HT201272 Can't download any apps. I have 2 itunes accounts, and happened to switch between them, now neither works.
I can't download apps from appstore. I have 2 itunes accounts and happened to have switched between them last night, now neither works. Someone broke into my original account and racked up charges, Apple closed it for me and suggested I open a new one,which I did, then they reinstated the original account. Some apps need to go to the second account to update since I had to resort to the new account while Apple took several months to figure out what happened, so I am stuck switching on occassion to update apps. When I went back to the primary account, I cannot download anything. I tried quitting both accounts, but nothing works. Help please!
Hello there, Gwald.
The following Knowledge Base article offers some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specific to iPad are the following:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
-
Outlook now makes me sign out and sign back in to each of my email accounts. When I try to sign back in, it defaults to the main account and won't let me type in the other email addresses. This only happens in Firefox, both Google and IE leave the email address blank and let me type in the one I want to access. I'd rather use Firefox, but it doesn't let me type in a different email address. Can I fix this?
This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).
*https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted.
Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted.
*http://kb.mozillazine.org/Cookies
*https://support.mozilla.org/kb/Deleting+cookies -
HT1751 I have 2 Itunes accounts and would like to merge them into one. How can I do that?
I have 2 Itunes accounts, one with all my music librairy and a 2nd I created after purchasing my Ipad. I didn't realize then I could have used my Itunes credentials. How can I merged both under the same account without loosing my purchases?
SuzieLemaire wrote:
How can I merged both under the same account without loosing my purchases?
As Niel stated, you cannot merge them.
You can keep the purchased items in your iTunes library and use them with no issues.
Just pick one of the AppleIDs and stick with that one. -
Can't download any apps from iPhone or iTunes
Hey everyone,
I guess I'm not alone. I upgraded my 3G to software update 2.1 and since then I have been able to purchase or connect to the iTunes store via iTunes or my iPhone. I even deleted my backup thinking it might be it but no go.
Anybody have any luck? -
I have two itunes accounts and want to make them into one account.
I have two itune accounts and would like to combined them to make one. Is this possible and if so how can I do it?
At the moment it's not possible to merge iTunes accounts.
-
HT201272 Why can I download any apps just cause I don't have a credit card?
Why can I download any apps for free just cause I don't put a credit card?
Try following the instructions on this page for how to create an account without giving a credit card number i.e. select a free app and create an account whilst 'buying' it : http://support.apple.com/kb/HT2534
-
Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from app store
http://support.apple.com/kb/ht1918
-
Aye need to update my old iphone 8gb its not a 3g phone its the older one to ios4.3 and it won't let me update so aye can't download any apps and aye have tried checking for updates and it says that my iphone is up to date can anyone help?
To identify your iPhone see:
http://support.apple.com/kb/HT3939 -
Any helpful suggestions to explain why I can't download any apps will be appreciated.
Its saying I need a valid US address I live in Australia? dont know why its asking that.You can only access the Store of that country your account is registered for. Did you buy the apps using the same account? If you have a billing address registered in Australia, you can't buy in the US Store.
Can you update the apps in iTunes on your computer?
Did you log into your iTunes account and check your info? -
Hi I have a iPad Air and I can't download any apps?
Hi I have a iPad Air and I don't know why I can't download any apps?
One possible reason is your iPad might be restricted.
Check Settings > General > Restrictions -
I have my iPod touch ios4.2 and I can't download any apps o. My iPod...what should I do? Helppppppppppp please
He are some apps that are still compatible for iOS 4.2
> Pandora Radio (supports iOS 3 or better)
> Army of Darkness: Defense (support iOS 3 or better)
> Jet Fighters: ONLINE
> Jet Fighters II: ONLINE
These are the apps that I know that supports iOS 4.2...... get these before the their next updates.
Some of these apps may be laggy but still playable.
BUT IF YOU DO UPGRADE TO BETTER IPOD...... I would get the iTouch 4g OR 5g because of iOS 6 and use of camera and better graphics. -
My dad got this iPhone for me a few months ago as a gift since I had a really awful phone before. The only thing is, I can't seem to upgrade it to the latest software without it telling me it's already updated to iOS 4 or something like that. (I would be able to give you the exact iOS version, but ever since connecting my iPhone to iTunes, my phone isn't responding so I can't check the settings or anything.) I can't download any apps (I get an error message saying the software on my phone is too old) and so I pretty much am extremely limited to what I can do on this phone. I'm very frustrated at this point and incredibly displeased with Apple's products.
If someone could please explain to me why this is happening and what I can do to fix it, I'd be extremely grateful.
Thanks.What iPhone do you have? You can check in settings>>general>> about.
If you have a 3G you cannot update beyond iOS 4.2.1. The 3G is over 4 years old an was discontinued over 2 1/2 years ago. You need the latest ios to run the latest versions of some apps. If you have a 3GS you can update.
If your phone is not responding, reset it by pressing and holding down both the home button ad lock/ sleep button simultaneously until the Apple logo appears. -
I can't download any app from cc
I can't download any app from cc, because it say to me "download error, reload or conctat the assistance". What i have to do?
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-AND JUST FOR MAC USERS - Some 10.9.3 links
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0 -
I can't download any apps on my new i device because I forgot the security question answers. How to I get the answers back? Help plz
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I can't download any apps from the appstore.
I can't download any apps from the appstore. I try to push the 'free' button and it won't do anything. The 'ratings' button won't work either. They literally don't do anything. I checked with those in my family who have iphones, and they are having the same problems.
Did you try force quitting the app?
do any of your applications have trouble connecting to the internet?
Maybe you are looking for
-
Hi guys, I bought a Ipad, Iphone and an Imac all at once, learning it is a bit overwhelming. so in practicing my husband removed what he thought were defunct accounts that apple had automatically on the phone. When he did so all the contacts from m
-
Hi to all. My problem is that everytime i try to send an email from the iphone with wifi connection, i can't. Always says impossible to sent. Disconnecting wifi sends email in few seconds. Thanks for suggesting
-
Dear Sir/madam I can't run iTunes affer Setup. Error messeger is ( The file" i Tunes library.itl" cannot be read because it was createrd by a newer vesion of iTunes. How can i repair it. Tks
-
Ipod plugged in with light turned on, but computer and itunes not seeing it
I got this ipod as a gift and when I first plugged it in, it worked fine and I put my music on it. I went to do it again the other day and it does not show up on my computer or in my itunes. I've tried to uninstall and reinstall itunes multiple times
-
RH7 upgrade to 7.0.1 prevents generate
After I install 7.0.1 upgrade I can't gernerate my project. Took me awhile to debug this but it is the 7.0.1 upgrade that causes my generate to lock up. No error during generation, it just dies. I can uninstall the upgrade and everything is back to n