HT201269 Says my password to restore is not correct, isn't it the same password for my Apple id?
My phone crashed yesterday when iTunes tried to add an upgrade to it. The upgrade didn't work and instead it wiped my phone back to factory settings. There is a back up of my phone saved to my computer from before the upgrade attempt. When I try to restore the phone it asks for a password, I type in my Apple id password and it tells me it is wrong. Shouldn't it be this password? Not sure what I am missing...
Your backup file is encrypted with a password that you set, and unless you can remember that password, you won't be able to use the backup file.
Similar Messages
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Is there any way to reset my iphone i did the latest update and now i cant download any new apps? I tried to do the general reset but it keeps telling me that my passcode is not correct. This is the same passcode that I use to unlock my phine though to get in to it.
press and hold both the power and home buttons until the apple logo appears and then let them go. Wait till the phone restarts and then try
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My iPod is corrupt according to iTunes, however it won't restore through iTunes either. I've tried to reformat the drive. Makes no difference. I've tried to reformat after choosing disk manager, and again the same result. The iPod takes forever to work through the reformatting process and I get the same message "Itunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod" and then my pc tells me to format the disk.
It's so frustrating, is there a fix to this? It seems like the iPod could still function, but I'm missing the way to get out of this loop, please help me!Likely a hard drive fault, see the note that i wrote few years ago, hopefully it helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
My wireless router in my home has failed. I purchased a new router, but it will not allow some of the characters which I used for my old password. Therefore I cannot access the internet with my ipad mini or my ipod touch. I am unable to change the password on either device. How do I go about changing the password on these units so that I can access the internet? Thanks
Terry Beckinghamhttp://www.apple.com/support/appleid/contact/
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IMessage will not activate as I changed the email address for my Apple ID
When I first activated iMessage I was using an old hotmail address as my apple ID but I have since changed this to my uni email address which is my regular account. When my friends received a message they said it was from the old hotmail address so I deactivated iMessage with a view to reactivating it and resolving this issue. However when I try to reactivate it comes up with the old email address and asks for the password for it so I can't reactivate it.
Any Ideas?When you are in Settings>Messages, you'll see a field that says "Receive At", click that and it should take you to another page with your apple ID at the top. Click on your apple ID and sign out. Then you can sign in with the correct apple ID.
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Dear Sir,
On updation to 7.0.6 the i phone (4S) is asking for password, which I am not able to remember. The regular password I have for phone is incorrect, it says. Please help me in thisHere you go: http://support.apple.com/kb/ht1212.
Also, is it asking for your Apple ID password, or the device's passcode? -
Everytime I try to send an email on my ipod 4 touch I am told my password is not recognised. This is the same password that I use for my bt yahoo email on my computer also when I try to access any itunes or apps from apple when I am asked for my apple password I get the same message !! Help please
NiallqpatrickYou may reset the password on your account by opening https://iforgot.apple.com/ in Safari and entering your Apple ID (your email address, which the moderators should have removed earlier).
You won't be able to set the password to your email address, or a recently-used password (if I remember correctly).
Once you change your password, you should update your password on your iOS device in Settings > iTunes & App Store, then tapping the "Apple ID: <username>" cell at the top to re-enter your password. (Your iOS device may prompt you for the new password before getting to Settings as well.)
Hope that helps. If you have a different issue, please post a follow-up message. -
I have two Apple TV's one in my living room and one in our bedroom. I purchased a movie series on the tv in the living room but was not able to open on the tv in the bedroom. I am using the same account for both Apple TV's. Can anyone assist?
Wecome to the Apple Community.
For the avoidance of doubt, are you able to play the TV show on the Apple TV on which you bought it and it is a TV show and not a movie is it.
What do you mean can't open it, what exactly happens. -
I have an apple ID which I use to sign into icloud for my iPad and iPhone.But when I use the same ID for setting up iCloud on my Macbook it says INCORRECT ID or password, try again. I tried changing my passwords several times but it does not work for the macbook.
You will have to provide the correct password to delete the existing account, if you have tried but are not getting the password reset email, contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.
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Hi - I'm trying to download an app to my iphone but it says my password or ID is not recognised. I've changed my password and it works on my laptop. I think it could be because the ID on my phone is googlemail while on my macbook it's gmail - how do I change the apple ID on my phone?
Many thanks!
davidAnswered in the other thread you posted in:
i am trying to download new software and my mac keeps asking for the administrator name and password... i enter my apple…
Please don't post in more than one place. It can lead to people wasting their time answering a question which has already been answered elsewhere. -
for some reason everytime i got to my membership for pet insurance it says wrong password then i go back to IE 11 and it lets me sign in with the same password...What gives..do I have to have 8 different browsers to get into certain accounts...lol...help
Hi vikadelic,
Do you store your passwords in the browser? If so, you may want to update them to make sure that they are trying to login with the right credentials: [[Password manager - Remember, delete and change saved passwords in Firefox]]
If that is not the case, it may be an old stored cookie: [[Delete cookies to remove the information websites have stored on your computer]] -
Hello, I am having some major troubles connecting my iPhone 4S to my home wifi. When I try to connect on my phone, it says I have an incorrect password. That's not possible because I can connect my MacBook to the same network with the same password. I have reset my network settings on my phone, reset my router, called apple support, triple checked I was trying it in correctly, I have no clue what's going on.
The only thing different is I just moved, but I have the same router/phone/internet provider.
I've seen some discussions of router security options being the problem, I have my router connected to : WPA-PSK [TKIP] + WPA2-PSK [AES].
The other options are: WEP , WPA-PSK[TKIP] , WPA2-PSK [AES] , WPA/WPA2 Enterprise.
My troubleshooting and understanding of all this is pretty limited, my applecare service did not help, please can anyone help me?
Thanks!If the issue happened after an update, you may want to go into an Apple Store. Be sure to let them know exactly what's wrong with the device.
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what do i do because whenever i click on itunes it says 'this version of itunes has not correctly been localized for this language. please run the english version. its in english already? its only been doing this since today because i had to restore my laptop to a restore point, but itunes was working fine on that day?
Hello yazzie-dee,
I would recommend uninstalling, then downloading and reinstalling iTunes.
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/HT1925
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
Allen -
I just transferred data using migration assistant from a macbook pro to a macbook. I am trying to log back into the user that was on the pro but is now on the macbook with the same password as before, and it says my password is incorrect?
Suggest you try the password for the Macbook, not the previous one.
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We are on holiday in Mexico. Our iPad2 has no problem connecting to the Internet through our hotel's subscription WiFi network. But, both of our macbookpros can not with the same password. What can we try?
We can join the network, but can not access the Internet. The password is correct. We have tried network assistant and diagnostics, restarting the laptops, re-joining the network. Our iPhone 4s also works all the time.
Same location. Signal strength is good.Since I couldn't figure out a way to edit our original post, here's another potential clue.
Our laptops, when in System Preferences>Network, say "WiFi has the self-assigned IP address of XXXXXXXXX and will not be able to connect to the Internet".
Strangely, my six year old MBP running OS 10.6.8 accessed the Internet straight away, just by opening Safari to my home page. My wife's six month old MBP running OS 10.7.2 could not.
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