HT201269 Syncing to wrong device
how do i get back to setup assistant
Go to Settings>General>Reset and tap Erase All Content and Settings. This will erase the phone and return you to the setup assistant.
Similar Messages
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My brother synced an old device to my iphone 5 from itunes and it overwrited all my contacts and photos with everything
from the old itunes device. HELP.. how can I get back all my photos, contacts and apps? Would itunes have saved this
somehow when the device synced?
I'm devastated - we just moved from Boston to Cali and loosing all my info. tonight has crushed me! Any help is so
greatly appreciatedIf you've been using your phone as recommended in the User Guide, you've synched your contacts with a cloud service like Google, MobileMe or iCloud, or with a program on your computer like Address Book or Outlook.
Your contacts should still be safe in those programs and ready for resynching.
If, on the other hand, you've relied only on the iPhone to maintain your contacts, then you have just learned a valuable lesson, and this is why is is NOT recommended by Apple.
Likewise, it's recommended that photos get uploaded from your phone to your computer for safe keeping. Did you do this? -
To start we have several users and devices on our itunes account....Several weeks ago I was using my itouch to create playlists for a few aerobics classes that I teach. Right before I was about to unplug the itouch I got a notification that my itouch was full and didnt have any space left. Since I was done with what I was doing at the time, I unplug my itouch and figured I would delete unwanted songs later to create more room. A week later, I went to sync my itouch into itunes and over the devices it told me that it was named another device and wanted to know if i wanted to sync the information to my itouch I had just plug in. I had never seen this message before in all the other times I had used it, and at the time I didnt realize that it was giving my device the name of another user in my house. Without realizing it itunes started to sync the new information to my itouch. I immediately unplugged the usb cable stopping the process. I then replugged the usb cable in, hoping to get done what I needed to get done on my itouch thinking it might have just been a strange glitch. Also, since I hadn't notice any change on my itouch from the incorrect syncing, I continued to start itunes again. This time it asked me the same question as before "did I want to sync the information from another ipod?". Since I didnt notice any changes before I just let it do the syncing not realizing at the time that it was earsing all the info I had on my itouch and replacing it with info coming from the other users ipod.
I contacted Apple and they gave me infomation on how I could go look for my itouch under devices and get the information back. When I did this my itouch was no longer there under the devices and it was replaced with the new name that itunes had given my itouch. This device is one of the first generation itouches and has never been backed up that I know of... So my question to you all is...Is there any way of getting my playlists back???? I spend countless hours creating these playlists for my classes and have been completely out of my mind trying to figure out how I can possibly get the infomation back. Please let me know if you think there might be a way to do this!!!The devices that are listed are: 2 under the name of the device that synced incorrectly with mine and then 3 others that are not associated with my itouch. The name of the ipod, before the incorrect sycning is no longer under devices. It has been replaced with the incorrect one because I can see the serial # of my ipod under the wrong name.
The playlists that are in my itunes library are from an ipod that I used a few times before I took this one over... Which happens to be the ipod that took on the ID of my itouch.
Both of these ipods used to be my kids.. I used my sons a few times and then switched to my daughters. They each had their names attachted to their particular devices and now it just says my sons, which is the ipod that itunes was connecting to when all this happened. The really strange thing is my son doesnt use his ipod any longer and now uses his phone for music...So, it had been a while since that particular device was even synced to itunes!
I hope this helps! -
HT4859 i need to roll back my last sync to iCloud , it was wrong device . what to do ?
PPL plz help .
Accidently sync the wrong iphone with the icloud . it doesnt merge the contacts its just delete old ones that i need and wright a new ones .
I have a new computer so have no other backups. What to do to retrive an old contactsThis may be caused by a corrupt existing backup that needs to be deleted, or by data on your phone that is preventing the backup. To troubleshoot these, try deleting your last backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again.
If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup. -
Hi,
I'm having problems with my itunes syncing with my devices. I tried it with my old iphone 4 and now my iphone 5S.
When I plug the phone in, the computer recognises it as it starts to charge, but it doesn't get picked up by itunes.
I've tried repairing my itunes account, and deleting and reinstalling it.
Can anyone help?
Thanks,
LauraHi HILogics,
Please refer to following KB and check if can help you.
You cannot synchronize an Exchange mailbox after you update
an Apple iOS device to iOS 7.0
If this issue still exist, please check if find some relevant clues in log files on the Exchange Server computer.
Please also refer to following article and check if help you.
Exchange
ActiveSync Mailbox Logging
If any update, please feel free to let us know.
Hope this helps.
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Hi - I'm trying to sync iBooks on my Macbook Pro with iBooks running on my iPad. I have some pdf's download from the net I want to share between devices and I can't work out how to sync the two devices. Any help please? I'm running Mavericks
Thanks for your help Brij011 - much appreciated. Apologies as I'm a newbie but I've looked at the info for synching and I appear to have all the switches flicked on my iPad. Does the iPad and iBooks only sync in iCloud for purchases as I appear to be doing something wrong. I could sync ok when books was in iTunes but since migrating to Mavericks I think I'm doing something wrong!!
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WIFI password not synced with iOS device
For short: I'm excluded off my own WIFI net because Apple's iCloud Keychain didn't sync the WIFI password from my MacBook to my iPad.
For my holidays I bought a nice portable WIFI hard disk. This device can not only take the memory cards of my camera and store the images without any computer, but also establishes a WIFI network, by which I can access the content of the mobile harddisk wirelessly.
At home, I configured this neat device with my MacBookPro and accessed it via WIFI by choosing the WIFI hard disk's network and entering the password, which Apple suggested during the configuration process of the WIFI hard disk. At this moment (entering the WIFI password to connect with the hard disk's network), I had to recurr onto the OSX keychain helper: look for the formerly entered password and paste it into the WIFI accounting form - and check the box "store in the icloud keychain". Ok.
Ok? Nothing's ok on my iOS devices (iPad and iPhone). Why?
By checking the box, I was sure that the password would indeed be synced with and stored within the iCloud keychain.
But I went wrong!
Now on holidays, with my camera, my iPad, my WIFI hard disk and – without my MacBookPro (because it's a holidays killer) – I tried to connect my iPad with the WIFI of the mobile hard disk. Seeing it's WIFI network, I tapped on it and got the accounting dialog: Enter password.
Which password?!?
I had instructed the Apple iCloud to store this password – and deliver it to any authorized device if needed.
But Apple, seemingly, did NOT do this and failed to deliver the password to my iPad (which is naturally registered to the same Apple ID as my MacBook).
What shall I do now? I have NO access neither to my MacBookPro (which is at home) nor to my iCloud keychain (which Apple thinks the best to protect against me).
To be honest, I feel patronized in a very ugly way by Apple - once again.
My question is: Why isn't there a way to access or manage the iCloud keychain from an iOS device? Should it be that Apple thinks these devices are LESS SECURE?
Any help is very welcome! Thanks in advance.Thanks, FromSouth -
I called Apple Support and they also said that she has to have access to my iCloud account. We did figure out that some of the notes from 2011 and 2012 are from a shared business account which also allows notes, but that is a Verizon account and should not impact, in any way, shape, or form, the iCloud account.
I do not believe my daughter actually did this; I am guessing that her iCloud account was also accessed by her husband (who is not a good guy), and he, without her knowledge, synced her iCloud to his iPhone to track all her stuff. I then believe he got hold of mine and did the same a couple of days ago, as we are all together for a large family vacation (in the same house).
I guess I have a couple more questions about this, though:
Normally, when you sync a new device with your account, you get a message on all your old devices - but I did not get anything of the kind. How would this be possible? I guess maybe if he synced it while standing there with my iPad, then my iPad would get an alert, and he would just turn it off?? (I know all this sounds excessive, but believe me, he'd go to this length.)
I find it difficult to believe that he could have cracked my iCloud password - it's not something that anyone would ever put together easily. How would he be able to access the account without a password? Is there any kind of app or software that he could have installed on my iPad that would allow that? (Again, believe me, he'd do it.)
Is there any way to see in iCloud what devices are linked to the account? That alone would show me what device has this.
Finally, I have my iPad password-protected, so I cannot imagine he would have gotten into my iPad in the first place...how would he have gained access to this otherwise? I really thought I was being very smart on how I set this all up, and two days in the same location as him and now this....
I really thank you for any help you can give me on this one...
Thanks! -
IMessage inconsistent in syncing on multiple devices
Within the last week, I've noticed an issue. I am receiving more imessages on my iPad than on my iPhone. Sometimes, I get the messages on both devices, sometimes I don't. If there is a discrepancy, I always receive the message on the iPad, but not always on the iPhone. I've searched several forums and can find no resolution for this. I have signed out/signed into the Apple ID feature on the imessage settings on both devices several times. I have checked and double checked the settings and have no more avenues to try.
I am operating with iPhone 4s on iOS 6.1.3 and on iPad 3 with iOS 6.1.3.
Any help is appreciated. I am missing messages on my phone since I don't always have my iPad with me.Am I wrong in assuming that with iMessage it should show up on both devices simultaneously?
No.
On both devices, tap Settings > Messages
Switch iMessage off then back on then reset.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
Hopefully messages will sync with both devices now at the same time. -
I got the new ipad several weeks ago, and since i had the ipad 2 before it, i transfered the data from it to my computer and gave the ipad 2 (techinally new since it had nothing on it) to a family member. Now, when I go to itunes on my computer with the new ipad, it says that the computer has already been synced with another device, and my only two options are to set the ipad up as a new one or to restore from a backup (my up-to-date backup for the new ipad does not come up on itune's list of backups that went to my computer). So now because of this, there is no way i can put anything from my computer to the ipad, or even look at it through Itunes on the computer! Is there any other option for me?! I need help now!!
I found this article some time ago when I was trying to help someone else in this same situation. This is a copy and paste from the website. The website is provided below for you to read before you try this.
Plug your phone into iTunes
Click setup as a new device
Immediately unplug your phone from the computer
Give it about 30 seconds and iTunes will give a message (I don’t remember the specific, but regarding you unplugging the device and it not completing)
Plug your phone back in
Viola! no restore occurred and you can access everything again
This computer has previously synced with an iPhone or another iOS device. -
How do I fix this error: The iPad cannot be synced. The device has timed out?
Hello out there! Would someone be so kind as to point me in the right direction in fixing my little promblem? I can't seem to figure out how to get my syncing process to work properly. I've updated all my apps and I have even done the steps to configure. I've chosen to use "my iPad" back up feature and then the next step is to connect to iTunes and sync everything. It will do so and then it will say in the window box of iTunes "Finishing Sync". A minute or so later it will feature an error box presenting the statement: "The iPad, "my iPad" cannont sync. The device has timed out." Where do I go from here? Thanks to any with some good solutions. LJ
Oops! Shall I add that I have recently updated my iPad's iOS software to iOS 5.1.1 and this is when my troubles began. :-)
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How do I combine three itune accounts into one? Then how do I set up three users for the one Itunes account on ONE Mac Pro Computer with one Itunes program? We are one family with 3 I-Phones, 2- I-Pads, 2- Lap tops and 3-I-Pods and would like to use one main computer to sync all our devices to.
"How do I combine three itune accounts into one? "
You cannot.
"Then how do I set up three users for the one Itunes account on ONE Mac Pro Computer with one Itunes program?"
You can copy all of the music to one computer and set up different users see:
Learn how to set up additional user accounts.
How to use multiple iPods, iPads, or iPhones with one computer -
We have just moved from MobileMe, where we had a 'Family account' (and we each have our own @me.com email addresses) to iCloud. We share the Cal and Contacts on our iMac. How do we sync to multiple devices - we each have an iPad and an iPhone, but with different accounts set up for mail. Mine syncs OK to Cal and Contacts, but hers doesn't. There must be a way! Please help.
According the this: http://www.apple.com/mobileme/transition.html, "After moving to iCloud, family member accounts are no longer linked to the master account." You can share an iCloud calendar (see http://support.apple.com/kb/PH2690), but I don't think you will be able to share iCloud contacts unless you are signed into the same iCloud account on both phones.
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How do I stop games from syncing across multiple devices?
Hi there,
My kids all have their own ipads (super big blessing from a grandparent). My husband and I each have one as well. We like to play some of the same games, and sometimes the game progress syncs between our devices. Eg. We like to play Disney's Frozen Free Fall game, and for some reason, my ipad doesn't sync to my husband's. When my kids asked for the game on their ipads, however, the games automatically synced to my husband's, so I didn't let them keep it (I didn't want them using all his items/lives).
My kids all like to play Angry Birds Transformers, and with the latest update to that game, their games are all suddenly connected to each other (they all have the same characters, number of gems, etc.).
How do these games sync (game center, icloud, etc.)? Does anyone know how to disable the feature so that our games do not sync across multiple devices? I would like us to not be sharing the same game progress. We all share one itunes account.
Thanks so much!
(If it helps, I have the ipad2, my kids have ipad mini 2's, and my husband has the ipad air.)We all share one itunes account.
This would be why the syncing occurs. Until a more knowledgeable person comes by ...
You can have one, two or three apple id accounts per idevice. Assign a second apple id to all the kids machines. Same or multiple apple ids. depending on how you want the game to act. Does a family account differ? delete the game from the current apple id. Install the game on the new apple id ( or apple ids ).
Look into family sharing:
https://www.apple.com/icloud/family-sharing/
Robert -
How can I sync my 2 new devices with iOS 5.1 on it with my iTune PC 10.7v previously synronize with my old devices with iOS 6.0 on it. Thanks from Joe
You can sync as many devices as you like
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Published iCal will not sync with Palm device
I had been synching my iCal to my Palm device. I recently published my iCal calendar and To Do list on .Mac. Now I can no longer make changes to my calendar on iCal, nor can I see any To Do's. When I tried to sync my Palm device, all calendar and To Do items were deleated from the Palm. Can anyone help? I have now spent several hours trying to recreate my calendar and to do list. Needless to say, I am extremely frustrated and disappointed with the way the iCal publish function works. One solution might be to 'unpublish' the calendar, so that I can manage it from iCal on my mac again, but I can't find how to do that.
iMac Mac OS X (10.4.8)Kim or Mike,
Welcome to Apple Discussions.
Before you do anything else, make sure that you use the iCal>File>Back up Database... feature.
In regard to recreating the calendar, if you open the web version of the calendar you can use the "Download" link on the web page to get the calendar on your desktop. Then use iCal to import the download: iCal>File>Import...
Then, after clicking on the published calendar in the source window, if you wish to Unpublish, use the iCal>Calendar>Unpublish... feature.
Since I do not use the Palm, I am unable to address that aspect of your question/problem.
;~)
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