HT201272 Can't find previous purchases?

Hi
I can't seem to find my previous and old purchases in itunes 11. I have just downloaded itunes 11 to my new laptop and I have autorized it, but still I can't find my old purchases and listen to them. I have also enabled the iCloud thing in preferences. What do I do?

I have the computer authoirzed, so there is no reason I can find that I shouldn't be able to. Frustrating that a relativity simple issue can't be answered.

Similar Messages

  • TS1474 I can't find previously purchased audiobooks on my computer, these downloads ar older than 90 days.

    I can't find previously purchased audiobooks on my computer, these downloads ar older than 90 days.

    I have no clue what you mean. If you downloaded the audiobooks in iTunes on your computer or of you transferred the audiobooks from the iPad to iTunes via the transfer purchases feature, the books should be in your iTunes library,
    If you are looking to download them again in the purchased section of iTunes, you have to buy them again. Audiobooks cannot be downloaded again for free. They are not part of iTunes in the cloud.

  • HT203167 I can not find previous purchases

    I can not see previous purchases ,and I can not up date any apps

    If you are trying to see your purchase history then you should be able to do that on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu.
    If you are wanting to re-download past purchases then not all content types can be re-downloaded in all countries (e.g. music, films, tv shows can't be re-downloaded in all, and audiobooks and ringtones can't be re-downloaded anywhere), but what you can re-download whould show in the Purchased tab in the iTunes and App Store apps, and via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

  • HT201272 Can't find book purchases in iTunes

    I have changed from a PC laptop to a Mac Book,  and now can't find any of my previous book purchases in the iTunes store.
    All movie / tv / music files are there, but not the dozens of e/audio books I have purchased.

    Audiobooks are not included in the items we can redownload. If you need help in retrieving them, I recommend contacting support.
    https://expresslane.apple.com/GetproductgroupList.action

  • HT201272 can we download previously purchased audiobook to other shared items?

    In France we can download Music, Books and Apps from the Cloud (no movies or TV Show unfortunately). But Can't we download previouly purchased Audiobooks? Did I miss something or is it the same than with movies or TV Shows? I can't see anything about this specific media on Apple Support FAQ.
    Thank you.
    PS. If anybody knows when the "Previously Purchased" servicewill be available for Movies and TV Shorts in France, let me know too
    Message was edited by: Thomas30000000

    You haven't got copies of them on your backup of your downloads/library ? You are only guaranteed one download of each item from the store (audiobooks and ringtonesare one-time only downloads ; other items are redownloadable depending upon what country that you are in and if they remain in your country's store), so you should be keeping a backup of all of your downloads. If they are still in your country's store then you can try contacting iTunes Support and see if they will grant you a redownload.

  • HT201272 Can't sync previously purchased iTune music & unavailable to re-download

    Hello everyone!
    Here's my problem:  I got a new computer, transferred all iTune files to new computer using flash drive & authorized new computer for my apple id.  I am still unable to sync my previous iTune purchases to my ipod & itouch.  My 100+ iTune songs error out, saying "unable to sync, cannot locate original file".  I checked help info & it says to download again from "Purchased" list in iTunes Store.  No "iCloud logos appeared in my list so I downloaded most recent iTunes update including iCloud & tried again.  No success.  Researched further and found if shows as "downloaded" it is unavailable.  All of my songs are listed as unavailable even the ones I purchased last week.  Does anybody have any idea what I could be doing wrong or how to fix it?  I am totally frustrated and out of ideas and my teenage daughter is not a happy camper either.  I;d appreciate any help you can give me. Thanks!

    This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
    BTW iTunes won't offer your past purchases to you if there is a current entry in the library, even if that entry is to a missing file...
    tt2

  • HT201272 Can't restore previous purchase from old iPhone to new iPhone. It says all purchases are downloaded when it's not. No download icon on the screen, can't re-download as it says "purchased". Help pls!

    I've never really had problems on syncing one device to another. However, this time time I can't seem to restore it to the 5s. When I check iTunes it says that all purchases has been downloaded, but of course it's not. When I try to find it so maybe I can re-download it, it reflects as purchased so I can't download it anymore. Help pls...

    And you are looking in the Purchased tab in the iTunes store app on them ? On that tab you've selected Music at the top of it, then 'Not on this iPad' and 'all songs' ?
    Is that what you are seeing in the Purchased tab, or is there not a Music button at the top of it or are you not seeing anything listed there ?

  • How can I find previously purchased ringtones and download them?

    They do not appear with the rest of my past music/tv/book purchases that I can download using iCloud. I'm not talking about eligible songs that I have made into ringtones in the past. I'm talking about the pre-made ringtones you purchase straight off iTunes.

    Huh?  File has nothing to do with it.  Do not click File.  Forget File. It transfers FROM iphone TO itunes.  This is NOT what you are trying to do.
    You need to sycn your iphone.  This is very basic and is certainly covered in the manual.
    Open itunes.
    Connect iphone.
    Select what you want to sync.
    Sync.

  • HT201272 I cannot find previously purchased downloads of American Idol performance video's on my iMac after it had a virus and I cannot download them from the Store?

    My iMac had a Trojan Horse virus and I had to reformat and install it's OS again. Now I cannot download any of my video's that I purchased from the iTunes store of Amerian Idol in 2009. How could I get them back?
    Thanks in advance for your help.

    We are fellow users on here, you are not talking to iTunes Support here.
    Whether a film will show in the Purchased link will depend upon what country that you are in (redownloading films isn't possible in all countries), what studio that they are from (not all allow re-downloading), whether they are still in the store (studios occasionally remove them from the store), and whether you've hidden them or not (hiding and unhiding).
    Do any films show in the Purchased link, and do you not have copies of them somewhere ? If some do show but others don't then are they hidden (some might also have been removed from the store or the studio doesn't allow re-downloading) ? If you do have Movies as an option in the Purchased tab and you think that there should be more listed there (and you haven't changed countries since buying them), then you could try contacting iTunes Support and see if they know why they aren't showing
    But as with all content from the store you should be keeping and maintaining your own backup copy of them, as there is no guarantee that a content provider won't remove their items from the store.
    Message was edited by: King_Penguin

  • HT201272 I can see my previously purchase music, it says downloaded but why can't i download the music? The were accidentally deleted from the itune folder?

    I can see my previously purchase music, it says downloaded but why can't i download the music? The were accidentally deleted from the itune folder?

    Do I have to have icloud to download previously purchased music?

  • HT201272 I bought Guerrilla Bob HD for iPad and download was cancelled and said" please connect to Wifi connection for downloads 50MB over". I can't find the purchased app in my app store

    I bought Guerrilla Bob HD for iPad and download was cancelled and said" please connect to Wifi connection for downloads 50MB over". I can't find the purchased app in my app store

    SkyDaughter29 wrote:
    My current situation: I have soooo many texts on my iphone and I haven't deleted many because I need the information contained in them for future reference and for legal purposes.  I would really like to find a means and way to save them other than on the phone itself. I've done searches for various apps yet I'm not finding what I think I would need.  It appears Apple does not sync the texts between the iphone and my MacBook Pro.
    Try the computer apps PhoneView (Mac) or TouchCopy (Mac & PC):
    http://www.ecamm.com/mac/phoneview/
    http://www.wideanglesoftware.com/touchcopy/index.php
    Best of luck.

  • I have been working on a document in Pages 4.3 and now it tells me I can not open the document unless I upgrade to Pages 5.2. When I look up Pages 5.2 the App store says "installed" nor can I find a "purchase" or "install" button.

    My OS is 10.9.3.I've been working on a document in Pages 4.3. Now is says I can not open the document unless I upgrade to Pages 5.2. The Pages 5.2 page in the App store says "installed" nor can I find a "purchase" or "install" button. How do I get Pages 5.2?

    If you have already updated to Pages 5.2 on your Mac, you may be trying to open the file with a previous version of Pages. If this is the case, you have two versions of Pages on your Mac & are trying to open Pages 5 documents with Pages 4. Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there then right-click on the Dock icon & select Options > Keep in Dock.
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  • Can't download previously purchased music to new iPad "Associated with another Apple ID"

    Hi There,
    I have a brand new iPad Air and can see my previous purchases in the Music app. But when I try to download (by clicking the download/cloud icon) I get a confusing error:
    "This device is already associated with an Apple ID".
    The thing is, this is a brand new device - how could it be associated with another Apple ID?
    The only other Apple ID on the device is the one used for iCloud - could this be confusing things?
    Does anyone know how to get music onto the device?
    Any help would be much appreciated.
    Cheers
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    Thanks Amish,
    Dang it, I accidently marked your question as the answer from the email notifcation and can't change it.
    I purchased it from Apple and have been in contact with them for over a week. Unfortuantely, they insist I'm logged in using differnt accounts despite me sending screen shots to the contrary.
    I'm posting here becauase I'm getting nowhere with Apple - it's like they're stonewalling or the person I'm dealing with (Russ) is assuming I'm an idiot.
    I've been using Apple products for 25 years, look after an OSX server (have also maintained a Microsoft SBS server) so am quite familiar with computers and user accounts.
    But this situation has me stmped - both in terms of why it doesn't work, and why I can't get Russ to understand that I'm not logged in using a different Apple ID.
    He keeps senindg me links to iTunes terms and conditions - I can't listen to music purchased from Apple on my Apple dvices also purchased from Apple. How can iTunes Ts & Cs justify that?
    I've decided to a go a differnt route and report a problem via iTunes and see if I get a more helpful support guy.

  • International - Can't find previous region

    International - Can't find previous region
    Hello there,
    I changed the region at System Preferences>International>Formats by mistake and now I can't find the previous location.
    The previous one was set to "Argentina (English)" and now I can only find "Argentina (Spanish)"... This changes some preferences that I would like to have as before....
    Any ideas?
    Thank you!!
    Julieta
    PowerMac G5 Dual, 1.8ghz   Mac OS X (10.4.4)  

    Hi Armeen, thanks for your response.
    No, before the currency (yes, under the formats tab) there are other options:
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    Dates
    Times
    Numbers
    Well, I changed the region by mistake, (it used to say "Argentina (English)") and when I wanted to put that back I only found "Argentina (Spanish)" which changes the Dates, Times & Numbers format.
    Hope this is clear, english is not my language.
    Thank you.
    Julieta

  • Just updated to iCloud, but I can't find the 'purchased' list on the itunes store on my iphone. There's no button for it on the toolbar or under the 'more' option. Want to play/download my puchased music via iCloud on my iPhone.... Help someone please?!

    Just updated to iCloud, but I can't find the 'purchased' list on the iTunes store on my iPhone. There's no button for it on the toolbar or under the 'more' option. Want to play/download my puchased music via iCloud on my iPhone.... Help someone please?!

    Hi again Limons,
    just got your last reply per mail, re: 'presently only available in the USA.'
    Unfortunately, you're right. Just found this article: http://www.digitalmusicnews.com/stories/061011icloud
    seem like it's going to be a while before this gets sorted out . . .
    Frustrating outcome to my question, but thanks a lot for helping me sort out what the problem was :-)
    All the best to you.

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