HT201272 Bot able to retrieve old purchased song

I bought an album but there is this one song that iTunes keeps saying the location cannot be found. I already folloed the steps to retrieve it from old purchases but it does not work.

Read the article you linked.

Similar Messages

  • Old Purchased Songs?????

    Hi, I got a new computer and now I dont have my old purchased songs that I got ages ago, How do I get them back on my new computer.
    Thanks

    If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
    If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    You might also want to check out this page for future reference: How to back up your media in iTunes

  • I am facing issues with my music on my iOS device. I have five devices connected to my apple id. And out of which a Windows Machine and iPhone is not able to sync the purchased songs on the the Windows machine and the iPhone.

    I am facing issues with my music on my iOS device. I have five devices connected to my apple id. And out of which a Windows Machine and iPhone is not able to sync the purchased songs on the the Windows machine and the iPhone. The iPhone4 shows the songs are not supported and on the Windows Machine the songs do not play completely. Can anyone advice what could have gone wrong ? Because rest of the devices are synced to MacBook and they are able to sync the content normally.  I have even subscribed to iTunes Match but the problem is still not fixed.

    Firstly...  a little Clarity...
    Devices refer to iDevices... iPod... iPhone... iPad. ..   Not Computers.
    Authoriation applies ONLY to Computers... of which there is a Limit of 5 per Apple ID.
    If the issue is with iTunes on your Windows Computer... Perhaps you need to Re-install iTunes...
    See Here... to Uninstall and Re-Install iTunes...
    http://www.apple.com/support/itunes/install/

  • I am not able to burn a purchased song to a CD. Any clues?

    I am not able to burn a purchased song to a CD.  I follow the instructions, and it looks like it will start, but it never happens, it ends after about 20 minutes, saying that an unknown error occurred (4000).  Anyone know how to remedy this?

    You need to update your Mac OS X to at least 10.6.8.
    Apple menu > Software update.

  • HT203167 I had to reinstall my whole computer because of a virus, but how do i get all my old  purchased songs back into my ituns? (i still use the same account)

    I had to reinstall my whole computer because of a virus, but how do i get all my old  purchased songs back into my ituns? (i still use the same account).
    Thank you for helping.

    Welcome to the Apple Community.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • How do I retrieve my purchased songs and playlists from my iTunes account? I have just had to replace my hard drive and have lost pretty much everything!

    How do I retrieve my purchased songs and playlists from my iTunes account? I have just had to replace my hard drive and have lost pretty much everything!

    You can redownload your iTunes store purchases, but you'll need a backup to recover the playlists.

  • HT3209 i want to get old purchased songs and albums back onto my ipod. havent been connected in very long time. now old purchases have this cloud thing on them and i dont know how to access them. someone please help!

    i want to get old purchased songs and albums back onto my ipod. havent been connected in a couple years. old purchases have a cloud on them and wont let me access them. someone please help!

    I have tried that as well.  The purchased songs are not in my playlists and they are still there.  I manually deleted them on the phone but the sync puts them right back on there.
    I only sync playlists and they aren't on there. 

  • Philips mp3 go gear raga wont convert drm protected old purchased songs, goin crazy please help!

    as the long title states, my old (waaaay old purchased songs) tunes wont convert from the drm protected state to get into my new mp3 player. My new purchases synch no problem.
    I have downloaded drivers,updates, addons etc from phillips with no luck.
    The apple itunes site is confusing as **** for support questions.
    Any help would be greatly appreciated, thanks all.

    Thank you for the response. I did indeed find the Itunes plus feature and when I clicked that it brought up an option to purchase drm free versions of an entire album of movie sound track songs that my ex had bought 6 years ago but I had no option to purchase drm free versions of the single track purchases that I had made years ago.
    So instead of a bunch of great Pere Ubu, Suicide, and Killing joke tracks I wound up with drm free versions of Loyd Weber tracks.... I purchased the darn movie album hoping that maybe it would somehow apply to all my old songs but it did not.
    My guess is that perhaps old songs purchased individually are not eligible for the plus service?
    All I know is that now when I click on the itunes plus option it says I have no eligible Itunes plus songs available. Key word being eligible Im guessing, so 40 songs sit unusable.
    I am going to hit up their customer service email thingee but I dont see having a happy ending.
    Thanks for the response anyway.

  • I've lost my iPod so bought a new one and now I can't transfer my old purchased songs

    I've purchased my new iPod and it won't let me move my old purchased songs from my iTunes to my new iPod. Is there anyway of getting around this or will I have to repurchase them? Thank you

    If when you connect the iPod to your computer iTunes does not see the iPod then to get data off the iPod you need to go to a Data Recovery company. Not cheap.
    However,
    - If they are in an iPod backup (those in the iPod's Saved Photos/Camera Roll album are) then restore from that backup. See the restore topic of:
    iOS: How to back up
    - If they are in the iTunes backup then get them from the backup by:
    Recover iPhone, iPad or iPod photos from backups with Picturescue
    - If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
    iOS: Importing personal photos and videos from iOS devices to your computer

  • I change my itunes account from UK to China as I goes back to China, how can I download my old purchased song in UK account?

    Hi,
    I used to live in UK and purchased many songs from Itune. Now I am moving back to China and bought a new device.
    After I change my itune acc to China, I cant access my old purchase. Can you give me some advice on how to download the old songs?

    You need to change back to UK account. All purchases are forever tied to the Apple ID that was used.
    Settings > iTunes & App Stores > Apple ID: > sign out and sign in your UK Apple ID

  • HT201272 How do I turn a purchased song into a ringtone without repurchasing the song?

    How do I turn a purchased song into a ringtone without repurchasing the song?

    This isn't possible.
    The song's copyright holder would charge more for it if it was being played on multiple devices at once but overlooks the remote possibility that any given person would be playing the full song on two or more devices at the same time; there's much more chance of that happening if the song is converted into a ringtone, so they charge more.
    (68702)

  • HT201272 When I download a previously purchased song to my iMac only half of the song plays

    Any idea why only half of every song plays when I download a previously purchased album or song to my iMac?

    Does the track play correctly in Quicktime Player?  If it does then it is an iTunes issue.  If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
    https://discussions.apple.com/thread/3712298 - applying system update cleared issue of songs ending early
    Solution to purchased songs not playing (2009) - http://discussions.apple.com/thread.jspa?threadID=1934256 - authorization issues and files not playing all the way through
    https://discussions.apple.com/message/17382022 - Problem was incomplete files due to poor WiFi connection
    https://discussions.apple.com/message/17661693 - issue resolved by re-downloading files or rebuilding library file [note, although the poster says this restored all, my understanding is the .xml file does not retain all the details of the original library file].

  • HT201272 I somehow lost my old "Purchased" playlist out of Itunes and off my Iphone...I cant seem to recover it even though i have synced..Does itunes not do that anymore?

    I somehow lost my old "purchased" playlist that seemed to come from I tunes...although i have synced it does not reappear as a playlist??

    Hello Timmy790
    Try the suggestions in the article below to resolve the issue of seeing your old Apple ID on your iPhone.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Regards,
    -Norm G.

  • Temporarily unavailable message when trying to retrieve previously purchases songs.

    Trying to retrieve previosuly purchased music from itunes into my library that mysteriously disappeard. However, ' temporarily unvailable' message is given and has done so for the past week. How to resolve?

    Welcome to the Apple community.
    There seems to be rather more of this type of issue being reported currently, than there normally is, there may well be a problem with the servers. I would be inclined to wait a while, then try again later.

  • HT201272 How can I retrieve my purchase of Apple's Texas Hold'em App?

    How can I retrieve my purchase of Apple's Texas Hold'em App?

    Was this the free one? That was part of a Chinese scam...

Maybe you are looking for