HT201269 Why isn't my cell phone backing up properly to my laptop? Backed it up three times in two days. I replaced my old cell phone, had to setup as new, then backed up from "last backup" but it didn't work at all. The last backup was available was mo

Question

My cell phone will not back up properly to my laptop.  I have tried three times in two days as I knew I was getting my new phone today and wanted to save all my information.  The problem is that it backed up very random things like things from my IPod from years ago, and did not back up all the information it should have from my "old" cell phone.  Now I am missing almost everything.  What happened and can i fix this?

Answer 1

First, make sure you are using the most current version of iTunes 11.1.3 (8).  Second, what version of iOS 7 was your old phone running, i.e. 7.0, 7.0.1, 7.0.2? If your back-up was made with a version of iOS that is newer than the version on your new phone, it will not sync. For example, if your back-up was of a phone running iOS 7.0.4, and your new phone was running 7.0.2 out of the box, the back up will not sync to the new phone until it is updated to iOS 7.0.4.