HT201272 I have downloaded an app have been charged for it and it has not been downloaded. It was an upgrade from a previous app. I have followed the instructions above and cannot find even the original app even though it is on my phone. Any ideas?

I purchased an upgrade on an app I cannot find it in itunes but my iphone asked me for an upgrade. I have received an invoice for it but have not received the upgrade and it is now 24 hours later. Any ideas?
Brenda

You got the new iphone????? I have same problem. I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was). Have you found a solution????? I even tried to change import settings on format transfer but hasn't worked.

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My iPhone 3GS was recently stolen. I can't find the box and it has not been synced to my computer in a long time. I just use it as an iPod now. I have the IMEI

My iPhone 3GS was recently stolen. I can't find the box and it has not been synced to my computer in a long time. I just use it as an iPod now. I have the IMEI but not the serial number. Is there a way that I can get the serial number using the IMEI number. Thanks

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I have a windows 7 64x SP1 and every time I install iTunes 12 I get this message when I try to ponen it:"This copy of Itunes is damaged and it has not been correctly installe. Please, install iTunes again.(-42404)". The instalation process runs smoot

I have a windows 7 64x SP1.
Every time I install iTunes 12 I get this message when I try to open it:"This copy of iTunes is damaged and it has not been correctly installed. Please, install iTunes again.(-42404)".
The instalation process runs smoothly without any error message and iTunes has been installed in my computer before. The problem started with the update no. 12. Any idea what's going on? Thank you

if itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device

TS1424 i have been charged for something that i did not purchase

i have been charged for something that i did not purchase

Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4864 I am using Entourage and followed all the instructions above and still getting IMAP Server error. Error msg:Security failure. Data decryption error.

I am using Entourage and followed all the instructions above and still getting IMAP Server error. Error msg:Security failure. Data decryption error.

HT201441 I forgot my icloud email ... and it has not been sent to my email

I forgot my icloud email and it has not been sent to my email

Can you clarify what you mean?

HT5622 Hi, I can't use my apple ID even when down loading free apps there's a prompt saying this Id has not been use in iTunes . What do I need to accomplish? Thanks

Hi, why can't I use my apple ID even downloading free apps there's a prompt message saying " this ID has not been use to iTunes" what should i do?

That usually means that your payment information is incomplete. Even if you want to download free apps, unless you were able to select "None" as your payment option when you created the ID, you still have to enter a credit card.
There is a very specific way that you have to create an Apple ID if you don't want to use a credit card and I am guessing that is what you wanted to do originally, but you didn't do it correctly. The instructions are in this kb article.
http://support.apple.com/kb/HT2534

HT3702 I have been charged for a transaction I did not make

I have been charged for a transaction I never made not a big purchase but not me

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

I have been charged for a book i did not ask for? also how do I get apple to change to my new I pad?

I have been charged for "the Forgotten by David Baaldacci. This book I did not order and don't know where it came from?
also how do I get amazon to down load books on my NEW I pad 2? It still wants to go to my old I pad. I would like to use my new pad.

For Amazon stuff you should consult the Amazon help and forums. It has nothing to do with Apple or iBooks.
For your wrong book problem, try using the "report a problem" link on your receipt or in the Purchases section of your iTunes account.

My app on my iPad always tells me it has not finished downloading,

I always get a message that the revel app has not finished downloading even after an hour what can I do?

Can you clarify what the exact messages you get ar, from which devices, whether they are on upoload or download, and if they are photos or videos or a combination.
When you upload from the browser version at adoberevel.com, you will see a message upload complete in the top right corner and it will ask you to refresh your screen. At that point, the files are completely uploaded to the revel cloud. (if you closed the browser before this, then you likely did not get all the files uploaded)
When you open your ipad after that, it will say 'syncing' when you look at the cloudy status (click on the cloud icon.)
If you close the revel app before sync is complete and it can not complete in 10 minutes, then you will receive a notification that it did not complete and suggest that you open the app back up. If you upload from the app, you need to be sure not to delete the photos after the thumbnails appear, but rather wait unti the sync is complete so that you get the full sized version also.
Pattie

I am trying to unlock a phone that I have brought that is originally locked to orange, I have an email from orange with all the instructions but I cannot find my phone when I go into itunes, help!!!!

I have recently brought an iPhone from a friend that is locked to orange network, I have an email from them explaining how to unlock the phone:-
Connect to iTunes using USB
Use the 'restore' option within iTunes (located at the bottom of iTunes not the top)
I cannot find the restore option, having been trying for about 3 hours now, someone please help!!!!!!

Follow this
iPhone: About unlocking
Suggest you reboot PC/Mac and reset iPhone before starting
You are plugging the iPhone into the PC/MAC ,aren't you

I have inserted a EnVivo software cd into my cd drive and it has not been recognised and i cannot eject it. Can anyone help please.

I have inserted an Envivo software cd into my cd drive and it hasn't been recognised and now i cannot eject it. Would appreciate any help thanks

Now that we've established that you have the CD correctly imported into iTunes, we can move on from there.
Connect the iPod to iTunes. When it shows up as a Device (in the left window of iTunes) select it. You will be looking at the Summary tab (or pane).
On this pane, my choice is to have the option to Sync only ticked songs and videos selected. I recommend this option for you. This is relevant to the next step.
At the top of the pane select Music. On this pane, check the options for Syncing. You need to have Sync Music selected and then choose either Selected Playlists (which will only put your choice of Playlists onto your iPod) or Entire Music Library. If you select "Entire Music Library" then all your songs (one exception) will be transferred to your iPod.
The exception is: if you un-tick a song in your iTunes Library, then at the next Sync, it will be removed from the iPod but kept in your Library.
Any luck?

HT4943 Yes. I have been charged for a subscription that will not download. Please tell me how to get a credit.

Please tell me what to do about a magazine that will not download. But yet I'm charged for this

http://www.apple.com/support/itunes/contact/

Y have i been charged for kingdomconquest when i did not buy it

I have been charged $46.63 and $3.17 for apps from kingdomConquest that i did not purchase help.

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I have been given a ipone 4 that has not been used for 18months it is locked to t-mobile who will not unlock it. HELP...

I have been give an iphone 4 that is locked to T-mobile. the phone hasn't been used for 18 months. the previous own has contacted t-mobile to get the phone unlock, but they won't unlock it. help.....

It is up to each carrier whether they will unlock or not.

HT201272 I have downloaded an app have been charged for it and it has not been downloaded. It was an upgrade from a previous app. I have followed the instructions above and cannot find even the original app even though it is on my phone. Any ideas?

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