HT201272 Cannot see previous App Store purchases
Hi,
I have iTunes 11.02 with fully patched OS Lion.
I want to do a clean install of my machine so I need to download all my app purchases again (Logic Pro).
I cannot see my OSX App Store purchases yet I used this machine and this iTunes account to make the purchase.
Any idea why?
Thx in advance.
Read this whole message before doing anything.
Back up all data.
Quit the App Store application if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
Caches/com.apple.appstore
Cookies/com.apple.appstore.plist - corrupt
Leave the Library folder open. Try the App Store again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit again. Go back to the Finder and move the following items from the open Library folder to the Desktop:
Cookies/com.apple.appstore.plist
Preferences/com.apple.appstore.plist
Again, some may not exist. Test. If the App Store now works, delete the files you moved to the Desktop. Otherwise, quit again. Put back the files you moved, overwriting the newer ones that may have been created in their place, and continue.
Step 3
Log out, log in, and try again.
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Back up all data.
Quit the App Store application if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
Caches/com.apple.appstore
Cookies/com.apple.appstore.plist - corrupt
Leave the Library folder open. Try the App Store again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit again. Go back to the Finder and move the following items from the open Library folder to the Desktop:
Cookies/com.apple.appstore.plist
Preferences/com.apple.appstore.plist
Again, some may not exist. Test. If the App Store now works, delete the files you moved to the Desktop. Otherwise, quit again. Put back the files you moved, overwriting the newer ones that may have been created in their place, and continue.
Step 3
Log out, log in, and try again. -
When i launch the apple store i see "cannot connect to app store"
When i launch the apple store i see "cannot connect to app store" Somebody can help me with this?
Sign out of App Store and sign in again
Settings>iTunes & App Store>Apple ID>Sign out -
I puchased Lion in 2011 but no lnger see it in my App Store Purchases. How can I reinstate it?
Thanks that helped me get it back in my list! I have also just found out that software can be re-downloaded (for example Lion is no longer formally available in the App Store) by clicking on the "purchased" button while holding down "alt". This worked for my Lion software today.
-
I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
What can she do?If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
My Photoshop elements 11 stopped working app store purchase
I purchased photoshop 11 from the app store and it has stopped working. It crashes during load. (See the code below). I have tried uninstalling and reinstaling. And it did not fix the issue. I found a few others having the same problem with app store purchase but never see a resolution. I downloaded the Adobe Photoshop Elements 12 trial from the Adobe website and it works without an issue. Can anyone help me with this?
Process: Adobe Premiere Elements 11 Editor [5141]
Path: /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
Identifier: com.adobe.pre11editor
Version: 11.0 (11.0)
App Item ID: 571585871
App External ID: 11641629
Code Type: X86-64 (Native)
Parent Process: launchd [157]
Responsible: Adobe Premiere Elements 11 Editor [5141]
User ID: 501
Date/Time: 2014-04-20 08:24:56.564 +1000
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: F091BB12-304B-D489-9798-82ED596F7520
Sleep/Wake UUID: 8CA424A3-D150-4BB2-B3F6-FE448EF70EFB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff96608a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8e0dedc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8e0decb2 usleep + 54
3 com.adobe.ExporterQuickTimeHost.framework 0x000000011f523463 0x11f521000 + 9315
4 com.adobe.ExporterQuickTimeHost.framework 0x000000011f528264 xSDKExport + 1476
5 com.adobe.ExporterQuickTimeHost.framework 0x000000011f527cdb xSDKExport + 59
6 com.adobe.ExporterHost.framework 0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055
7 com.adobe.ExporterHost.framework 0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565
8 com.adobe.ExporterHost.framework 0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611
9 com.adobe.ExporterHost.framework 0x0000000103a95011 ML::ExporterFactory::ShutdownAMEPlugins() + 337
10 com.adobe.PluginSupport.framework 0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612
11 com.adobe.PluginSupport.framework 0x00000001032d1cdc ML::ClearPluginCache() + 3084
12 com.adobe.PluginSupport.framework 0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420
13 com.adobe.PluginSupport.framework 0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334
14 com.adobe.PluginSupport.framework 0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73
15 com.adobe.Mezzanine.framework 0x0000000104e98484 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8964
16 com.adobe.Mezzanine.framework 0x0000000104e9cb96 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 27158
17 com.adobe.Mezzanine.framework 0x0000000104e96142 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 82
18 com.adobe.Frontend.framework 0x00000001056a9324 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 254420
19 com.adobe.Frontend.framework 0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334
20 com.adobe.Frontend.framework 0x00000001056a878b unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 251451
21 com.adobe.Frontend.framework 0x00000001056ed17b AppMain + 203
22 com.adobe.Startup.framework 0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689
23 com.adobe.pre11editor 0x000000010000343a 0x100000000 + 13370
24 com.adobe.pre11editor 0x0000000100003a14 0x100000000 + 14868
25 com.adobe.pre11editor 0x00000001000032a8 0x100000000 + 12968
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff96609662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8bdc843d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8bdc8152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ASLFoundation.framework 0x000000010181d6f0 ASL::AsyncFileReader::AsyncFileReader() + 304
6 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff96608a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8e0dedc0 nanosleep + 200
2 ScriptLayer 0x000000010a78a4cb MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 487947
3 ScriptLayer 0x000000010a77637e MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 405694
4 ScriptLayer 0x000000010a78a836 MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 488822
5 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 8:: Dispatch queue: com.apple.root.default-priority
0 libobjc.A.dylib 0x00007fff9498d0e6 objc_release + 22
1 libobjc.A.dylib 0x00007fff9498c65a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
2 libdispatch.dylib 0x00007fff8bdc80ea _dispatch_root_queue_drain + 402
3 libdispatch.dylib 0x00007fff8bdc9193 _dispatch_worker_thread2 + 40
4 libsystem_pthread.dylib 0x00007fff977b1ef8 _pthread_wqthread + 314
5 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff9660964a kevent + 10
1 com.adobe.dvatransport.framework 0x000000010199796e boost::asio::detail::kqueue_reactor<false>::run(bool) + 478
2 com.adobe.dvatransport.framework 0x0000000101998a25 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 517
3 com.adobe.dvatransport.framework 0x0000000101975abc SkyConnectionEnv::MainLoop() + 76
4 com.adobe.dvatransport.framework 0x0000000101975b29 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
5 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
6 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 20:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 21:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 22:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 23:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.adobe.CameraRaw 0x000000011e38ed0a 0x11de37000 + 5602570
3 com.adobe.CameraRaw 0x000000011e3331d2 0x11de37000 + 5226962
4 com.adobe.CameraRaw 0x000000011e1b8db9 0x11de37000 + 3677625
5 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff96604a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff96603d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8ad62155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8ad61779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8ad610b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8ae16811 CFRunLoopRun + 97
6 com.adobe.dvacore.framework 0x00000001000eb359 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework 0x00000001000f0f71 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 177
8 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
9 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
10 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
11 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000004 rbx: 0x0000000000000000 rcx: 0x00007fff5fbfd4b8 rdx: 0x0000000000000001
rdi: 0x0000000000000b03 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd4f0 rsp: 0x00007fff5fbfd4b8
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000103b3a674 r13: 0x0000000000000008 r14: 0x0000000000000000 r15: 0x00007fff5fbfd500
rip: 0x00007fff96608a3a rfl: 0x0000000000000247 cr2: 0x00000000410ee000
Logical CPU: 0
Error Code: 0x0200014e
Trap Number: 133
Binary Images:
0x100000000 - 0x100003ff7 +com.adobe.pre11editor (11.0 - 11.0) <112DB9EB-9263-D15F-2AA9-1F2736FF5020> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
0x100009000 - 0x100010fff +com.adobe.boostdatetime.framework (boost_date_time version 11.0.0 - 11.0.0.0) <F535838A-7210-CD33-0D0D-A3F6B7F1F39C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x10002c000 - 0x100034ff7 +com.adobe.boostthreads.framework (boost_threads version 11.0.0 - 11.0.0.0) <17CE347E-0989-4F42-D597-BE689D9FE9F6> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x10004b000 - 0x1001defe7 +com.adobe.dvacore.framework (dvacore version 11.0.0 - 11.0.0.0) <56B15387-2769-C071-972F-09D56755DD98> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x1003e2000 - 0x100748fef +com.adobe.dvaui.framework (dvaui version 11.0.0 - 11.0.0.0) <20ED994B-541F-A9BF-2A8E-35D9DD46CE41> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x100c07000 - 0x100cbfff7 +com.adobe.dvaworkspace.framework (dvaworkspace version 11.0.0 - 11.0.0.0) <C8A444F2-062A-979F-EEC6-7AF728579721> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
0x100dea000 - 0x100ea4fff +com.adobe.exo.framework (exo version 11.0.0 - 11.0.0.0) <CF225A6B-89A8-F9B4-BA0A-ADE4D1C5D7F0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/exo.framework/Versions/A/exo
0x101008000 - 0x1010f9fe7 +com.adobe.dvaeve.framework (dvaeve version 11.0.0 - 11.0.0.0) <58D8036B-BBA0-A419-A74F-05FD3C4F3264> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve
0x10126e000 - 0x1012b2fff +com.adobe.dvatemporalxmp.framework (dvatemporalxmp version 11.0.0 - 11.0.0.0) <6C2B7858-4DA3-BA37-FD6C-D02F10ECDE95> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp
0x1012da000 - 0x101338ffd +com.adobe.AdobeXMPCorePD (Adobe XMP Core 5.2 -c 3 - 61.141987) <37A7128D-857A-F1CF-A00D-497983A42017> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x101348000 - 0x1013ecfef +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 17 - 61.141987) <C504760D-5727-CC17-08BD-74688712F2C4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x101422000 - 0x101641fff +com.adobe.UIFramework.framework (1.0) <2A6FE1F9-6551-F7DB-747B-A79839FD2C1B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/UIFramework.framework/Versions/A/UIFramework
0x10178f000 - 0x1017b0fff +com.adobe.dvamediatypes.framework (dvamediatypes version 11.0.0 - 11.0.0.0) <87127579-51DD-B546-16A1-145E6CFA58AB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
0x1017dc000 - 0x1017ddfff +com.adobe.PRM.framework (PRM version 6.0.0 - 6.0.0.0) <659F1D10-FD66-448C-8EBD-49003E5DF0A1> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PRM.framework/Versions/A/PRM
0x1017e2000 - 0x10184cff7 +com.adobe.ASLFoundation.framework (ASLFoundation version 6.0.0 - 6.0.0.0) <261E186F-5577-F25D-6978-8024BFDFC7F8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation
0x1018f9000 - 0x10190ffff +com.adobe.ASLMessaging.framework (ASLMessaging version 6.0.0 - 6.0.0.0) <28925052-00CE-065A-A3AE-88E44A217EF2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging
0x10191f000 - 0x101920fff +com.adobe.MediaCore.Frameworks.Memory (1.0 - 1.0) <5C64DB58-4E47-FA6E-36E6-B850B8D0AF4D> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Memory.framework/Versions/A/Memory
0x101925000 - 0x101937ff7 +com.adobe.ASLUnitTesting.framework (ASLUnitTesting version 6.0.0 - 6.0.0.0) <18E22F0F-78DD-56DC-CC2A-39A30C7C72E8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLUnitTesting.framework/Versions/A/ASLUnitTesting
0x101943000 - 0x101944fff +com.adobe.boostsystem.frameworkk (boost_system version 11.0.0 - 11.0.0.0) <99C2C43C-E42B-0F96-D4F2-A01490855A0C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x10194e000 - 0x1019c6fff +com.adobe.dvatransport.framework (dvatransport version 11.0.0 - 11.0.0.0) <6217A016-0BD1-8C0E-2650-06E833A1D1E0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x101a5e000 - 0x101a9eff7 +com.adobe.dvamarshal.framework (dvamarshal version 11.0.0 - 11.0.0.0) <2F808FA0-48E2-0EB6-F79E-D3FDFC3591B0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamarshal.framework/Versions/A/dvamarshal
0x101b3c000 - 0x101d2dff7 +com.adobe.dynamiclink.framework (dynamiclink version 11.0.0 - 11.0.0.0) <136F8033-8F42-950D-D9E4-3887C21740A8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dynamiclink.framework/Versions/A/dynamiclink
0x101eb2000 - 0x101ef2ff7 +com.adobe.MediaFoundation.framework (MediaFoundation version 6.0.0 - 6.0.0.0) <307A738A-8158-6675-3ABD-2CE3EEC9A17E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaFoundation.framework/Versions/A/MediaFoundation
0x101f17000 - 0x101f98ff7 +com.adobe.AudioRenderer.framework (AudioRenderer version 6.0.0 - 6.0.0.0) <34A9EE22-F6D8-9870-52E7-22BA0D1D197E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioRenderer.framework/Versions/A/AudioRenderer
0x101fc9000 - 0x101ff4fff +com.adobe.dvacaptioning.framework (dvacaptioning version 11.0.0 - 11.0.0.0) <E71B52D1-B789-F4D7-2B52-5B5F3F80C0FB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacaptioning.framework/Versions/A/dvacaptioning
0x10202d000 - 0x102b72fef +com.adobe.Backend.framework (Backend version 6.0.0 - 6.0.0.0) <01006B55-0960-E93D-D6F6-6056DB2D79A0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Backend.framework/Versions/A/Backend
0x102f9e000 - 0x10316dfef +com.adobe.ImageRenderer.framework (ImageRenderer version 6.0.0 - 6.0.0.0) <604E0D1E-2542-75F1-938B-07D16B686980> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImageRenderer.framework/Versions/A/ImageRenderer
0x1031e8000 - 0x103229ff7 +com.adobe.MLFoundation.framework (MLFoundation version 6.0.0 - 6.0.0.0) <290D1062-077C-AC59-C172-B3709A476583> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MLFoundation.framework/Versions/A/MLFoundation
0x103251000 - 0x1032a2fff +com.adobe.VideoFrame.framework (VideoFrame version 6.0.0 - 6.0.0.0) <687AA939-909A-1F5D-2971-584DFCFE0460> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoFrame.framework/Versions/A/VideoFrame
0x1032c5000 - 0x103300ff7 +com.adobe.PluginSupport.framework (PluginSupport version 6.0.0 - 6.0.0.0) <D85AD8C1-C5EC-3EF1-0087-1FEAFF50582C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PluginSupport.framework/Versions/A/PluginSupport
0x103322000 - 0x103360fff +com.adobe.SweetPeaSupport.framework (SweetPeaSupport version 6.0.0 - 6.0.0.0) <30B94A5C-0DAB-30FF-A4E7-B135084BF465> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/SweetPeaSupport.framework/Versions/A/SweetPeaSupport
0x103384000 - 0x1033c7ff7 +com.adobe.AudioSupport.framework (AudioSupport version 6.0.0 - 6.0.0.0) <AD21BD8D-AEE3-33AC-B3B3-593C8F8E2B7A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioSupport.framework/Versions/A/AudioSupport
0x1033e7000 - 0x1033eaff7 +com.adobe.MediaUtils.framework (MediaUtils version 6.0.0 - 6.0.0.0) <1811B566-DBB1-D879-8AFD-16C88AB0E91A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaUtils.framework/Versions/A/MediaUtils
0x1033ef000 - 0x10340cff7 +com.adobe.AudioFilterHost.framework (AudioFilterHost version 6.0.0 - 6.0.0.0) <BCE9931F-0493-B559-02F5-EAEC12AFAE04> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilterHost.framework/Versions/A/AudioFilterHost
0x10341d000 - 0x103456fef +com.adobe.AudioFilters.framework (AudioFilters version 6.0.0 - 6.0.0.0) <FAABD66B-333C-2799-0A1F-BF8310EC8B70> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilters.framework/Versions/A/AudioFilters
0x1034a4000 - 0x1035ceff7 +com.adobe.VideoRenderer.framework (VideoRenderer version 6.0.0 - 6.0.0.0) <181A982C-5AE5-8171-0487-6115AF66FE35> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoRenderer.framework/Versions/A/VideoRenderer
0x10363a000 - 0x1037c7ff7 +com.adobe.ImporterHost.framework (ImporterHost version 6.0.0 - 6.0.0.0) <3CC3CB94-1F6D-B772-7ED9-64E358DA78E2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImporterHost.framework/Versions/A/ImporterHost
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0x10397d000 - 0x103a10ff7 +com.adobe.TimeWarpFilter.framework (TimeWarpFilter version 6.0.0 - 6.0.0.0) <80B8AD0E-ADF0-27DE-CB65-101F7FE31BB5> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/TimeWarpFilter.framework/Versions/A/TimeWarpFilter
0x103a3e000 - 0x103b12fe7 +com.adobe.ExporterHost.framework (ExporterHost version 6.0.0 - 6.0.0.0) <9325D6F4-4EF7-65A0-6392-51CBBE189971> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ExporterHost.framework/Versions/A/ExporterHost
0x103b63000 - 0x103be5ff7 +com.adobe.PlayerHost.framework (PlayerHost version 6.0.0 - 6.0.0.0) <F4C33FE5-0CE3-8626-4488-16700BBD2ED8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PlayerHost.framework/Versions/A/PlayerHost
0x103c21000 - 0x103c95fff +com.adobe.RecorderHost.framework (RecorderHost version 6.0.0 - 6.0.0.0) <86ADD28A-4C3B-56DD-DCA6-99967A22F5AC> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/RecorderHost.framework/Versions/A/RecorderHost
0x103cd3000 - 0x103ce2ff7 +com.adobe.ProjectConverterHost.framework (ProjectConverterHost version 6.0.0 - 6.0.0.0) <3D28153A-CB17-AB1B-8BE2-B12435D9C6D2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ProjectConverterHost.framework/Versions/A/ProjectConverter Host
0x103ced000 - 0x103cfcff7 +com.adobe.ProjectSupport.framework (ProjectSupport version 6.0.0 - 6.0.0.0) <7DD959E3-1A0E-7A7B-6FCD-457C34000580> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ProjectSupport.framework/Versions/A/ProjectSupport
0x103d08000 - 0x103d20ff7 +com.adobe.AMEAppFoundation.framework (AMEAppFoundation version 5.5.0 - 5.5.0.0) <996818F1-D6FA-F732-031A-ADD27DBE2C65> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AMEAppFoundation.framework/Versions/A/AMEAppFoundation
0x103d4b000 - 0x103d6efff +com.adobe.PostEncodeHost.framework (PostEncodeHost version 5.5.0 - 5.5.0.0) <92BF0E76-DDB7-E086-C287-DDC8769BE892> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PostEncodeHost.framework/Versions/A/PostEncodeHost
0x103da4000 - 0x103dc1fff +com.adobe.BIB (AdobeBIB 1.2.02.12659 - 1.2.02.12659) <6819BA1B-DF86-5EE8-C777-4E011D616A39> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103dcd000 - 0x103e6dfef +com.adobe.AdobeScCore (ScCore 4.1.28 - 4.1.28.13048) <83CA2291-5B56-AB69-AF81-A1FBD64AA937> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x103eb6000 - 0x103f5affb +com.adobe.AdobeExtendScript (ExtendScript 4.1.28 - 4.1.28.13048) <3022B3E5-07EC-A68B-5E75-41996620745F> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
0x103fbf000 - 0x104016ff7 +com.adobe.BravoInitializer.framework (BravoInitializer version 6.0.0 - 6.0.0.0) <F7317B8D-734B-D680-3D75-4B2C3652A998> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/BravoInitializer.framework/Versions/A/BravoInitializer
0x10403a000 - 0x104178ff7 +com.adobe.ACE (AdobeACE 2.18.00.12659 - 2.18.00.12659) <50F24A33-D8E9-5F39-22C8-75B097EE97B8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1041a3000 - 0x1044ecfe7 +com.adobe.AGM (AdobeAGM 4.20.67.7392 - 4.20.67.7392) <8A8CBAD1-8538-7DC3-CEF9-3C93854A777A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1045c5000 - 0x1048f6fe7 +com.adobe.CoolType (AdobeCoolType 5.07.124.12659 - 5.07.124.12659) <C36D0E60-9ACD-1302-CBDC-07722DD97DE9> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104998000 - 0x104a5cfff +com.adobe.AMEWrapper.framework (AMEWrapper version 5.5.0 - 5.5.0.0) <86794D90-C3B7-2592-83BF-98CCD1687028> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AMEWrapper.framework/Versions/A/AMEWrapper
0x104b38000 - 0x104c59fff +com.adobe.EncoderHost.framework (EncoderHost version 5.5.0 - 5.5.0.0) <EFBDAE9F-9F23-E6C7-9762-D26F4B8BD5B4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/EncoderHost.framework/Versions/A/EncoderHost
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0x10563e000 - 0x105796ff7 +com.adobe.Frontend.framework (1.0) <DBDEBEFE-D66B-5825-5BFD-0C0E7722338E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Frontend.framework/Versions/A/Frontend
0x105844000 - 0x10587bff7 +com.adobe.Startup.framework (1.0) <3FD3E72C-7E3E-4A7A-A0FE-C6FB965CE683> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Startup.framework/Versions/A/Startup
0x10588e000 - 0x1058a8ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1058b2000 - 0x1058beff7 +com.adobe.boostsignals.framework (boost_signals version 11.0.0 - 11.0.0.0) <3E44FDC6-256A-5E03-C42A-8B7581B73F47> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x1058d7000 - 0x105baffe6 +libxerces-c-3.0.dylib (0) <46020284-EEA8-7D7B-388C-BF23A318C997> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/libxerces-c-3.0.dylib
0x105d30000 - 0x105d57ff1 +com.mainconcept.mc-enc-dv (8.5 - 8.5.0.70720) <6852E5C4-06F1-3F75-B2F7-4B2E1A30CBB8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/mc_enc_dv.framework/Versions/A/mc_enc_dv
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0x105de6000 - 0x105e10fff +com.adobe.ameproperties.framework (ameproperties version 5.5.0 - 5.5.0.0) <676974BE-F882-A63D-9A24-29477476ED6C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ameproperties.framework/Versions/A/ameproperties
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0x105e94000 - 0x105e98ff7 +com.adobe.AppServices.framework (AppServices version 5.5.0 - 5.5.0.0) <4ADF8A9F-9EB0Go to your username>library>preferences and delete com.adobe.PhotoshopElements.plist. That library is hidden, so to see it, click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account. While you are in there go to the Saved Application States folder and delete anything pertaining to PSE.
Repair permissions and try again. -
Cannot connect to app store after downloading mountain lion
cannot connect to app store after installing mountain lion it says there is no network connection when there clearly is i am on the internet now and i had this problem with the bootcamp server i read that in another forum and the answer to remove the auto proxy setting was correct but not for this situation because it is allready unchecked i checked it and tried again still no connection please help .... oh and apple you are beginging to be more like windows/microsoft with all the problems
That poor wordpress site has collapsed in exaustion from trying to keep up with the 3mil hits a day
here is a "copied" version with credits for those looking for a solution to an annoying problem Apple should patch. (Yes, I'm aware of the irony of that statement)
July 18, 2012 · by Arthur Lockman · in Apple, Tutorials
After doing a reinstall of Lion a few weeks ago, I found that my computer suddenly would reject every VeriSign certificate that it encountered. Using Chrome, that meant that I couldn’t even access Twitter.com, because it thought that the certificate was wrong. I couldn’t login to the Apple developer portal, I couldn’t authenticate a device with XCode, I couldn’t make a purchase at Apple.com, I couldn’t download updates from the Mac App Store, and I couldn’t login to Mint.com, among other sites. I essentially couldn’t do anything that used a VeriSign certificate for SSL.
What did I do? I called my trusty AppleCare advisor, hoping for an answer. I thought that maybe they could help me figure it out. After getting to senior support, I was told to reinstall Lion, which I did to no avail. My case was then forwarded to the Apple engineering team, with 3 to 5 days to wait until I had an answer. I looked around, through my console logs and through Keychain access, and finally came up with an answer, and a solution to my problems.
It turned out that my solution was pretty simple. I had to delete a few files and reset one to its default setting.
Delete the files /var/db/crls/crlcache.db and /var/db/crls/ocspcache.db. These can be found using Finder’s Go >; Go To Folder menu (Cmd + Shift + G). This resets the cache of accepted certificates in the system. It doesn’t remove them, it just forces the system to rebuild the caches upon restart.
Open Keychain Access (/Applications/Utilities/Keychain Access). Select Certificates in the Category picker on the left side. In the search bar, type in the word Class. Look through that list, and find any certificates that have a blue + symbol over their icon. These are the ones you need to modify.
Select one that has a blue +, and hit Command + I. Click the disclosure triangle beside the “Trust” list to show the list of permissions. Now, what we need to do is to set this certificate to use the system defaults. However, for some reason, when you select it, it doesn’t save. So what you need to do is this. Under “Trust”, where it says “Secure Sockets Layer (SSL)”, change the dropdown menu to say “No Value Specified”. Then, close the window. It will ask for your administrator permissions. Then, open the info pane for that certificate again. Under “Trust” again, now set the dropdown that says “When using this certificate:” to say “Use System Defaults”. You can then close out of the info pane, and enter your password again. Do this for any of the certificates that have a blue + on their icon. There should only be one or two at most.
Restart your system.
This solution seemed to work just fine for me. All of my certificate problems have been fixed. It must be something with the OSX installer that causes this certificate issue. I’ll file a bug report. Hopefully someone looks into it and fixes the flaw in the OS. And, I hope that this fixed the flaw for you.
Addendum – a note on security:
This procedure won’t affect the security of your Mac. I’ve had some questions come in about that, and if anything, it makes it more secure because then sites that require SSL certificates can actually use them, unlike before where they might default to non secure connections because the certificate was bad. -
Cannot connect to App Store on iPhone 6
I purchased a new iPhone 6 two weeks ago.
Upon turning it on and attempting to download some apps I constantly came upon the error message 'Cannot Connect to App Store'.
There is no connectivity issue in terms of my wifi or 3/4G. Basically I cannot download or update Apps and it is very inconvenient.
I attended the Apple Store 2 days after I purchased the phone but the Genius there updated the phone and eliminated any hardware issues. He said that it was an issue specific to my phone connecting to the Apple Store. He helped me contact Apple to inform them.
Unfortunately the replies I got from Apple were absurd - they completely missed the issue and just fixated on whether I had an internet connection or whether my phone was updated, even though I had said in my question that I had been through all that.
Does anyone have any advice? I would be very grateful as I do not have the time to go in and dispute this with Apple and arrange a new iPhone.
PLEASE do not link me the article below because it is not helpful:
Can't connect to the iTunes Store - Apple Support
Thanks,
LachlanHi mate, I had the exact same problem and just figured it out.
On your phone, go to
Settings>> iCloud, then sign out.
Settings >> Itunes & App Store, then click on your Apple ID username and sign out. Then sign in again.
Try going to the App store again and it should work. Worked for me.
Found another blog that highlighted some issues between iCloud login and App store login causing some kind of conflict.
Haven't got to the bottom of it yet, but at least I can use the app store for now. -
HT4718 By mistake, I delete OS X lion from my MAC app store "purchases" how could I get it back?
By mistake, I delete OS X lion from my MAC app store "purchases" how could I get it back.?
Did you see these threads in the forum?
https://discussions.apple.com/message/18287573#18287573
https://discussions.apple.com/message/17573559#17573559 -
I have full signal power, but says cannot connect to App Store?
I have full signal power, but says cannot connect to App Store. I had put all of my icons in different folders to organize but took App Store out as troubleshoot.
Any help?Are you trying to connect via wifi?
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Also try this - Turn Off your iPad. Then turn Off the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Cheers, Tom -
Hi i cannot connect to app store by ipad
hi i cannot connect to app store by ipa
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I can no see my app store at the bottom of my home screen any longer. Actually this is my daughters and her OS is old. I'm trying to update it so I can get 10 but I can not seem to find the app sote. Please help.
If you have Mac Os x 10.5.8 Installed on your computer then there is no App store in that os version you need atleast 10.6.6 or later to have App store.
First you will have to Identify your Mac Model and see which Mac Os X version is compatible with your Mac.
On your Mac click on the Apple Logo which is at the Top left corner on your Mac screen and go to About this Mac and there click on More Info and then use the below link to Identify your Mac Model
> For iMac (17",20",21.5",24",27"): http://support.apple.com/kb/ht1758
> For Mac Mini : http://support.apple.com/kb/ht3476
> For Macbook (13") : http://support.apple.com/kb/ht1635
> For Macbook Pro (13",15",17") : http://support.apple.com/kb/ht4132
> For Macbook Air (11",13") : http://support.apple.com/kb/ht3255
Once you are able to get the Model and Year of your Apple Computer you will have to first Purchase and Install Snow Leopard (10.6) Operating System on your Mac and Update it to (10.6.8) to get App STore from where you can then download and Install the other version of Os X if they are compatible with your Mac.
Go through the below Link for system Requirement for Installing Mac Os x
> Snow Leopard (10.6) & Lion (10.7) : http://support.apple.com/kb/ht4949
> Mountain Lion (10.8) : http://support.apple.com/kb/ht5444
> Mavericks (10.9) : http://support.apple.com/kb/ht5842
(If you have Mac os x 10.6.8 or Higher you can Upgrade to Mavericks for free from App store if your Mac meets the System Requirement for Installing Mavericks)
You can Buy Snow Leopard Disk from the Link Below :
> For U.S : http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
> For U.K : http://store.apple.com/uk/product/MC573Z/A/mac-os-x-106-snow-leopard -
I have changed my primary address in App store (my apple id location) after that I can not see my purchased apps in app store
If your post means that you are receiving emails from these forums and want to stop them, then go to your 'activity stream' on this site e.g. at the top right of this thread : app store purchased !!
And on the next screen make sure that 'email notifications' is 'off' :
Is that what you are posting about ?
(For information, these are user-to-user forums.) -
HT201304 Cannot connect to apps store new ipad
Update to ios6 cannot connect to apps store.has anyone got a workaround every thing else works fine. I can access http sites and all other apple places.
Sky go also has problem says needs wi fi to work . I am connected to my home wi fi . So do to understand. Apple don't seem to be bothered .The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Downloading App store purchased Mountain Lion installer onto Mac with preinstalled OS X
I need to reinstall Mountain Lion on my Mac Book Pro. I purchased ML on the app store but need to create a bootable USB key. The only Mac I have available to do this is my girlfriend's new MacBook Air. This has a preinstalled version of Mountain Lion on it already. I know that I cannot re-use her preinstalled version of ML on my MBP but I would like to use her notebook to download the installer from my app store account. When I try to do this, however, I get an error message saying that Mountain Lion is not compatible with her computer. There appears to be no way to access a legitimately purchased app store version of ML on a computer where another version is pre-installed. Could this really be the case? All troubleshooting searches come up with people trying to illegally re-use the preinstalled OS on another computer---this is not what I am trying to do! Again, I want to access my paid in full app store purchase on a preinstalled device in order to put it back on my MBP. Help!
The Mid 2013 MacBook Air comes with a special 10.8.4 version, that makes impossible the process to download the common 10.8.4 from the App Store. You won't have this problem when Apple releases OS X 10.8.5.
You can't download 10.8.4 from the MacBook Air if you are going to install it in the MacBook Pro. You have to connect it to Internet and reinstall OS X using OS X Recovery > http://support.apple.com/kb/HT4718
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