HT201272 COnnection Interrupted and movie didn't download..

I started downloading a movie, but my connection was interrupted. When I try to re-enter the code, the computer tells me it has already been downloaded. When I look in my library, the icon shows it is still downloading, but nothing is. HELP!

Hi libbilmt!
It sounds like you may need to report an issue with this purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

Similar Messages

HT4059 While downloading a book from iTunes, my internet service was interrupted and i didn't get the entire book. Now when i try to download it, i get the message that i already have downloaded it. It hit the download button in the purchased section, and

While downloading a book from iTunes, my internet service was interrupted and i didn't get the entire book. Now when i try to download it, i get the message that i already have downloaded it. It hit the download button in the purchased section, and nada! How can i re-download the book?

Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB

I bought an album on itunes and it didn't download yet but i didn't mean to buy it by any chance can i get my money back and if so how?

i bought an album on itunes and it didn't download yet but i didn't mean to buy it by any chance can i get my money back and if so how?

someone please help

Downloaded app on iPad and it didn't download on iPhone

Downloaded app on iPad and it didn't download on iPhone

Hi,
This app is on your iCloud
If you want to use on your iPad, you have to download it from your iPad.

My movie didn't download but I was billed - how do I get a credit?

My movie didn't download but I was billed. How do I get a credit?

Was it a rental

HT5570 I got an error message when I tried to download a song and it didn't download but my account balance was lowered by the cost of the song. What gives?

I got an error message when I tried to download a song and it didn't download but my account balance was lowered by the cost of the song. What gives?

Apple has announced they are currently experiencing issues with iTunes store purchases... give it some time to clear up.

Movie didn't download overnight. Went to download it again, and it says it is already downloaded?

Movie did not download overnight on my PC. Went to download it again this a.m. And it says I already did it?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Movie didn't download properly now won't play

I downloaded a movie but it didn't download properly - its showing on my computer as separate .tmp files. I opened it in itunes and it says 'this film cannot be played on this computer'. I can redownload it but I will have to pay $70 for internet quota as I am in a remote location. Can anyone suggest a way to repair the file? It is the same size as the movie (4.7GB) so should mostly be there.

You should be able to download the app again and not get charged a second time. Unlike music and other media content, you can download applications more than once. Just go through the normal buy process and it should allow you to download without charge. I'd suggest trying it through iTunes on your computer this time rather than through your iPhone.
If you continue to have problems, contact the iTunes Store Customer Service department using the form on their Contact page and explain the problem to them.
Good luck.

Go do I get te Apple watch app I did the latest and it didn't download on my phoneu

I am getting the Apple watch and the Apple watch app didn't download on my phone when I did te latest update and I heard it auto fownlo

The Apple Watch will require an iPhone 5 or newer, thus you will not see the App on your 4S.

Duplicate Photos and Movies when I download

Started getting duplicate photos and movies when after I upgraded to iOS 8. When I originally upgraded, I had issues with my music. I had to reset the phone and reload from scratch. That cleared up that problem. Now when I download the photos to my iMac, I get for the jpegs as photo-xy and a photo-xy-1. For the movies, I get the movie with a different file number but they are the same. Not sure why, HDR is not in use and it should not have any effect on movies.
The phone is a 5s running iOS 8.1.2. The images and movies do not show up as doubles when view looking through my iPhone. Its 16GB, so it wouldn't hold that many if there was duplicates. I also don't use iCloud for my photos or my music. Any thoughts on how to fix this?
Thanks,
Kevin

Is Aperture doing any processing? ("Window→Show Activity" -- anything there?)
Are the Images pixilated/degraded when shown in the Viewer as well as in the Browser? (Double-click an Image to open it in the Viewer.)
How 'bout at 100%? (In the Viewer, press "z" to zoom to 100%. The "z" key toggles the zoom.)
Does generating a new Preview remove the pixilation? (Select an Image in the Browser, hold down "{Option}" and click "Photos→Generate Preview".)

Where can I get tv show and movie content to download to my Pre?

Since I can't buy and sync tv shows and movies from iTunes to my Pre due to the DRM protection, where can I get similar content on the web that I can buy, download and copy to my Pre in USB mode, and that will then play on my Pre? I've looked around, searched on google, but nothing comes up. I can buy and download TV episodes on Amazon video on demand but the Pre isn't one of their supported video players. There must be sites that I can use?? This is the one thing that I want to get working on my Pre as I've solved most of my other issues, and am very happy with my Pre, with this one exception. Please help!
Thanks.
Post relates to: Pre p100eww (Sprint)

Thanks. I did check out Sprint TV but it's pretty limited compared to iTunes TV and movies. I did find a video format converter for the Pre called Videora Palm Pre converter but I haven't tried it on anything yet because I'm still looking for download sites. I'm going to try it on an Amazon download. I found a subscription site but I'd rather find a site where I can buy programs one at a time.
There must be some sites out there - I've tried torrent sites but usually you can only download entire series of multiple Gb not individual episodes.
Any further advice on this would be appreciated.

I rented a movie in iTunes from my iPad and it didn't download - how do I find it?

I rented a movie from my iPad and it would not let it download over 4G. So I connected to WiFi and now I can't find where I need to go to download the movie I rented. Can anybody help me?

The issue was that a dialogue box came up which said that I couldn't play this movie on another device. I tried playing the same movie on an Tv with an HDMI connection attached to an adapter to the IPad and that worked. I wonder if the problem is that the digital projector has a VGA connection.

I can't connect to Internet. On the list of wireless connections, I have Wireless and thats it. I reset connection networks and it didn't change anything. Please help.

I can't connect to Internet. On the list of network connections it has Wireless and thats it. My network isn't on there. I reset connections and there wasn't no change. Please help.

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

I accepted an update from 3.1.12 to 3.0.19 and it didn't download I uninstalled my Mozilla and now I have nothing!!! Help

I had mozilla 3.0.12 for the longest time,and today I get this icon message that there was an update available for it so I clicked on the thing and next thing I know i'ts downloading version 3.0.19. I thought it was an update,not an upgrade. So now when I go to click on the mozilla icon it opens and I get a white page that has a yellow triangle that says network timeout,and I can't connect. So I go to programs/add/remove highlight mozilla,uninstall the 3.0.13 hoping the upgrade will set in and it doesn't so I've lost all my bookmarks etc. How can I get it back? Iam not that computer savy,as you may see for the idiocy I've just committed,but if anyone can help me,I sure would appreciate it,thank you.CarmenO

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]

HT1390 My rented movie didn't download all the way, is there a way to reset it?

My internet connection was interuppted before fully downloading. It will not resume and is reading an error code -50

If you are in a country where re-downloading is possible (iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085), delete the track (and the original file) and download again (Downloading [using iOS or computer] past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519). See tips on downloading in https://discussions.apple.com/message/19097773, especially unchecking the "Allow Simultaneous Downloads" box in the downloads tab of iTunes.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

HT201272 COnnection Interrupted and movie didn't download..

Similar Messages

Maybe you are looking for