HT201272 Downloading already purchased songs/albums... PLEASE HELP!
Okay.... I need help pleeeeaaase! I've exhausted all efforts
I have purchased and downloaded songs/albums... overall experience is great, however, every now and then after the download has completed I only got part of the song (like min 40 seconds or a minute)! I have tried everything I can think of. What's irritating is that it doesn't happen all the time, so I don't think it's a conection or firewall issue. I just want to listen to my songs/slbums in it's entirty... bah, especially because it's paid for. Never had this issue when I was buying CD's LOL
So... How do I download already purchased items without paying for it again? I've tried to do it through iTunes but it says it's already downloaded. Now what?
Any help is appreciated. Many thanks in advance!
Sincerely,
Frusterated Avid iTunes User
kennedylivin24 wrote:
it still won't let me re-download...
Do you live in a Region that allows re-downloading of Music...
See your Country Here...
http://support.apple.com/kb/HT5085
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
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Thank you for this, but i will mention that before I downloaded my previous purchases from the Itunes store I had to click on a "Buy" button, thats whats made me scared i will be charged again!!
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Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. It's your responsibility to make backup copies in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places. If your hard drive was erased and you don't have a backup of your purchased items, and don't have them on an iPod, you're probably out of luck and will need to repurchase your tracks.
If you have your tracks on an iPod or have them backed up (on CDs/DVDs, on an external hard drive, or some other external medium), post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select the category and subcategory closest to the issue you're reporting) and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
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