HT201272 cannot dowload message appears when tried to download tv episode from iCloud

trying to download tv episodes to device but 'cannot download' message appears when tried to. what can I do?

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

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    Hey SDGardella,
    Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
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    This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
    Thanks,
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    Hey SDGardella,
    Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
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    You won't see anything obviously related to iCloud, Jimmy. But if you go to the home iTunes Store page while logged into your iTunes Store account, you should see a Purchases link now under the Quick Links header. That's the only part of iCloud active at this time.
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    Hey there ArmidaKers,
    Welcome to Apple Support Communities.
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    Got my email saying my new episode was avaiable for download.
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    Click on the link to see more details and screenshots. 
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    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    "Error -50," "-5000," "8003," "8008," or "-42023"
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
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