HT201269 When I updated my wife's iphone 4s the last time to IOS 7 she lost all her contacts. I logged onto icloud because I thought they would have been save there but I can't find them.  My daughter and wife use the same Apple ID

About 2 weeks ago I plugged my wife's iphone 4S to our pc to update  it to IOS 7and backup her iphone info to icloud. When I was done my wife's iphone had my daughter's ipod info on it and I can't find my wife's info on icloud anywhere. My wife has about 6 years of business contacts on her iphone so she is rather upset. Is there a way to recover her contacts?

You don't have to wipe anything, but when you get a chance make sure you backed up to icloud.
What that means is your contacts inside of the phone either physically or liquid damaged. To check
which, you can look inside and if you see a little pink, that would give you a water damage. If you don't
see pink it means that you to many times plugged in that charger the other way or tried to. May be
used some other things to plug in. If you flash the light in you may be able to see those contacts.
If I were you, i would not believe me, good luck!

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