened them yet.

I just started using my iphone 5s. I have a problem with new incoming emails from my POP account. Why are they marked as read automatically even though I have not even opened them yet.
At first I thought it might be because I was using simultaneously my old iPhone 4S so it somehow realized the emails where being pushed to another device and the it marked as read, this has nothing to do since I have deleted the email account from the iPhone 4S

Contact the email provider for assistance with their service.

HT201269 Problems with new iphone

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