HT201272 download error, tap to retry

i just bought an iPad at the apple store in Bergamo and started to download 4 movies i purchased previously through itunes while i was in the store. they kindly offered to give me some assistance in setting it up before i left the store and i stayed to get a few quick apps and download some movies.
when i saw how long it would take to download the movies, i paused all and left the store. now i am in Greece at a home with a wifi connection. since i arrived, i have been able to download a movie purchased previously on itunes, but the other 4 movies keep getting stuck and won't resume downloading. it just says "download error, tap to retry".
i want to delete the attempts and start over, since i know it can work here, but i don't see that option. it just offers "done" or "retry".
also, the setup assistant failed to appear in itunes when i connected my ipad to my macbook pro for the first time. i was thinking to import the 4 movies i want over the connecting USB cable, but that doesn't seem to be working properly either.
many thanks for any help.

Since you've changed countries in the middle of this, things could get a little messy.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
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HT201272 download error, tap to retry

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