HT201272 I downloaded a movie to my IPad. When I went to play it ,it says it will not download to play.How do I get it to play or my money back? Thanks so much for your help , Karen

I downloaded a movie I paid for. I went to play it after it had down loaded to my Ipad. It says it is not downloading to play it. I am wondering how do I get it to play or get my money back? Thanks so much for your help!!! Karen

this happened to me on my macbook air my movie isnt playing.

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HT201335 Hi. I have an apple tv and am able to mirror the image on my ipad to my tv, however it doesn't fill the full screen. Is there a way to get a full image on my 32" Tv. Thanks a lot for your help

HI.I have an apple TV and am able to mirror the image on my ipad onto the screen. However, it doesn't fill the full 32" screen. Is there some way to project a bigger image onto the Tv. Thanks for your help

Welcome to the Apple Community.
Mirroring won't fill the TV screen. The iPad has an aspect ratio of 4:3 and the iPhone 4S or prior an aspect ratio of 3:2, neither of these will fit exactly into a TV screen which as an aspect ratio of 16:9. The Apple TV will not zoom the mirrored image, because it may well cut off information which is situated at the top or bottom of the screen.
You may wish to try each of the settings in ‘Settings > Audio & Video > Adjust for AirPlay overscan’ for the best setting that suits you.

I have created a book in Photo Essay that is extra large (10 by 13") and I just realized that I want a 8 1/2"by 11" book. Can I transfer all the pages to the smaller sized book. If so, how? Thanks so much for your help.

I have created an extra large (10"-13") Photo Essay style iBook in Aperture and just realized that all my other iBooks are 8.5"-11". How can I transfer all the formatted pages to the smaller book size without having to start over? Thanks so much for your help.
Apple Phan

Apple Phan,
that will require some extra work. If you change the book size, some of your edits will probably be lost, because texts and photos that will not fit the smaller layout will be removed. The best you can do will be to save your current book, so you can compare. Try the following:
Create a PDF preview of the current version of the book and save the PDF, see: iPhoto, Aperture: Previewing an order in iPhoto or Aperture
Duplicate the book: File > Duplicate
Then change the Book Sizeof the copy (from the Theme Button) and compare, what is missing, hopefully not to much.
Léonie

I have to get a new ipad. When i backed up my ipad to icloud, are my pics, apps, and music(not from itunes) backed up as well? If not, how do i back them up to transfer them all to my my new ipad? Thanks in advance for your help!

I have to get a new ipad. When i backed up my ipad to icloud, are my pics, apps, and music(not from itunes) backed up as well? If not, how do i back them up to transfer them all to my my new ipad? Thanks in advance for your help!

Hey Dollydayle,
The steps in this link can help you with moving your music to your new computer, with several options you can choose from that best suit your needs:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Welcome to Apple Support Communities!
All the best,
Delgadoh

In mail, my attachments, both photos and documents appear in the body of the message. How can I get my attachments to appear as a separate attachment and not as part of the message. Thanks for your help, Karen.

In mail, my attachments, both photos and documents, appear in the body of the message. How can I get my attachments to appear as a separate attachment and not as part of the main message???? Thanks for your help, Karen.

softwater wrote:
...and costs $14.99
Yep! And if you absolutely need (or think you need) that functionality, it is worth every penny.
As Don already pointed out, exactly what the recipient sees will depend on how they've set up their machine and what unnecessary 3rd party apps they might've installed to display attachments the way they want.
In theory, that is true. In practice, Attachment Tamer will cause more of your messages to show up as plain-jane icons on the other end. The problem is, after all, people running Outlook 2003 and 2007. These people likely aren't doing many system modifications.
If I were you, I'd use the free solutions provided above, save my money and let my recipients decide how they will handle their mail.
I completely agree.

Thank you so much for your help.

Thank you so much for your help!

The people who helped you will likely see your thanks if you posted it in thethread you started: https://discussions.apple.com/message/20988498#20988498

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
Michael

My Blu-Ray player has a USB input but it doesn't have an HDMI input. Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter? It would allow me to run the audio through my stereo. Thanks to all for your help.

My Blu-Ray player has a USB input but it doesn't have an HDMI input. Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter? It would allow me to run the audio through my stereo. Thanks to all for your help.

Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter?
If you can find such a thing. I really doubt that exists since USB is a data connector not a video connector.
would allow me to run the audio through my stereo.
That would depend on this adapter.

I have AVI files that I need to be MOV files so that I can edit them in Final Cut Pro. I am going to use Quick Time Pro for this....do I have to 'export' it or can I just 'save as', or is there even a difference? Thanks in advance for your help!

I have AVI files that I need to convert to MOV files so that I can edit them in Final Cut Pro. I am going to use Quick Time Pro for this....When I have the files open in QT Pro do I have to 'export' it or can I just 'save as', or is there even a difference? Thanks in advance for your help!

I strongly recommend you use compressor to do the conversion (if it will open the files - since quicktime will open them, it will more than likely do it.
Compressor allows you to customize presets and save them and apply them to multiple files. Although the interface may seem daunting, it's actually pretty simple.
Even if you can edit the avi in fcp, it's not a good idea. Liable to cause problems down the road.

HT1918 Hello , I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it . Thanks a lot for your help ,

Hello ,
I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it .
Thanks a lot for your help ,

What country are you in ? If you are in the US then you can only use the US iTune store, and you can't use a Canadian credit card with the US store - a credit card needs to have been issued by a bank in the country where you are.
If you are in Canada then remove your old credit card from your account and then update your country/region and billing address on your account e.g. by tapping on your id in Settings > iTunes & App Store on your phone and 'view Apple id' on the popup, or via the Store > View Account menu option on your computer's iTunes

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203

HT4743 I downloaded a Mad Men Season 5 2nd show and it stops after 13:20... How do I get the full show or my money back?

I downloaded a Mad Men Season 5 2nd show and it stops after 13:20... How do I get the full show or my money back?
This is soooo frustrating!!

No, never had any problems before. I heard another friend had the same problem with that episode. But I don't know what I can do about it.
And yes, tried to restard the episode. Just freezes at that exact spot.

I have an 10.6.8 and I need to download mountain lion, but it will not let me. How do I get it to download?

I have a mac with a 10.6.8 opperating system and I tired downloading mountain lion, but it will not let me. How do I get my mac to allow me to? I'm pretty sure you have to have 10.7, but I dont know how to download that either

Does your MacBook meet the minimum requirements for Mountain Lion?
Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)

In "View Options", "iCloud Download" will not stay declicked. How can I get rid of it?

In iTunes 11.0.1 (12):
1. under "View Optiuons", "iCloud will not stay declicked. How can I get rid of it?
2. when I go to "albumns" can i get a list of what I have put in that field on each playlist, instead of a sea of empty graphics?

You can download your movies and tv shows to your iTunes library (depending on your location) as explained here: http://support.apple.com/kb/ht2519.
What you are seeing is "iTunes in the Cloud", which is a separate service that allows you to download previously purchased media from the iTunes and App store. This does not require setting up an iCloud account so it's likely you don't have one. (If you don't want to see this previously purchased media available for download in your iTunes library, you can open iTunes and go to Edit>Preferences>Store and uncheck "Show iTunes in the Cloud Purchases".)

I have the new 2011 macbook pro, with lion preinstalled. I want to change the harddrive. I have backed up everything on time machine. when i put my new blank hard drive in will the lion screen startup.How do i get the lion dmg when i am already using lion

I have the new 2011 macbook pro, with lion preinstalled. I want to change the harddrive. I have backed up everything on time machine. when i put my new blank hard drive in will the lion screen startup.How do i get the lion dmg when i am already using lion

NicholasLiban -
When you use the Lion restore as described, it does a fresh install on the hard drive that you can select at the beginning of the process. This provides a complete install of the very latest version of Lion, including the recovery partition. The drive that you choose for the installation destination winds up like what you would have on a brand new computer from Apple.
- Randy

HT201272 I downloaded a movie to my IPad. When I went to play it ,it says it will not download to play.How do I get it to play or my money back? Thanks so much for your help , Karen

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