HT201272 i need to verify some charges....I don't have a itunes account on a computer...

I need to verify charges on my apple account..how do you talk to someone at itunes?

Meh12 is incorrect, there is phone support. Call 800 692 7753 when the automated system says how may I direct your call, say "App Store support" , follow promos to be connected to an Advisor. The advisor can go over purchase history with you. I have the same issue, I only own ipad, no computer, so these are the steps I follow to verify any iTunes purchases.

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Need to verify credit card info - don't have one?

I have sent an email to Apple regarding an invalid gift card, but I have been asked to verify my credit card information in order to guarantee authorised use of my account, however I don't have a credit card linked with my acccount, and never have done. The reply:
Sorry for the delay. We have been receiving many similar fake and fraudulent requests when dealing with this issue. Because of this, we have updated our security systems and have taken immediate action by terminating accounts that demand deceptive requests.
In order to ensure that this is indeed an actual problem, please verify and provide the credit card information associated with your iTunes account. This is to guarantee that this is authorized use of your account. Upon verification and confirmation, your new iTunes gift card code will be e-mailed to you shortly. We apologize for any inconvenience this may have caused.
(*********CREDIT CARD INFO HERE*********)
AppleInc.
Product Service & Customer Support
Any suggestions?

Redeem an iTunes gift card into your account
Contact iTunes
Contact iTunes

Windows7 machine which won't recognise the driver for my iPod Touch when I plug in the usb charger, even though I have an iTunes account installed (latest version). Does anyone know what I can do? Thanks

I have just started using a windows7 64 bit machine which is an LG emachines model. I have latest version of iTunes installed. When I connect the usb charger it says I need digitally authorised drivers and won't recognise the iPod. Does anyone know of a fix?
Thanks
Karen

Try lowering your User Account Controls.
Control Panel > User Accounts

For the last month or so my icloud won't back up, it keeps telling me that there is too much storage and I need to delete some data. But I have deleted between 3-400 photos and it is still saying the same, can anyone please help

For the last month or so my icloud won't back up, it keeps telling me that there is too much storage and I need to delete some data. But I have deleted between 3-400 photos and it is still saying the same, can anyone please help

If they were deleted from your camera roll that should have resulted in a corresponding decrease in the estimated size of your next backup.
If it's still saying that you don't have enough storage to back up, read through this article: http://support.apple.com/kb/ht4847. It provides some suggestions for reducing your iCloud storage, such as deleting unneeded email.
The other area to look at is your text messages. These are included in the backup. If you have lots of photos and videos attached to your messages, that can significantly increase the size of your backup. If that's the case, deleting these may make a big difference.

I use to have a iTunes account with my old computer, and I have lost all my iTunes music, some purchased, some downloaded from another source. Now I'm using a brand new computer (Windows) and I have opened a NEW iTunes account, but I need my music back...

I use to have a iTunes account with my old computer, and I have lost all my iTunes music, some purchased, some downloaded from another source. Now I'm using a brand new computer (Windows) and I have opened a NEW iTunes account, but I now I need to figure out if it is possible to recoup my music content that I originally had. I had, I believe around close to 300 songs on my account ;(......Any help or guidance would be greatly appreciated.
Thanks Again, Ronald
<Email Edited By Host>

ronaldkerr24 wrote:
Now I'm using a brand new computer (Windows) and I have opened a NEW iTunes account
Now remove all your info and update the old AppleiD/iTunes account and use only that account.
You cannot transfer items between iTunes accounts.
You can redownload all the content.

HT4847 My kids have downloaded tons of free games apps from iTunes. I need to free some iCloud space without having to upgrade my account. How do I delete those apps in the cloud?

My kids have downloaded tons of free games apps from iTunes. I need to free some iCloud space without having to upgrade my account. How do I delete those apps in the cloud?

Apps can't be deleted from iCloud as they only reside in the App store. Also, the apps themselves aren't taking up space in your iCloud account. They only thing in your iCloud account would be the app data that is backed up as part of their iCloud backup, but this generally doesn't use much space. You can check how much is being used, and eliminate specific apps from being included in the backup, by going to Settings>iCloud>Storage & Backup>Manage Storage on their device, tapping the name of their device under Backups, then checking the apps listed under Backup Options (tap Show All Apps to see them all). Turn an app to Off to exclude its app data from being backed up.
This article may be of interest as it discusses ways to manage and reduce iCloud storage: http://support.apple.com/kb/ht4847.

HT201272 Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?

Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?
I tried to contact support but they do not recognise my Thai phone number.
the Thai support site is all in Thai (and I neither read or write it).
All I want is a single email address that works - it must be quite a simple process.
I don't want to create another account with another credit card - life will just get seriously complicated then.
BTW my apple I'd is accepted for downloading free apps!!!

First of all, you should always save you photos on computer like any other digital camera.
Backup on iCloud or iTunes only backup your Camera Roll. The other photos should be already on the computer.
Note: Photos are not saved in iTunes, it's only a conduit between your iPhone and your photo managing software on computer.
What computer do you have?

Hi- I am trying to download music to my ipod from my computer. I have an itunes account and the music is on my computer but won't download to the ipod. It is telling me I need to download software but for some reason the software won't download.

Hi- I am trying to download music from my computer to my ipod. I have an itunes account and the music is on the computer but it won't go to ipod, it keeps telling me I need to download an upgrade but the upgrade does not complete itself and after like 2 hours displays an error sign. How do I fix this so I can get the music to my ipod. Both ipod and computer(toshiba, windows 7) are brand new. Help!! I am not technologically smart!

I suspect that you are saying that you can't download/install the latest version of iTunes.
All I can say is try removing and reinstalling the Apple software using the following:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
If you have further problems with installing Itunes I suggest you post in the iTunes forum since you have an iTunes problem, not an iPod problem. Also report the wording of any error messages. What they say is importent on resolving them.

HT201272 Can't download any apps. I have 2 itunes accounts, and happened to switch between them, now neither works.

I can't download apps from appstore. I have 2 itunes accounts and happened to have switched between them last night, now neither works. Someone broke into my original account and racked up charges, Apple closed it for me and suggested I open a new one,which I did, then they reinstated the original account. Some apps need to go to the second account to update since I had to resort to the new account while Apple took several months to figure out what happened, so I am stuck switching on occassion to update apps. When I went back to the primary account, I cannot download anything. I tried quitting both accounts, but nothing works. Help please!

Hello there, Gwald.
The following Knowledge Base article offers some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specific to iPad are the following:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I already have an iTunes account but need to open a new one as I have many apple products but am limited to how many I can use my iTunes account on. How do I open a new one please. Thanks

Hi I already have an itunes account registered to my address and email address.
The problem is, I have many apple products but i'm limited to how many products I can use one itunes account for.
How do I open a new itunes account for the same address please.
Thanks for your help.
Sam

Well, you can probably do it, but then you also have to buy the products again to use them from the other account since they cannot be transferred or shared between accounts. So if you have 7 computers and want the same movie authorized on all of them, you'll have to buy the movie twice and then authorize some devices on one account and others on the other.
Do you really have >5 devices, or is it just that you have a lot of devices authorized that no longer exist but are tying up authorization slots? If that's the case, you can deauthorize things.
iTunes Store: About authorization and deauthorization - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050
I have no idea how to do multiple accounts but you may need to create a new e-mail address (plenty of free ones out there).

My wife and I have 2 new iphone 4's but one current iTunes account. How do we sync with one account?..or do we need to have 2 itunes accounts?

My wife and I recently purchased 2 new iphone 4's. I have an itunes account with tones of songs. How do I sync the phones with my itunes account? Since there are 2 phones, do we need to open a second itunes account? If so, is there anyway to transfer music from one account to another?

You can both share the same iTunes account for iTunes content, but you need separate Apple ID's to use iCloud, iMessage, FindMyPhone & FaceTime. The Apple ID's for iCloud, etc. MUST be verifiable email addresses. If you don't setup separate Apple ID's for this suff, you'll have a mess on your hands. Here's Apple's support document on using multiple devices on one computer:
http://support.apple.com/kb/ht1495

I have an itunes account. However, I need to copy music onto a different iPod than my own. How do I do that? Do I need to create a separate iTunes account for that iPod?

I have an itunes account. However, I need to copy music onto a different iPod than my own. How do I do that? Do I need to create a separate iTunes account for that iPod?

An account means an iTunes Store account which is an online service. Do you mean that, or do you mean a library on a computer?
iOS devices can only be synced to one iTunes library at a time. You can sync that iPod to your account but it will wipe everything currently on it.
iTunes: Syncing media content to iOS devices and iPod - http://support.apple.com/en-us/HT201253 - detailed example: https://discussions.apple.com/message/18860187#18860187
If you use manual syncing, you can sync items from more than one iTunes library to your iPod. (You can sync iPod touch, iPhone, and iPad with only one iTunes library.) When manually managing content, you can add content from multiple libraries to your iPod or iPad. Even when manually managing music, some content may be available from only one library at time. This includes all content on iPhone and video content on iPod and iPad. http://support.apple.com/kb/PH12113 and http://support.apple.com/kb/HT1202
I could post another 2 pages of stuff trying to cover every possible scenario. It would help if you let us know exactly what you want to do. Are you trying to sync just a few songs (like giving them to a friend which is something iTunes is deliberately set up not to do)?

Disk needs to be repaired, but I don't have the OS X installation disc.

My MacBook Pro has been slow and crashing so I verified the HD. "Disc utility stopped verifying Macintosh HD. This disk needs to be repaired". I don't have the OS X (snow leopard) disc here, I don't have any friends with Macs nearby, and I'm not near an Apple store. Is there anything I can do? I will be able to get the disk tomorrow, but I need to finish a project today.
Also, if it makes any difference, before this Pages stopped working and I couldn't get it going even after Community help, then I tried to download OS X mountain Lion and couldn't get it to complete the upload, but I couldn't find a reason why even after checking the community board's answers to other people.
Thanks for any help.

Downloading Mt Lion will only cause more problems, because a lot of present software (and hardware drivers for printers, scanners etc) you might have will not work with it.
You will not be able to get a disk today, the disk you need is only available from Apple by calling them on the phone.
You have to find out your exact Mac model, like MacBook Pro 3,1 for instance, because the free MacTracker will tell you something very important, the version of OS X that came with the machine.
You see Intel Mac's that came originally with 10.6.2 or earleir can use the 10.6.3 white retail disk (sans the free iLife) which is easy and cheaper to get. Even Amazon will carry that if your in a rush and willing to pay more.
Mac's that came with 10.6.3+ need machine specific versions that can take longer to get from Apple, could cost more and include the free iLife suite.
If your machine came with 10.5, then the 10.6.3 white retail disks will do and you can extract iLife from the 10.5 disks with Pacifist from CharelsSoft in case it comes to a reinstall.
To boot from the 10.6 disk, hold c or option key down.
However if your computer can't be repaired via the disk, you might have to backup, erase and install 10.6 again.
I have published a HUGE amount of User Tips here to do just about any software repair on Mac's
How to erase and install Snow Leopard 10.6
Create a data recovery/undelete external boot drive
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

HT2534 I have a $70 credit in my iTunes account but when i bought an album last night it charged by credit card not the itunes account. How do I reverse this and get the itunes account used up first?

Ihave a $70 credit in my itunes account but when I purchased an album last night itunes charged my credit card, not my itunes account. How do I get this reversed

How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
If not then you will need to enter your credit card details - you should be able to remove it after entering it.

I have an iTunes account set up long ago on my home pc. My pc at home is antiquated and I can't interface with my account to edit acc. Info. Now I have other devices, iPhone 4 and iPad. I need to reset email apple Id and pw from iPad. How?

I have an iTunes account set up long ago on my home pc. My pc at home is antiquated and I can't interface with my account to edit acc. Info. Now I have other devices, iPhone 4 and iPad. I need to reset email apple Id and pw from iPad. How? Should I just create new account? Don't want to lose 1500 songs.

Hey Frankgates!
I have an article here that can tell you how to do this:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
Thanks for coming to the Apple Support Communities!
Regards,
Braden

HT201272 i need to verify some charges....I don't have a itunes account on a computer...

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