HT201272 I cannot get my new iphone4 to sync with my computer although the computer can see the iphone! there seems to be a lock symbol next to it.

I cannot sync my new iphone4 even though it has all my apps and music but imessage wont work and the phone does not see the computer, had the same problem with my new ipad mini as well but that is fixed now.

Hello, Malaga1234.
Thank you for the questions.  I have attached a couple articles that will help you troubleshoot the issues that you are experiencing.  The first article, covers the device not being recognized in iTunes.  Try all the steps in that article and test the results after each step. See section five and For Windows Vista, Windows 7, and Windows 8 as this will most likely resolve that issue.  Also, be sure to disable any security software as this could keep the device from being shown in iTunes. 
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
In the article below, this will help you troubleshoot iMessage. 
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Cheers,
Jason H. 

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