HT201272 can someone help me with this chat session.Font Size You are chatting with an Advisor now. This chat will be recorded. At the end of the session, you can print the transcript or request a copy via email. Privacy Policy Advisor [4:49 p.m.]: Hi, my

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You are chatting with an Advisor now. This chat will be recorded. At the end of the session, you can print the transcript or request a copy via email.
Privacy Policy
Advisor [4:49 p.m.]:
Hi, my name is Jacob. It'll be just a moment while I review the comments you provided.
Advisor [4:49 p.m.]:
Hello Machelle, how may I assist you today?
Customer [4:51 p.m.]:
Can you please help me recover the new testament of the bible from media group. The have vanished.
Customer [4:52 p.m.]:
I need to recover the lost purchases I made from media group. I had all of the new testament.
Advisor [4:53 p.m.]:
Thank you for this information, I understand that you are missing some purchases. I do want to apologize for this inconvenience. I will be more then happy to look into  this for you.
Advisor [4:53 p.m.]:
Would you be able to provide your Apple ID? This is the email used to sign into the iTunes store.
Customer [4:54 p.m.]:
[email protected]
Advisor [4:54 p.m.]:
Thank you, one moment please.
Advisor [4:56 p.m.]:
Were these individual purchases? If so could you provide the name for each individual purchase?
Customer [4:57 p.m.]:
yes it the new testament books of the bible
Customer [4:57 p.m.]:
genesis etc...
Advisor [4:58 p.m.]:
I apologize, but I am not exactly familiar with the New Testament. Would you be able to provide these names for me so I can locate them on my end?
Customer [4:59 p.m.]:
Genisis Mark Matthew Luke John
Customer [4:59 p.m.]:
Exodus Levitus Numbers
Advisor [5:00 p.m.]:
Just a quick question, were these all audiobooks?
Customer [5:00 p.m.]:
Duetoronomy
Customer [5:00 p.m.]:
Yes from media group
Advisor [5:00 p.m.]:
Okay, are you currently on a computer with iTunes installed?
Customer [5:01 p.m.]:
yes
Advisor [5:02 p.m.]:
Unfortunately, audiobooks and ringtones are the only items on the iTunes store unavailable for re-download through iTunes in the Cloud. What I can go ahead and do is try and re-add these audiobooks back to your download queue for re-download. Please note if they have been removed or modified on the iTunes store they may not be available for re-download. Would this be okay?
Customer [5:03 p.m.]:
yes thank you!
Advisor [5:03 p.m.]:
Excellent, one moment please.
Advisor [5:05 p.m.]:
I apologize but after reviewing your account, it looks like we have already issued 3 exceptions for you to re-download your audiobooks in the past. Back on 02/23/2013. I apologize but we will be unable to do another exception for you. 
Customer [5:06 p.m.]:
that down load did include the new books of the bible that I had.
Customer [5:07 p.m.]:
that down load did not have the new testament books of the bible that I had
Advisor [5:07 p.m.]:
While reviewing the notes, this was issued to add all available audiobooks bought on your account. I again apologize but I will be unable to issue another exception to you. As the previous advisor did inform you to make sure to back up your files.
Customer [5:08 p.m.]:
the other advisor did not down load the new testament books. The advisor did not restore all of the books that I had originally brought.
Advisor [5:10 p.m.]:
While looking closer, the books that you are missing are no longer available to be re-downloaded. This is the reason why they were not added back to your download queue when he issued them. Unfortunately, as we do not handle the content on the iTunes store you will need to get in contact with the publisher of the content as they were the ones two remove or modify these books on the iTunes store. If you would like I can provide a link to their support site.
Customer [5:11 p.m.]:
yes they are I saw them.
Advisor [5:11 p.m.]:
They may have been modified by the content owner. This will be the reason why they were not added. As Apple does not control 3rd party content on the iTunes store. You will need to get in contact with them as we are unable to re-add this content back to your download queue.
Customer [5:12 p.m.]:
it is I just looked at it in the itunes store
Customer [5:13 p.m.]:
the material is still the same. The store does have it.
Advisor [5:13 p.m.]:
Machelle, if the items have been modified since you bought them, they will be unavailable for us to issue them back to you. You will need to get in contact with the providers for these books as they are the content owners and we do not have access to issue these back to you.
Customer [5:14 p.m.]:
the are still the same bible books that I purchased at the store.
Customer [5:14 p.m.]:
The audio books are the same. When I buy it again nothing will be different.
Advisor [5:14 p.m.]:
Machelle, I understand this. This is what our records are showing. When the previous advisor tried to re-issue them to you they were unable to as they have been modified on the iTunes store.
Advisor [5:15 p.m.]:
In order to receive further support for this issue you will need to get in contact with Media Group as they are the content providers for these audiobooks.
Customer [5:15 p.m.]:
I will buy them from another source. Don't say they have changed. The books are the same books I brought. They are at the store.
Advisor [5:16 p.m.]:
Machelle, Apple does not handle the content for 3rd party publishers on the iTune

Answer 1

MoonSwan wrote:I've never heard of a validating editor but I was recently wondering what exists that could help me.  Aside from emacs, what should I search for to find one of these validating editors?
You can use whatever tool you prefer - for someone already using emacs, emacs is a natural choice. Simple, easy to use online tools exist e.g. http://schneegans.de/sv/
Just upload the file in question ('Validate by file upload' option) and click 'Validate':
The '=' character cannot be included in a name. (723:10)
<Terminal="Terminal">
^
Googling 'xml validation' should give you some more tools / services if this one is not good enough.