HT201272 Can't view Purchased items
So, built a new computer and installed iTunes. Logged into my account, turned on iTunes match, and tried to view previously purchased apps, movies, books, music, etc. None of my previously purchased items show up. When I go to TV shows it will show me all of the shows I have purchased, and if I select one from the list it will then display to the right how many episodes I own, but it will not display the actual episodes (seems like a video problem). It does the same thing for music with authors and albums. It shows me the list to the left but upon selection of a musician it tells me how many songs I own from them but does not show them so I can download them.
I have checked my Hidden items and confirmed that none of the many shows, apps, movies I am looking for are hidden. I logged out and back into iTunes, I turned on and off Match. Nothing is allowing me to view previous purchases. Any help would be greatly appreciated!
OK, something else to try. Sign out of your User account on your computer and sign on with your Administrator account. If your User account is the Administrator account, then create a new account with Admin privileges and then sign on with that new account (keep the account as simple otherwise as possible).
Then open iTunes and sign on with your Apple ID again and see if you can see your purchases.
Also, you might try turning off the firewall for your AV software, or temporarily disabling the AV software altogether for a moment to see if that is what is interferring with getting the data.
Obviously - do one at a time....
And for the nonce, keep iTunes Match turned off.
Post back with results.
Cheers,
GB
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