HT201272 I lost all my files after dowloading Icloud and updating Itunes on 24 September 13. having reloaded the computer and and files from an Emergency Backup folder I can no longer see My Library in Itunes or in Itunes store, and my ipod and ipad aren

can anyone help with retrieving My Library in Itunes and Itunes store - having updated Itunes and Icloud on 24 September 13, my computer failed and I lost all my files which were eventually backed up to an Emergency Backup. my computer is now working again and I have down loaded Itunes and transferred all the files from my Emergency Backup. Non of the music went back into Itunes, so I had to find these files and manually moved them to Itunes. The music is now in Itunes, but I no longer have the folder named My Library, which I think is the reason my Ipad, ipod no longer sync any additional music I have added to Itunes. Does anyone know how to rectify this please.
Many thanks. Crusey

iTunes expects files and folders to be in very specific locations. When you start iTunes it looks for a file called library.itl which is in the iTunes folder. It then uses all the references in that file which tell it where all your media files are located to build up the view you normally see. Probably you moved the library file so iTunes cannot find it and it will make a default one which is empty. When you plug in your iPod it isn't recognizing the library since it is not the same one to which you synced last.
Simply put, you need to undo all your file moves. Not as eaily done as stated but since I cannot quite see from here exactly what you spent an hour doing last night it will be up to you. Did you make a backup before doing all this?
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391
iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847
Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/message/13025536 and https://discussions.apple.com/message/17457605

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HT201272 I lost all my info. after I upadated the phone.

I used with ID when I purchase item on itune store but I can't use now after I upadated the phone.
I alwasy use Id without email address (@.....com)
After I updated, I lost all my information and I had to changed the password for apple
Also not worked the my ID. I had to use e-mail address..
I do not know what happend to my phone.....

You can check for problems with the places.sqlite database file in the Firefox profile folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
You should be cautious to use your default profile with other (development) versions.
Did you uninstall that Aurora version?
If you did then I hope that you didn't remove your personal data because that will have removed all Firefox profile folders.
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Lost all my contact after OS 10.3 update

I never merged or linked my other account contact to my blackberry contact app.. because other account contact is not a phone number like twitter and facebook and bbm..
Last night I updated my device to os 10.3 from blackberry Q10 suddenly all my facebook and bbm contact all merged and linked and I have a total of 3.764 contacts..
unmerging and unlink or removing all the contact already a pain..
But you know what is more pain? All my real old phone number contact has all gone.. and I dont have a back up for my contact..
why would you merge and link all my contact without asking me first blackberry? why would you turn on everything I have turn off the first time? And why would you deleting all my contacts list?
This is a no way blackberry..
Blackberry is the finest security device for bussiness???
HAHAHA
I have just lost all my IMPORTANT BUSSINESS CONTACTS on the finest security device for bussiness..
How funny is that???

totally understand what you are going through.
ive had issues with all past updates.
first time it merged as you said all the contacts and facebook even though sync was turned off.
this time over 6000 messages on facebook even though they get deleted daily.
i now use this for my contacts and it saves a backup to my sd card. well worth the £1.50 it costs http://appworld.blackberry.com/webstore/content/40710893/?lang=en&countrycode=AE

I can no longer see my library in Aperture?

Hello - I have tried to open aperture this morning only to be faced with a dialog box asking which Library do I want Aperture to use? My library of thousands of photos is not there and neither is it apparent when I click on 'other library' to search for it on my iMAC with MAC OS X Lion (10.7.5) and Aperture 3.4.5.
Help please
Helene

Helene,
Are you working from the same user account as yesterday?
Have you tried to find your Aperture library with Spotlight? Type ".aplibrary" into the searchfield in the upper right corner of the screen. Does that show your library?
What did you do yesterday, after you closed Aperture? Did you run any other program that uses photos? Did you install or upgrade software?
Where should your Aperture Library be located? In the default location in the Pictures folder?
Regards
Léonie

HT201272 Hi, My name is Angelina. I don't know how to download my old purchases that i bought from iTunes store. I lost all my music when i tried to update my iPhone. I feel really lost, and i really need my music back. Is there somebody who wants to help

Hi,
I really need some help, with my loved and lost musoc. I really need to get it back. I lost all my music after i trid to update my Iphone. Can anybody help me with this? Im really desperate and i really need som help with this. It would really safe my day!

The article from which you came provides step-by-step instructions on re-downloading purchases. Where in those instructions are you encountering difficulty?

I've updated to the most recent version of iTunes and I can no longer see any of my old music on my mac. All the music is still available on my ipad. How can i download the music on my mac?

I've updated to the most recent version of iTunes and I can no longer see any of my old music on my mac. All the music is still available on my ipad. How can i download the music on my mac?

First, are you positive it is really not there? Have you looked in your iTunes folder in your Music folder, and in the media folders there? Do you see your media files?
If your media are gone it is a lot easier to restore from a proper computer backup. Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. See this document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991

I have 3 iTunes libraries on my one one computer and since I updated to the new version I can no longer see who's library I am in. It used to show at the top of iTunes the name of the library I was in. Is there a way I can tell which library I am in?

I have 3 iTunes libraries on my one one computer and since I updated to the new version I can no longer see who's library I am in. It used to show at the top of iTunes the name of the library I was in. Is there a way I can tell which library I am in without closing and reopening?

No. Frequently the apps take up more storage space on the iPod that the file download size.

HT201322 itunes 11.0.3 - in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer. also In my Itunes account i have no hidden TV shows or Movies

I'm running itunes 11.0.3 -
in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer.
In my Itunes account i have no hidden TV shows or Movies
I used to be able to view all cloud and downloaded content. I no longer can.

There used to be option to show items that are in the cloud in your library, but I can't find where that now is (unless it's been removed). You should be able to see what items that you can re-download via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (at the top right of that there should be a 'not on this computer' button)
Edit : Just seen your reply, though I don't appear to have that setting on mine.

Itunes and all my movies have disappeared,i can no longer add to library from my external hdd which ive always used and can only add from the laptops own hard drive,any ideas what the issue could be?

ive recently updated, itunes and all my movies have disappeared,i can no longer add to library from my external hdd which ive always used and can only add from the laptops own hard drive,any ideas what the issue could be?if i transfer the movies from the external to the laptop they will add to the library without any problem so theres no issue with the laptop but when i go to add file in itunes i can path to the external but as soon as i select the file nothing happens, just goes back to itunes

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

In the latest verision of ITunes (downloaded yesterday) I can no longer see how large (in GB's) my music library or playlists are. This is a very valuable function and it seems to have disappeared. Anyone know where it is?

In the latest verision of ITunes (downloaded yesterday) I can no longer see how large (in GB's) my music library or playlists are. This is a very valuable function and it seems to have disappeared. Anyone know where it is?

Go to the View menu and turn on the Status Bar. If you don't see the menus, go to the small icon with the arrow at the extreme upper left and select "Show Menu Bar":
Regards.

My iPad 2 lost all its music after normal sync How do i fix it?

my ipad 2 lost all its music after a normal sync. how do i fix it?

The first thing I'd do is check to be sure iTunes still has the music in it, assuming you bought the music through iTunes. If not, are you sure that the account you bought the music under on the iPad is the same account iTunes connects to the iTunes store with?

HT4528 lost all my apps after an update

lost all my apps after an update and the store said i am out of luck and need to down load them all again any other thoughts

Did you transfer your purchases to computer iTunes?
If so, you can sync them from there.

ITunes + Vista = my computer can no longer see my DVDrw drive...

I just downloaded iTunes 7.6.2.9 onto my Dell Inspiron E1705 - and when I restart my computer, the computer can no longer see my Optical drive (DVDrw). I contacted Dell support, and they changed something in the regedit limits or something(I'm not a techy lol), and my optical drive was back.
But the next day when I opened iTunes I got a message that says:
"Warning! The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
So I reinstalled iTunes.
I restarted my computer, and it could no longer see my optical drive AGAIN. My DVDrw drive gets an error that says "This device cannot start (Code 10)." When I check for solutions it says "Could not load driver software."
I go back to Dell support and tell them my optical drive isn't working. They do the exact same thing to fix it (deleting some limit with regedit) and it works. I open iTunes, and I get the iTunes Warning (Setup Assistant Error).
I asked the Dell tech what the deal was, and he said iTunes isn't compatible at all with Vista.
But according to Mac's website it is...
Anyone know what's going on?!?!

I am having the exact same behavior as xhollysue!
It goes like this:
1. Install ITunes, lose optical disk drives hardware (they don't even show up in Windows Explorer).
2. Use RegEdit to disable Upper Filters at HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE1 0318}, optical drive hardware re-appears.
3. iTunes requires a re-install to permit CD burning, and your back to square one.
I got the above fix NOT from a Dell technician, but, instead, from a Microsoft technician, which cost me $70.
I would strongly urge Apple to research this issue and come up with a more reasonable workaround since (1) the iPhone is being adopted by many traditional MS users and the use of iTunes is an integral part of the iPhone technology architecture; (2) iPhone 3G is just now shipping and will bring even more into the Apple camp; and (3) iTunes is clearly a better media player.
Come on Apple. Let's get some enthusiam and take advantage of this opportunity!

Ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " help me

ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " what does this mean and how can i fix it??

- See:
]iTunes Store: My credit card's security code or zip code does not match my bank's records
- If still problem contact iTunes by:
Contact iTunes

My ipad does not appear in itunes. I am OS 10.6, itunes is up to date, I have restarted computer and ipad and switched usb sockets. Dont know if its related, but I can no longer see my sony handycam in imovies too.

My brand new iPad 2 does not appear in iTunes. I am OS 10.6, iTunes is up to date, I have restarted computer and iPad and switched usb sockets. Don't know if its related, but I can no longer see my Sony Handycam in iMovies too.

What content are you wanting to copy of the iPad ? You should be able to copy off anything that you've purchased from Apple (films, music, ibooks, apps etc) by connecting the iPad to your computer's iTunes and doing File > Transfer Purchases. If you want to copy off music copied from your own CDs or purchased from other sites then you will need to find a program for your computer that can copy them off – iTunes won't copy them off.
For photos taken with the iPad, copied to it via the camera connection kit or saved from emails/websites then you should be able to copy them off via the Windows camera wizard.
For photos that were originally synced from a computer you will need a third-party app such as Simple Transfer which can copy them off via your wifi network. But as photos are 'optimised' when they are synced to the iPad, any that you then copy back to a computer may not be exactly the same as they originally were on your computer.
Content in third-party apps (documents and files etc) then how you copy that content off will depend upon what the apps that they are in support e.g.either via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc.

HT201272 I lost all my files after dowloading Icloud and updating Itunes on 24 September 13. having reloaded the computer and and files from an Emergency Backup folder I can no longer see My Library in Itunes or in Itunes store, and my ipod and ipad aren

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