HT201272 How do I get a refund on an App purchase

I made a purchase for Smurf Village app for smurfberries which is an ingame currency. On 06/21/2012 the game crashed and deleted my village that I developed. Beelines customer service wants to credit me for my purchase, I however no longer wish to utilize the App because I do not want to go potentially through this problem again and want a full refund of the two purchases I have made. The customer service for BEEline has not responded to any of my email requests for information as to what they are doing about lost villages or refunds. What steps should I take to resolve the issue of trying to get a refund  without having to get my Credit card company involved?? Is there a policy for refunds?? I not want to give them the receipts yet for the purchases and have them give me the smurfberries back it's not what I want.

Contact the iTunes Store folks through Express Lane, they should be able to help you out.

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