HT201272 Help! I have a new computer but can't download any purchases?

Help! I have a new computer but can't download any of my purchases from last few years? Is there a solution? I have no current iPad/iPhone/iPod.

Make sure you authorize your new computer and deauthorize your dead computer.
iTunes Store: About authorization and deauthorization
Once done, see if you can redownload your purchases after,
Downloading past purchases from App Store, iBookstore, and iTunes Store
Hope this helps.

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I bought this product Sept 2013 and now have a new computer. Can I download it to my new computer? A

I bought this product Sept 2013 and now have a new computer. Can I download it to my new computer? Adobe ExportPDF Annual

There is nothing to download. Just sign in and start using it. Just let us know if there are any problems with that.

We bought a used Ipod Touch from a private party. We can download music when it's hooked up to the computer but can't download any games or songs by using the wifi. How can we change the password so we can do this?

We bought a used Ipod Touch from a private party. We can download music when it's hooked up to the computer but can't download any games or songs by using the wifi. How can we change the password so we can do this?

You should restore the the iPod to totally erase the iPod and add your own media to the iPod.
Connect the iPod to your computer and restore to factory settings/new iPod via iTunes.
iTunes: Backing up, updating, and restoring iOS software

New computer. Can I download previously purchased Illustrator again?

Hello,
I downloaded Illustrator CS5 earlier this year and i am now upgrading my computer. May I redownload the software to my new computer or do I have to purchase the software again? I am replaceing my old computer and not adding a computer. If so I woud like to know how I go about redonwloading the software.
Thank you.
Sophia

Sophia please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ for information on how to download your purchased software.
If you are not able to access the software under your orders then please try http://prodesigntools.com/all-adobe-cs5-direct-download-links.html. Please make sure to complete the Very Important Instructions section prior to scrolling down and clicking on the download links.

My old computer crashed and can't be recovered. I now have a new computer but can't get to any of my purchased music. I can see it when I view my purchase history, but can't get to a playlist...help!

How do I recover playlist or at a minimum purchased music/apps on itunes?

The only way to get playlists back is if you backed them up, iTunes does are not store them online.
In terms of apps and music purchases then you should be able to re-download them from iTunes (assuming that they're still available and you use the same iTunes account as you originally used to buy/download them) : http://support.apple.com/kb/HT2519 (music re-downloading is only available in the US but I assume that you are in West Des Moines in the US).
In the future it's best to make and maintain backups of your content - iTunes content, including apps and music, could be removed from the store, in which case you wouldn't be able to re-download them.

I had my laptop that my iphone was backed up onto repossesed so now i have a new computer but i dont know how to put my music photos and video and apps on my new computer can somebody help??

I had my laptop repossesed and it had all my bak up from my iphone 4 on it i have a new computer but i cant put all my pics vids apps and songs on my itunes i really need help with this because alot of the photos and stuff i have on my iphone are sentimental as are the songs which all havnt been purchased through itunes please tell me there is a way to do this??//

Set the iTunes to prevent automatic syncing before you plug it in the first time. You should be able to extract any photos in the camera roll as you would from any other camera. You can transfer purchases to get anything you actually purchased from the iTunes store off the phone and into iTunes. Made sure you have at least 1 contact in whatever application you intend to sync contacts to. This will give you the option to merge them. If you don't, the phone will be overwritten with the blank address book from the computer.
As for extracting anything else, media sync is meant to be 1 way only. Computer>iPhone.
As for media that wasn't purchased on the phone, you can try a 3rd party program that 'may' be able to extract it, but this isn't sanctioned or supported by Apple in any way. Technically, you're out of luck if you don't have a backup from the computer that was repossesed.

TS1496 I burnt some CD'S onto my i pod about 2 years ago, and now have a new computer, but computer is saying it doesn't recognise device, and ipod is not appearing in i tunes which i have just downloaded, please help as I'd like to put some more songs on

I burnt some CD's onto my ipod a couple of years ago and now have a new computer but it doesn't recognise my ipod, I have downloaded itunes onto pc but all my songs are not on there, can anyone help please

For Purchased iTunes Songs: Downloading past purchases from App Store, iBookstore, and iTunes Store
For Non-iTunes Songs (CDs or Third Party): How to use your iPod to move your music to a new computer
Also check: iPod: Does not appear in Windows or iTunes and Device Manager is empty
Message was edited by: keeferaf

Have purchased a new computer but can not install elements 12 since it has been installed on old laptop. Is there a small fee to be able to do this. Never installed the video editing portion, can this be installed with no problem?

Have purchased a new computer but can not install elements 12 since it has been installed on an older laptop. This is a one time user program, is there a code that can be put in or a small fee to pay to be able to use the program again. Never installed the video editing and hoping this can be installed with no problem.

If the laptop is still connected Launch Elements in Expert Mode. Go to the help menu and sign-out. That will deactivate usage on the laptop.

I purchased adobe acrobat 8 standard in 2006. i now have a new computer and want to download it onto my new pc. I have tried downloading from my account but no luck. what do i need to do?

i purchased adobe acrobat 8 standard in 2006. i now have a new computer and want to download it onto my new pc. I have tried downloading from my account but no luck. what do i need to do?

Hi marisaz96078795,
Yes, You would have to purchase the latest version of Acrobat. Acrobat has evolved over the time, and i am sure you will love using our Latest version.
You can view the feature list page of Acrobat XI Pro and buy it from this Link : Features, PDF documents | Acrobat XI Pro
Regards,
Rahul

Hey there, I have an iPhone 3g that was synced to my computer. My computer got stolen with all my music on it. I have a new computer but I can't sync my computer to my iPhone. How can I recover everything that's on my iPhone 3g to my computer?

Hey there, I have an iPhone 3g that was synced to my computer. My computer got stolen with all my music on it. I have a new computer but I can't sync my computer to my iPhone. How can I recover everything that's on my iPhone 3g to my computer?

If your backup copy of your computer was not stolen, then use it to put everything back.
Otherwise, authorize your computer for your itunes account, connect iphone, do not sync, Click: File>Transfer Purchases
This will transfer itunes purchases from the iphone to the computer.
Enter at least one unique contact and calendar entry on the new computer. When you first sync, then you should get the option to merge the data.

I have a new computer but am unable to transfer pics from the old computer. I photo in the new computer shows no photos, events.

I have a new computer but am unable to transfer i-photo library form previous computer to the new one. l
I've tried to copy the library from the old computer to an external drive, and have been successful, however, how do I transfer this new copied library to the new computer's library. Unless I plug the external drive in the new computer, i-photo displays only what's in the external drive (copy of i-photo library in original computer). How can i transfer this file from the external drive to the new library in the new computer?

Link the two Macs together.
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine. Use drag and drop, not copy and paste.
Then launch iPhoto. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.

I purchased photoshop cs5 and I want to re install it because I have a new computer but I do not have the disk only the serial number?

i purchased photoshop cs5 and I want to re install it because I have a new computer but I do not have the disk only the serial number?

Download CS5 products

I have a new computer but my itunes library has none of my playlists and no songs that i've downloaded from cds. Why?

i have a new computer but my itunes library has none of my playlists and no songs that i've downloaded from cds. Why?

Because putting them onto the computer is a separate process.
(77046)

I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?

I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?

You are allowed to have two machines with activated installations, so if you only had one installation, you still have the option to install on a second without doing anything further than that. If you originally downloaded the purchase thru Adobe then you might find a download link available in your Adobe account online. You can also download thru the following page if you can find your version:
Download and Installation Help -
https://helpx.adobe.com/download-install.html
You can have the first installation deactivated to free up the activation and have it available for another machine again as well. YOu need to contact Adobe Support thru chat for that. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

HT1391 I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer

I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer??

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

HT201272 Help! I have a new computer but can't download any purchases?

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