HT201272 Hello, I've downloaded music videos in the past and I found that I can download them from my "purchased list" and thought that I wouldn't have to pay for them again. However, I am being charged for some payments ...which I did not know.

I didnt know I'd be charged again for the items I have downloaded in the past. When I tried downloading some of them...it says that they are free.

See my response to your other post.

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I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage - I´d like to add an EMail account on top to my mobile number. My password will not be accepted!!!???

I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage -
I´d like to add an EMail account on top to my mobile number to use more this services. My password will not be accepted!!!??? I try it and i try it and i try ist, throughout the same problem. Whats on? The user help desk said, i´ve to reset and use the WLAN key new as well as possible - no way!

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

Hello, i recently bought an iPod 5th Generation and it came with a passcode which i did not know of, it is now disabled and i am wondering how to unlock the iPod

Hello, i recently bought an ipod touch 5th generation and it came with a passcode which i did not know, it is now disabled and i am wondering on how to unlock it using itunes on the computer

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
However, you will likely run again the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
You either have to get the Apple ID and password of the previous owner and enter it or have them remove the iPod from their account.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account

HT201272 I have multiple devices on one account. I am being charged for something I already paid for

I am being charged for something I already paid for and want to know how to stop this insanity. How do I cantact apple and get the chages reversed. How do i get the inapp purchase that I already paid for into my new iPad.
Thx

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
But not all in-app purchases can be re-downloaded for free or transferred to a different device : http://support.apple.com/kb/HT4009

How do I get rid of an extra account on my login page for my iPad. It asking me to add an account which I do not know what is talking about.

this is for an iPad.

Hi,
Would you provide more information so that we can help you?
Are you using Adobe Reader for iOS on your iPad? How did you bring up the "login page"? Did you tap one of the buttons in the toolbar?
Is it asking you to create a new Adobe ID or Apple ID?
A screenshot would be helpful.
How to add a screenshot to a forum message from iPad/iPhone

Everyday I am being charged for downloading applications which I did not download

Hi,
For last three days I am being charged for downloading different applications. some of the applications I did not even see on my phone

If you believe that your account has been hacked, then change your password, let your credit card company know and ask them about reimbursement and let itunes support know that you may have been hacked.

Switched to full Creative Cloud Membership, still being charged for single-app memberships.

I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I am being charged for FREE CONTENT on APP STORES

Hi ,
I just got my new ipad 2.
however i am being charged for free content..
i called my credit card and they said i need to speak to you..
kindly revert ..
r

You are not talking to Apple here, these are user-to-user forums, and are not monitored by Apple. If you have just added the credit card to your iTunes account then you are likely to be just seeing a small holding charge (in the US it would $1) which is temporarily 'charged' to the card to check that it's valid and active - in which case it will disappear in a day or two.
If the charge is larger, and you are not buying paid-for apps (or using in-app purchases and you've checked your purchase history on your account in iTunes on your computer) then try the iTunes Store Account And Billing section on this page http://www.apple.com/uk/support/itunes/

Was not informed of new policy when signing up for service and charged for services I did not knowingly agree to.

I’m writing to contest a $29.99 monthly charge, which is contracted for 24 months amounting to $720 in total. The charge is for a data plan which I did not knowingly agree to, and verizon is unwilling to remove from the account even though the phone on the line does NOT use data.
The backstory of the issue:
On September 19, 2014 I waited in line at an Apple store to purchase a new iPhone on launch day. I opened a new basic line of service for $9.99 a month on my account so I could purchase a discounted phone from Verizon. When purchasing the phone, the representative explained that he was going to have to put a basic data package on the line for $15 a month, but that it would be removed once I transferred the phone to an existing line on the account. After the purchase was complete, we transferred the phone to an exisitng line, and the represented confirmed that the data package would not be charged to my account and therefore I would only have to pay $9.99 a month for the basic line of service for two years. A couple weeks pass and I receive my bill, I notice that the data plan is still listed on my account and has also increased to $29.99 a month! I call Verizon to see what is going on, they tell me that they have just implemented a new policy that states if I purchased a smart phone on a basic account and then transfer the phone to a differnt line that I will have to pay $29.99 a month for data even if the new phone that is currently on the line does not use data! I told them I was not informed of this, and was actually told the complete opposite when signing up for service. They refuse to remove the data package, and will not let me cancel the account without charging me $350. The representative on the phone said that the representative in the store was a sales person and most likely did not have the training to inform them of the new policy change, and that they could not honor what he told me.
I should be able to rely on and trust what a Verizon wireless representative is telling me, I was not aware of the new policy and did not knowingly agree to this policy. And in that case, I would like to point out that I have been a loyal Verizon customer for over 15 years humbly request that you clear this $29.99 monthly charge from my account as a gesture of good faith.
I have spent over 7 hours on the phone with verizon trying to get this resolved to no avail. I have also filed a complaint with the attorney generals office, and plan to persue this until it is fully resolved.

Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
They gotcha! And that policy change was listed here and other places on the net.
Its either pay that or the early termination fees.
Verizon will not grant you a mistake forgiveness clause.
If they do it for you they would have to do it for everyone.
Good Luck

HT4946 when I did a back up for my Iphone, in order to update software, I did not see request to choose password. Then when I went to restore back up it asked for password that I did not know. Now what do I do?

Help! When I went to restore back up for my Iphone after downloading software update, it asked for password which I did not know. Apparently the box for encrypt had been checked but I do not recall anywhere indicating I needed to choose password. I was sent back to page with 2 options - set up new phone OR restore from back up WHICH I CANNOT DO WOTHOUT PASSWORD. wHAT DO i DO?

Connect it to your computer via the supplied sync cable and restore.

I have iTunes and am downloading Music videos from YouTube for use on my iPad! They play great on my iPad, But when I play them on my PC in iTunes they skip like a rapid fire machine gun??? Can anybody help me

I have iTunes and I am downloading Music Videos from YouYube to be used on my iPad! After I download them using YTD Video downloader they play great on my iPad... However when I try to play them on my PC in iTunes they skip like a rapid fire Machine Gun! Can anybody help???

You can only add music to iTunes Match from your iTunes library on your computer, not from your iOS device. If you have music on your iPad that is not on your computer, you'll have to import it to your iTunes library on your computer to add it to iTunes Match.
Music purchased from the iTunes store can be imported directly to your iTunes library by authorizing your computer for the Apple ID(s) used to purchase the music (in Store>Authorize This Computer), then connecting the iPad to your computer, opening iTunes and going to File>Devices>Transfer Purchases. Music from other sources will require using 3rd party software to transfer to your computer, such as Touch Copy.

TS1702 I am being charged for free app downloads

I have just bought a new iPhone 4s and after downloading free apps my phone kept taking me to the billing section. I deleted the apps and then restarted my phone. I have downloaded them again and I have just seen my bank account and I have been charged for the free apps. How do I get my money back after clearly being ripped off!!!

You should go to your account info in iTunes, log into your iTunes account, search for your purchase list and click on "report problem", or contact iTunes via Apple - Support - Express Lane -

Hi, Is it possible to download music videos from iTunes and then load them onto my classic iPod?

Hi,
Is it possible to download music videos from iTunes and then load them onto my classic iPod?
Thanks,
GB

Hey GJBY!
I have an article for you that can help answer that question:
iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/ht2729
What are the requirements for playing video on mobile devices?
Mobile Device Family
Generations that can play video
iPad
All
iPhone
All
iPod/iPod classic
5th or later
iPod nano*
3rd or later
iPod touch
All
* iPod Nano (6th generation) does not support video playback.
To view technical specifications for your device, you can look them up by serial number or browse the Apple Tech Specs.
Note: Updates to your device may change the iTunes requirements for syncing.
For additional information about iPod models, refer to Identifying iPod models.
For additional information about iPhone models, refer to Identifying iPhone models.
For an overview of where your purchases can be synced, see iTunes Store: Where can I download and sync my purchases?
Thanks for coming to the Apple Support Communities!
Regards,
Braden

HT1807 I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How dan i be sure that i am not being charged for roaming?network , I am still showing a network

I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How can i be sure that i am not being charged for roaming?

Make sure data roaming and cellular data is turned off. If you don't want to receive calls or SMS then put your phone in airplane mode and reactivate WiFi

HT204266 I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it

I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it

Contact the iTunes support team: http://www.apple.com/emea/support/itunes/contact.html
All sales are final, but sometimes they make an exception.

HT201272 Hello, I've downloaded music videos in the past and I found that I can download them from my "purchased list" and thought that I wouldn't have to pay for them again. However, I am being charged for some payments ...which I did not know.

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