HT201272 I connected my iphone to iTunes and it erased my ringtones. It also makes me pay for my ringtones over again on the iTunes app, even though it says that I've already previously purchased the item.

I connected my iphone to iTunes and it erased my ringtones. It also makes me pay for my ringtones over again on the iTunes app, even though it says that I've already previously purchased the item.

I should mention that I also did a restore hoping that would solve the problem but it did not, and it was after this that I lost some of my music.

Similar Messages

I currently have my credit card on my iTunes account and when I have no money in my bank account it won't let me download the free apps even though they don't cost anything. How do I stop this so I can download or remove my credit card?

I currently have my credit card on my iTunes account and when I have no money in my bank account it won't let me download the free apps even though they don't cost anything. How do I stop this so I can download or remove my credit card?

All downloads from iTunes are tied to the account that downloaded it, you can't re-download content via a different account. You checked the spam folder on yourr old account as well as the Inbox, and depending upon how long ago you did it, have you retried getting it reset : http://appleid.apple.com, then 'reset your password' ?

I have a new email and am trying to change it in icloud. but it has locked me out and won't send my email a reset password link for some reason. even though it says its sent, it doesnt come to the email address

i have a new email so have a new apple ID now and am trying to change it in icloud. but it has locked me out and won't send my email a reset password link for some reason. even though it says its sent, it doesnt come to the email address. help!

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

I want to update to ios7 on my ipod touch, but it says that it's already upated to the current ios 5.1.1, why?

I want to update to ios7 on my ipod touch, but it says that it's already updated to the current ios 5.1.1, why?

You have a 3G iPod. Those can only go to iOS 5.1.1. Its hardware does not support a higher iOS version.
The 4G only go to 6.1.5.
Only the 5G can go to iOS 7

One day i went to go get on Photoshop Elemnts 13 and it said i had to pay for it all over again or do a 30 day free trial, i also forgot what my serial number is, so is there a way i can find out what my serial number is by signing in to my adobe Id?

one day i went to go get on Photoshop Elements 13 and it said i had to pay for it all over again or do a 30 day free trial, i also forgot what my serial number is, so is there a way i can find out what my serial number is by signing in to my adobe Id?

Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away.

HT201272 I accidentally deleted an album from my iTunes library and now that i want to re download it is saying that it has already been purchased but i don't have it how do i get the album back?

I accidentally deleted an album from my itunes library and i want to buy it again but itunes is saying that i have already purchased it but i don't have it in my library. How do i buy the album again?

Sorry, but audiobooks cannot be downloaded more than once without charge, so if you don't have a viable backup, you may be out of luck. You can, however, contact the iTunes Store, explain the situation, and see if they can make an exception for you.
http://www.apple.com/support/itunes/contact/
Regards.

I was using my Macbook when it suddenly shut down, I was updating a program so I had the charger on even though there was still 90 percent of power in the computer. I tried to turn on the computer several times but is not working, what can I do?

I was using my Macbook when it suddently shut down, I was updating the operating system so I had the charger on even though there was still 90 percent of energy. I tried to turn my Mac several times but it doesn`t turn on, also the green light of the charger is not working, it`s looks like the charger is dead too. What`s wrong with my Mac?

Try resetting the SMC.
MacBook and MacBook Pro with a battery you can remove
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer
To reset the SMC on newer Mac portables with a battery you cannot remove
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

Songs I downloaded are missing, I tried to redownload and it wants to charge me again even though it recognizes that I have already purchased the song..

I have songs that I have downloaded and even put on my ipod. They are no longer in my iTunes library. I found a help screen that says to download it again. I tried this, and the iTunes store acknowledges I have already purchased it, but wants to charge me again to download it. How do I recover songs I already purchased when they aren't in the library?

You CANNOT download music again.
You buy one and only one download. It is your responsibility to move/copy/backup your music.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put the music back.
If for some reason you have failed to maintain a backup (not good), then you can transfer itunes purchases from an ipod. File>Transfer Purchases

I cannot complet a purchase on my " clash of the clans" app?? Any more? I have already made purchases on that app and now it says contact apple support? I can still buy songs with out a problem!

I cannot make a purchase on my " clashes of the clans " app? It says to contact apple support?

Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(96728)

I am having trouble updating my apps, getting a message saying that there was a previous problem with a purchase. this wont let me download any music, apps, or update any apps. please help on a solution to the problem. thanks!

if anyone knows anything about this, please help!

Hello Giggles36468,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/HT2727
To see a purchase's details, click the arrow to the left of the order date. Your most recent purchases are first.
The web order number appears under the date of each transaction.
Have a nice day,
Mario

HT5654 Hi, I have tried to update my itunes the way i usualy would but this has not worked. I have uninstalled it and then reinstalled it and I am still having the same issue. It keep saying that there is an error with the apples mobile device.

Hi, i have tried to update itunes in the normal way as when i opened it, it said that there was an update available. However it would not let me saying that the was a mobile device error. I have unistalled and reinsatlled it and I am still getting the same error. Does anyone know how I can fix this?

You need to do as provided. If no change after restoring as a new iPhone or not from the backup, the iPhone has a hardware problem.

I bought an itunes giftcard last night and I redeemed it. However even though it says that I have $25.12 in my account, every time that I try to buy a song it goes right to my billing information.

I have been using Itunes for at least 5 years and I have never had a problem with it. I recently bought a $25.00 Itunes giftcard and last night I redeemed it. When I get on my itunes account it says that I have $25.12. However, when I go to buy a song, everytime it goes to my billing information and that only way that I can buy a song is if I put my credit card information in. How do I get it to stop, and let me buy a song with the money that is in my itunes account?

Itunes verifies your account using billing info.

The icon moves on my toolbar and bookmarks and all are gone on that version. When I try to open Firefox from my email, it tells me I don't have the latest version, even though I've downloaded it about three times in the last two days. What's the deal?

First I notice your icon was gone so I figured I'd moved it by mistake. I put it back, but most of my bookmarks were gone. I then noticed I had two icons, one on right side one on left of my Mac. Tried to download new version. Didn't work, went to preview? Weird. Tried the version that's for Yahoo. That seemed to work, my bookmarks were back, but today it says that's an old version and I must update if I want to open something from Firefox from my email. So I did and once again I had two icons on page. It has done this a couple times. So I'm going in circles. I've done nothing new to my less than 3-year-old iMac and have never had this problem or anything remotely like it before.

Did you manage to get it working mine disappeared after I while I managed to download it but now my laptop/iTunes won't recognise my iPhone!

HT1539 I enter my special code that the website gives me but its says that code has already been used. What do I do?

I bought Prometheus and I followed all the instructions entered the code given then they gave me another code to enter into iTunes so thats what I entered and it says that code can only be used once but the thing is thats the first time I have ever used it.

I've almost the same problem. I bought the Prometheus DVD and the digitalcopy activation code is not recognized by itunes. In the same time, the website cinema-vip.fr to get my digitalcopy, itunes format is not shown, so how can I solve this issue and get the movie on my iPad for the WE.

WiFi doesn't work even though it says that it is connected

When i connect to some WiFi networks it says that i'm connected but when i try to do something like access the iTunes store it says that i don't have WiFi. It happens with some WiFi network and for others it works fine. how ca i fix this so it works 100% of the time? I have the latest firmware and the network that i try to use does not require a log in. It is a secure network and i type in the password and it says that i am connected.

Sometimes, if the WiFi is very weak, it won't connect all of the way.
If it says you are connected in the Settings app, but the WiFi strength isnt being shown next to "iPod" in the status bar (the bar at the top of the screen with the time and battery) then the connection is bad. To verify if a connection is working, I see if Safari can load a webpage. If it can't, then your connection is crappy.
Also, a router could be broadcasting a signal, but no internet. Make sure your router is properly configured.

HT201272 I connected my iphone to iTunes and it erased my ringtones. It also makes me pay for my ringtones over again on the iTunes app, even though it says that I've already previously purchased the item.

Similar Messages

Maybe you are looking for