HT201272 I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I
I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Person who helped was tt2. I was unable to completely uninstall all elements of itunes. Apple mobile device support would not go I tried repair but no luck still would not uninstall, this may be why I am still unable to download itunes. This is extremely annoying, I have had itunes for years on this computer and now I cannot get any access on it to all my music. Fortunately I have another laptop and itunes is still working but I now think I could lose this as well at anytime.
Really disappointed in Apple.See the direct download links in the further information area of Troubleshooting issues with iTunes for Windows updates.
tt2 -
The monitor of my MacBook Pro suddenly became all black, I tried to reset but it did not work, what should I do? Why does this happen?
I advise to reply to the one you want to reply to.
You have had good information here. I will not repeat that here.
I would like to add:
you have incompatible software: start in SafeMode, read Woodmeister and see if it is free of issues.
Akamai is crap software needed or not, Huawei the same.
It is very possible that the keygenerator you used for generating a key for some softwares has infected your mac.
The non-regular software with the false key(s) are not compatible probably or generate malware. Luckily you can not update them automatically because the keygenerator blocked the software for contacting the developer... I propose to consider getting rid of those softwares by really good uninstalling.
You have a beautiful mac, don't degenerate it with crapped software. There are alternatives for expensive software, for example Adobe Photoshop has a free alternative (with a less beautiful interface) in GIMP. And so on.
Lex -
My ipad 3 says it cannot back up as there is not enough storage. my choices are "setting" or close. It will not let me select either of thes e and just goes black. I went to my MAC and increased by cloud storage but this did not seem to help
Any suggestionsReboot the iPad by holding both the power and home buttons until the apple logo appears and it restarts, ignoring the red slider if it appears. That should get it operational again and you can proceed from there.
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Hello Everyone,
This is my first time using the forum. My macbook battery will not charge. I have tried unplugging and doing an SMC reset but it did not seem to change. I have yet to try another magsafe charger. The charger has a dim green light while plugged into the computer. What should my next steps be, besides trying a new charger as well as being the most cost effective?
Thanks
-TBHi ..
The battery may need replacing.
Check the battery maximum cycle count > Mac notebooks: Determining battery cycle count
And check the adapter > Apple Portables: Troubleshooting MagSafe adapters -
signed into hbo now. almost immediately received error saying my subscription expired but it was only 30 minutes old. tried to resubscribe but it did not recognize my email address. what the heck????
i just called hbo now. they are on system overload. apparently no one can sign in. she recommended i try to sign in during the middle of the night to see if it works. they "hope" to have the problems resolved in short order. she said not to sign up for a new subscription because you will be charged for 2 subscriptions.
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I am having problems when i have minimized windows and try to open a new window it will open all minimized windows along with the new window. It just changed when mozzilla updated. It did not do this before the update. Before the update if i had minimized windows they would stay minimized when i opened a new window. Please help ,I would guess it is just a setting somewhere but i cannot figure out where the setting is. Thanks jason
This issue can be caused by the ASK.com Toolbar.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
When I try to eject my ipod after sync I get the following message:The iPod cannot be restored because it contains files that are in use by another application.". I tried to restore but it doesn't work and I get the same message
Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.
Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
Note that this is a good, general process any time you can't access any file.
In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod. -
I have forgotten the answers to my apple security questions. I have tried several times but just cant get through and I need to make a purchase for the first time
I am having the same problem. I know my apple ID and password but do not remember my security questions. How do you go about changing the security questions? Please help.
Thanks. -
Itunes states that my computer is not authorized to download an audio book I purchased from itunes. No problem with purchased songs however.
Hello susanserio
Try Deauthorize your account and then Authorize the account to see if any changes occur. Also there may a resolution in the second article that can be helpful as well.
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I can't deauthorise my daughter's last computer from iTunes because it has crashed. We have three computers in the house but I can't authorise my new MacbookPro for iTunes or homesharing because it says I have 5 computers authorised (I don't). I can't even get my music from the iTunes library on my old Macbook onto my new one, because it won't let me sync my iPhone 5 with my old Macbook, as I can't update the iTunes software. So I have a new MacbookPro and a new iPhone 5 and I can't get any of my music on either of them. I feel singularly depressed.
As you have more than 1 computer authorised then you should be able to log into your account on your computer's iTunes (Store > View My Account) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need : authorising and deauthorising.
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Why won't the audio book I purchased from itunes sync to my itouch?
Why won't the audio book I purchases from itunes sync to my itouch?
When I finish the sync and check the itouch, I can't find the books in the book section, though it appears in my library on the itunes website
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My 3rd generation ipod is not charging, it keeps p showing the apple icon when charging???? help?
my 3rd generation ipod is not charging, it keeps p showing the apple icon when charging???? help?
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I was on the facebook app last night and my ipod closed the app and now wont turn on or do anything even when plug into my laptop :/ help anyone
Try here:
iPod touch: Hardware troubleshooting -
Why can't I sync an audio book I purchased from ITunes on my Iphone4 back to ITunes on my computer?
Why can't I sync an audio book I purchased from Itunes on my iphone4 back to itunes on my computer?
oops, I found it in somebody elses question.
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